Job Role at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

• The Community Manager will support the implementation of the program's community management plan in five (5) states by fostering active engagement among program participants and stakeholders. The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program. The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.

Key Responsibilities

Community Building and Engagement

• Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
• Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
• Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
• Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.

Participant Support and Coordination

• Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
• Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
• Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
• Support the resolution of participant issues and promote a consistently positive program experience.

Communication and Content Development

• Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
• Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
• Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.

Monitoring and Reporting

• Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
• Collect and analyze feedback to inform continuous improvement of community strategies.
• Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
• Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.

Inclusion and Accessibility

• Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
• Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.

Key Performance Indicators

• Community Building and Engagement
• Participant Support and Coordination
• Monitoring and Reporting
• Inclusion and Accessibility

Qualifications

Education:

• Bachelor’s degree in Social Sciences, Communications, Community Development, or a related field.

Experience:

• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
• Familiarity with managing both online and offline communities, including social media platforms and community forums.
• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Demonstrated experience managing community outreach teams, engagement officers, or volunteers.

Skills and Competencies:

• Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
• Organizational and multitasking abilities to manage multiple community activities simultaneously.
• Knowledge of digital tools and platforms for community engagement and content sharing.
• Problem-solving skills to address participant challenges and promote positive outcomes.
• Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
• Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
• Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
• Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
• Proficiency in using community feedback and data to improve service delivery and participation outcomes.
• Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
• Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.

go to method of application »

Job Purpose

• The Learning and Skill Enhancement Lead will oversee the implementation of the training component of the Nigeria GATEWAY Program, ensuring all training activities align with program objectives and performance targets.
• The role involves managing the delivery of high-quality, innovative, and inclusive training programs designed to equip 400,000 marginalized young women and youth with digital, creative, and business management skills to access sustainable employment opportunities in the gig economy.
• The Training Manager will collaborate with program stakeholders, ensure effective curriculum development and delivery, and track measurable outcomes for program participants.

Key Responsibilities
Training Strategy, Design, and Quality Assurance:

• Lead the development and execution of a comprehensive training strategy that aligns with the GATEWAY Program’s objectives, with a strong focus on gig work readiness and inclusion of marginalized youth.
• Oversee the design, development, and quality assurance of inclusive, industry-aligned training curricula and learning experiences, in collaboration with training partners responsible for curriculum design
• Champion the integration of digital and hybrid learning modalities, ensuring accessibility, scalability, and innovation in delivery.
• Collaborate with the MERL Specialist to establish and implement robust frameworks for measuring learning outcomes, training effectiveness, and continuous improvement.

Partnership and Ecosystem Engagement:

• Forge and manage strategic partnerships with training providers, content developers, industry associations, and gig work platforms to ensure relevance and employment linkage.
• Liaise with government agencies, private sector actors, and ecosystem stakeholders to align training programs with market demands and policy directions.
• Represent the program in relevant sector meetings and contribute to knowledge-sharing and policy dialogue on youth skilling and gig economy integration.

Team Leadership and Performance Management:

• Provide strong leadership and direction to the Training Coordinators, Access to Learning and Work Tools Managers, and Community Managers.
• Set clear goals, KPIs, and performance expectations for all team members, and conduct regular reviews to support growth, accountability, and high performance.
• Facilitate cross-functional collaboration among training, access, and community teams to ensure integrated and efficient program delivery.

Operational and Resource Management:

• Plan, coordinate, and oversee the execution of all training-related operations, including facilitator onboarding, training logistics, materials development, and cohort scheduling.
• Manage training budgets, ensuring cost-effective use of resources while maintaining quality and scale.
• Ensure timely procurement and distribution of learning tools and materials to support effective learning experiences.

Reporting, Analytics, and Program Improvement:

• Prepare and submit high-quality periodic reports, dashboards, and presentations on training progress, learner performance, and employment outcomes.
• Use data-driven insights to continuously refine training content, delivery methods, and support mechanisms for learners.
• Coordinate participant engagement efforts, including awareness campaigns and onboarding sessions, to ensure optimal enrollment, retention, and progression of learners.

Key Performance Indicators (Year 1)

• Design Program Curriculum
• Training Strategy, Design, and Quality Assurance
• Partnership and Stakeholder Management
• Team Leadership and Supervision
• Operations and Resource Management
• Reporting and Participant Engagement

Qualifications
Education:

• Bachelor’s Degree in Education or a related field. 

Experience:

• At least 8–10 years of experience in managing large-scale training or capacity-building programs, preferably targeting youth or marginalized populations.
• Proven track record of implementing skills training programs, especially in digital skills, creative industries, or business management.
• Familiarity with the gig economy and understanding of its dynamics, challenges, and opportunities.
• Demonstrated experience leading national or multi-regional skills development initiatives.
• Proven ability to manage multi-disciplinary training teams and partnerships.

Skills and Competencies:

• Strong project management skills with the ability to manage multiple stakeholders and deliver results on time and within budget.
• Excellent communication, facilitation, and interpersonal skills.
• Proficiency in digital tools for training delivery, including e-learning platforms.
• Analytical and problem-solving skills, with experience in data-driven decision-making.
• Knowledge of gender-inclusive approaches to training and workforce development
• Deep understanding of competency-based training, digital learning ecosystems, and gig economy skill trends.
• Ability to lead and coach mid-level managers and training leads.
• Strategic thinking with the ability to align training programs with broader employment and economic inclusion goals.
• Exceptional stakeholder engagement, including training partners, and donor partners.
• Data-driven decision-making and performance tracking capabilities.

go to method of application »

Job Purpose

• The Gig Platforms Partnerships Manager will oversee the development and management of partnerships with local and international gig platforms to promote inclusion strategies and support services for marginalized youth and women.
• This role will be critical in ensuring that the Nigeria GATEWAY Program participants have access to gig work opportunities, equitable treatment, and tailored support within the gig economy.
• The Manager will serve as the primary liaison between the program and gig platforms, fostering collaboration to achieve shared goals.

Key Responsibilities
Partnership Development & Management:

• Identify and engage with local and international gig platforms to build partnerships that align with the program’s objectives.
• Negotiate agreements with gig platforms to secure access, inclusion, and support services for program participants.
• Develop and manage strategic relationships with platform stakeholders to drive ongoing collaboration and participation.
• Represent the program in forums and discussions with gig platforms, industry stakeholders, and advocacy groups to promote sustainable gig work practices.

Inclusion Strategy & Advocacy:

• Collaborate with gig platforms to design and implement inclusion strategies that promote equitable access for marginalized youth and women.
• Advocate for policies and practices that address barriers to entry—such as simplified onboarding processes, flexible qualification requirements, and accessible platform training.
• Advocate for transparency, fair pay, and worker protection measures tailored to the realities of gig workers.

Participant Support & Enablement:

• Work with platforms to introduce or expand support services for participants, such as mentorship programs, skills verification, and worker protection initiatives.
• Coordinate participant-facing initiatives like profile optimization, onboarding/application assistance, and strategies for maintaining active platform engagement.
• Facilitate dialogue between participants and platform representatives to ensure that user experiences and needs inform platform improvements.

Monitoring, Evaluation & Learning:

• Track and evaluate the effectiveness of gig platform partnerships in terms of participant onboarding, engagement, and work outcomes.
• Collect data and feedback to inform partnership management and continuous improvement of inclusion strategies.
• Use insights to propose adjustments to partnership approaches and advocate for more responsive gig platform practices.
• Prepare regular reports on partnership performance, opportunities, challenges, and program impact.

Cross-Team Collaboration & Visibility:

• Collaborate with program communications and implementation teams to document and promote success stories and raise awareness of the program’s impact within the gig economy.
• Coordinate with other functional leads (e.g., training, financial services, resource access) to ensure a holistic approach to participant success on gig platforms.

Key Performance Indicators 

• Partnership Development & Management
• Inclusion Strategy & Advocacy
• Participant Support & Enablement
• Monitoring, Evaluation & Learning
• Cross-Team Collaboration & Visibility

Qualifications
Education:

• Bachelor’s Degree in Business Administration, Economics, Social Sciences, or a related field. 

Experience:

• 8+ years of experience in partnership management, business development, or stakeholder engagement, preferably within the gig economy or technology sectors.
• Knowledge of gig economy dynamics and challenges, particularly in emerging markets.
• Demonstrated success in building ecosystem partnerships, especially in digital gig platforms or work marketplaces.

Skills and Competencies:

• Strong negotiation and relationship management skills to foster collaboration with diverse stakeholders.
• Excellent analytical and strategic thinking abilities to develop and implement inclusion strategies.
• Familiarity with digital platforms, gig economy trends, and worker inclusion policies.
• Strong communication and presentation skills to advocate effectively with partners and stakeholders.
• Proficiency in using project management tools and data analytics to track and evaluate partnership impact.
• Deep business acumen and understanding of the digital gig economy in Africa.
• Strong track record in negotiating and structuring platform partnerships.
• Team leadership with strong mentoring and performance management experience.
• Analytical thinking with the ability to assess partner performance, delivery impact, and user experience.
• Entrepreneurial mindset with capability to identify new market entry opportunities.

go to method of application »

Job Purpose

• The Learning Community Coordinator will play a key role in supporting the implementation of the Gateway program’s community learning initiatives.
• The role focuses on fostering active participation, peer-to-peer collaboration, and access to learning resources among program beneficiaries.
• The Learning Community Coordinator will work directly with program participants—particularly marginalized youth and young women—to ensure a supportive and inclusive learning environment that promotes their growth and success within the program.

Key Responsibilities
Community Learning Facilitation:

• Facilitate the delivery of community-based learning initiatives, including peer learning sessions, study groups, and collaborative projects.
• Organize and moderate online and offline learning forums to encourage knowledge sharing and collaborative problem-solving.
• Build rapport with participants to understand their learning goals and help them navigate available program resources and opportunities.

Participant Engagement and Support:

• Maintain consistent and responsive communication with participants using messaging groups, newsletters, and other engagement channels.
• Monitor participant engagement levels to identify learners who may require additional support, and implement targeted interventions to boost participation.
• Support participants in accessing mentoring, coaching, and other learning support structures embedded within the program.

Community Culture and Inclusion:

• Promote an inclusive, respectful, and supportive community environment that values diversity, equity, and collaboration.
• Assist in fostering a sense of belonging and shared purpose within the participant community.

Communication and Feedback:

• Document and share compelling stories of participant impact, learning progress, and community highlights.
• Provide feedback to the Community Manager regarding participant needs, challenges, and suggestions to improve learning experiences and engagement strategies.
• Contribute to the planning and execution of community events, workshops, and collaborative activities.

Monitoring and Reporting:

• Help maintain accurate records of community learning activities, participant attendance, and learning outcomes.
• Contribute to continuous improvement efforts by capturing and sharing lessons learned, success stories, and emerging best practices.

Key Performance Indicators 

• Community Learning Facilitation
• Participant Engagement and Support
• Community Culture and Inclusion
• Communication and Feedback
• Monitoring and Reporting

Qualifications
Education:

• Bachelor’s degree in Education, Social Sciences, Communications, Community Development, or a related field.

Experience:

• Minimum of 2–3 years of experience in community engagement, learning facilitation, or youth-focused programs.
• Experience working with underserved or marginalized groups is highly desirable.
• Familiarity with managing learning communities or peer support groups is a plus.

Skills and Competencies:

• Strong interpersonal and facilitation skills to guide group interactions and learning experiences.
• Ability to build trust and rapport with young people from diverse backgrounds.
• Excellent organizational and communication skills.
• Proficiency in digital communication tools (e.g., WhatsApp, Telegram, Google Workspace, Zoom).
• Enthusiastic about youth development, gender inclusion, and social impact.
• Comfortable working independently and in a fast-paced team environment.

go to method of application »

Job Purpose

• The MERL Specialist will oversee the tracking, measurement, and reporting of program impact and outcomes.
• The role involves designing and implementing monitoring and evaluation frameworks, conducting research, and extracting insights to inform iterative improvements to program delivery.
• The MERL Specialist will play a key role in ensuring data-driven decision-making and fostering a culture of continuous learning and adaptation within the Nigeria GATEWAY Program.

Key Responsibilities
Monitoring & Evaluation System Design and Implementation:

• Develop and implement a comprehensive MERL framework to assess program impact and outcomes.
• Track key performance indicators (KPIs) aligned with program objectives, including participant progress, skills acquisition, employment outcomes, and inclusion metrics.
• Establish systems for effective data collection, validation, storage, and analysis, ensuring data quality and integrity.
• Train program staff and stakeholders on MERL tools, methodologies, and processes to build internal capacity.

Data Collection, Analysis, and Reporting:

• Conduct regular data collection, validation, and analysis to measure program performance and track progress against goals.
• Prepare detailed reports and dashboards on program impact, outcomes, and key findings for both internal use and external stakeholders.
• Present data and insights in a clear and actionable manner to support real-time program decision-making.

Research & Insight Generation:

• Design and implement research studies to generate insights into program effectiveness, participant needs, and contextual dynamics.
• Identify emerging trends, challenges, and opportunities in the gig economy and within the implementation landscape.
• Provide evidence-based recommendations for program enhancements and strategic pivots based on findings.

Learning, Knowledge Sharing, and Adaptive Management:

• Facilitate the documentation and dissemination of lessons learned, best practices, and innovation opportunities across teams.
• Support adaptive management by ensuring program design and implementation remain responsive to data insights and participant feedback.
• Work closely with program teams to integrate MERL findings into program planning, delivery, and continuous improvement processes.
• Collaborate with teams across Training, Partnerships, Community Engagement, and Communications to align MERL efforts with broader program goals.

Stakeholder Engagement and External Learning:

• Engage with external partners, platforms, and stakeholders to share findings, contribute to sectoral learning, and support advocacy efforts.
• Represent the program in learning forums, evaluations, and discussions that enhance credibility and visibility.

Key Performance Indicators 

• Validation of Skills in Demand
• MERL System Design and Implementation
• Data Collection, Analysis, and Reporting
• Research & Insight Generation
• Learning, Knowledge Sharing, and Adaptive Management
• Stakeholder Engagement and External Learning

Requrements
Educational Qualifications

• Bachelor’s Degree in Social Sciences, Economics, Development Studies, Statistics, or a related field. A certification in Monitoring and Evaluation, Data Analytics, or Research is an advantage.

Experience:

• At least 8-10 years of experience in monitoring, evaluation, research, and learning roles within development programs, especially those focused on youth and marginalized populations.
• Familiarity with data collection tools and platforms, as well as statistical software such as SPSS, Stata, Excel, Tableau, Power BI or R.
• Demonstrated leadership in designing M&E frameworks, impact evaluations, and adaptive learning systems.

Skills and Competencies:

• Strong knowledge of MERL methodologies, tools, and best practices.
• Strong leadership in guiding MERL teams and integrating learning into program delivery.
• Proficiency in data collection, analysis, and visualization techniques.
• Excellent analytical and problem-solving skills to interpret complex data and provide actionable insights.
• Strong written and verbal communication skills to present findings to diverse audiences.
• Knowledge of the gig economy and digital inclusion is an advantage.
• Deep technical proficiency in quantitative and qualitative evaluation methods.
• Advanced knowledge of data systems, analysis tools (e.g., STATA, R, Power BI, or Tableau), and visualization.
• Excellent communication and reporting skills tailored to technical and non-technical audiences.
• Strong risk assessment and mitigation lens through performance monitoring.
• Proven ability to foster a culture of learning, accountability, and continuous improvement.

go to method of application »

Job Summary

• The Training Coordinator will play a pivotal role in coordinating the delivery of the training modules for the Nigeria GATEWAY Program in five (5) states.
• This individual will ensure that all training content is aligned with program objectives and meets the specific needs of marginalized young women and youth.
• The Training coordinator will also manage relationships with learning providers under the guidance of Learning and Skills Enhancement Lead, ensuring seamless coordination, delivery of high-quality training sessions, and achievement of program outcomes.

Key Responsibilities
Training Coordination and Logistics:

• Schedule and coordinate training sessions, ensuring alignment with program timelines and objectives.
• Ensure all training logistics, such as technology requirements and participant materials, are managed efficiently.
• Manage participant onboarding and track attendance and engagement during training sessions.
• Maintain organized records of training activities, participant progress, and module updates.

Stakeholder and Provider Management:

• Serve as the primary point of contact for learning providers, ensuring timely and effective delivery of training programs.
• Monitor performance of learning providers, ensuring adherence to program standards and guidelines.
• Liaise with providers to ensure training content reflects market-relevant skills and uses innovative methodologies.
• Provide feedback and relay recommendations to providers to enhance the quality and impact of training delivery.

Monitoring, Evaluation, and Reporting:

• Collect and analyze data on participant progress and training effectiveness.
• Assist in preparing progress reports for internal and external stakeholders.

Team and Program Support:

• Support the Training Coordinator in achieving program goals and meeting performance targets.

Qualifications

• Bachelor’s Degree in Education, Instructional Design, or a related field.
• 6–10 years of progressive experience in skills development or training coordination, ideally within youth or workforce development programs.
• Experience working with learning providers or training institutions.
• Familiarity with gig economy dynamics and skills development programs is an advantage.
• Experience leading project teams and working with diverse training providers and content developers.

Key Performance Indicators:

• Training Coordination and Logistics
• Stakeholder and Provider Management
• Monitoring, Evaluation, and Reporting
• Team and Program Support.

Skills and Competencies:

• Strong instructional design skills with the ability to create engaging and impactful training modules.
• Excellent coordination and organizational skills, with attention to detail.
• Proficiency in digital learning tools and platforms for virtual and hybrid training delivery.
• Effective communication and interpersonal skills to manage diverse stakeholders.
• Analytical skills to evaluate training outcomes and improve content delivery.
• Proficient in coordinating end-to-end training implementation: planning, scheduling, resource mobilization, and monitoring.
• Strong analytical and reporting skills — including the ability to assess training outcomes, optimize delivery processes, and report on learning metrics.
• Demonstrated ability to manage teams and collaborate across functions.
• Familiar with best practices in adult learning, blended training methods, and digital learning platforms.
• Ability to execute training plans aligned with broader program goals, including outreach to target demographics (youth, women, PLWDs).
• Strong interpersonal skills to manage partner relationships, internal communication, and team cohesion.
• Solution-oriented and capable of addressing operational challenges in dynamic program environments.

go to method of application »

Job Purpose

• The Assistant MERL Specialist will support the implementation of monitoring, evaluation, research, and learning activities to track program impact and outcomes.
• This role involves assisting with data collection, analysis, reporting, and knowledge sharing to contribute to evidence-based decision-making and program improvements.
• The Assistant MERL Specialist will work closely with the MERL Specialist to ensure the effective execution of M&E processes and deliverables.

Key Responsibilities
Data Collection and Management:

• Assist in collecting data from program activities, participants, and partners using standardized tools and methodologies.
• Conduct data quality checks and validation to ensure accuracy and completeness.
• Maintain organized, secure, and accessible data storage systems to support effective reporting and analysis.
• Provide on-the-ground support to ensure proper use of data collection tools during program implementation.

Monitoring and Reporting:

• Track progress against program indicators and targets, regularly updating the MERL Specialist and program team.
• Contribute to the preparation of timely and accurate monitoring and evaluation reports, dashboards, and presentations for both internal and external stakeholders.
• Support the timely submission of program reports, ensuring alignment with donor and partner requirements.

Data Analysis and Insight Generation:

• Assist in analyzing quantitative and qualitative data to identify trends, patterns, and areas for program improvement.
• Collaborate with the MERL Specialist to translate data into actionable insights that inform program decision-making and strategy.
• Support the development of data visualizations and infographics to present insights in an engaging and accessible format.

Learning and Knowledge Sharing:

• Contribute to the documentation and dissemination of lessons learned, best practices, and success stories across the program.
• Assist in organizing learning sessions, workshops, and knowledge-sharing events for internal teams and external partners.
• Provide administrative and logistical support for learning and reflection activities.

Capacity Building and Stakeholder Support:

• Support the training of program staff and partners on M&E tools, methodologies, and processes.
• Work closely with Community Learning Coordinators and program teams to ensure M&E activities are aligned with program objectives.
• Foster a culture of learning and continuous improvement across the team.

External Engagement and Additional Support:

• Support the MERL Specialist in engaging with external stakeholders, partners, and collaborators on M&E-related matters.
• Perform any other duties as assigned by the MERL Specialist to support the effective implementation of the program’s monitoring, evaluation, research, and learning agenda.

Key Performance Indicators 

• Data Collection and Management
• Monitoring and Reporting
• Data Analysis and Insight Generation
• Learning and Knowledge Sharing
• Capacity Building and Stakeholder Support
• External Engagement and Additional Support

Requirements
Educational Qualification: 

• Bachelor’s Degree in Social Sciences, Statistics, Economics, or a related field.

Experience:

• 5-8 years of experience in monitoring, evaluation, or research roles within development programs.
• Experience with data collection and management, including familiarity with data collection tools and platforms.
• Knowledge of M&E frameworks and methodologies is an advantage.

Skills and Competencies:

• Proficiency in data analysis tools (e.g., Excel, SPSS, Stata, R, Power BI, Tableau) and data visualization techniques.
• Strong organizational skills with attention to detail and data accuracy.
• Good communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Ability to multitask, manage deadlines, and adapt to changing priorities.
• Advanced skills in data collection tools, process optimization, and reporting.
• Strong analytical and problem-solving capabilities, with the ability to translate raw data into actionable insights.
• Demonstrated experience supervising data collectors, analysts, or MEL field teams.
• Familiarity with logical frameworks, indicator tracking, and learning agenda implementation.
• Capable of troubleshooting routine and complex M&E issues and proposing evidence-based solutions.
• Able to align MEL operations with program strategy and adaptive management needs.
• Contributes to evaluation planning, donor reporting, and impact documentation efforts.

go to method of application »

Job Description

• The Communications/Campaigns Manager will oversee the internal and external communications strategy for the Nigeria GATEWAY Program, ensuring the program's impact is effectively communicated to stakeholders, partners, and the public.
• The Communications/Campaigns Manager will also support program beneficiaries to amplify their voices, promote their offerings, and foster their growth in the gig economy.
• This role requires a creative and strategic thinker with strong communication and stakeholder engagement skills.

Key Responsibilities
Advocacy and Strategic Communication

• Develop and implement an advocacy and communication strategy to promote the goals and impact of the Nigeria GATEWAY Program.
• Represent the program at events, conferences, and stakeholder meetings to advocate for its objectives and achievements.
• Facilitate partnerships with organizations that align with the program’s advocacy goals.
• Adapt communication strategies based on feedback and evaluation results to enhance effectiveness.

Media and Public Relations

• Coordinate public relations efforts, including press releases, media briefings, and feature stories highlighting program milestones and success stories.
• Build and maintain relationships with media outlets, influencers, and advocacy partners to amplify program visibility.
• Ensure consistent branding and messaging across all communication channels, in collaboration with the Head of Communications.

Content Development and Digital Engagement

• Oversee the creation of high-quality content, including reports, case studies, newsletters, social media posts, and advocacy materials.
• Utilize digital platforms and tools to enhance the program’s outreach and engagement efforts.

Monitoring, Evaluation, and Reporting

• Track and analyze the impact of advocacy and communication activities using relevant metrics.
• Prepare regular updates and reports for program leadership and stakeholders on advocacy achievements and areas for improvement.

Key Performance Indicators (Year 1)

• Commence Communications Campaign
• Advocacy and Strategic Communication
• Media and Public Relations
• Content Development and Digital Engagement
• Monitoring, Evaluation, and Reporting

Qualifications

Education:

• Bachelor’s Degree in Communications, Public Relations, Marketing, or a related field. 

Experience:

• 6 – 10 years of experience in strategic communications, digital campaigns, advocacy, or public relations, preferably within the development sector or gig economy initiatives.
• Proven track record of managing successful advocacy campaigns and stakeholder engagement activities.
• Experience managing campaign teams and executing multi-platform communication strategies.

Skills and Competencies:

• Strong strategic thinking and creative skills in developing advocacy and communication plans.
• Strong campaign planning and execution skills, with the ability to drive awareness, adoption, and engagement at scale.
• Excellent written and verbal communication skills with the ability to convey complex ideas clearly and persuasively.
• Proficiency in social media management, content creation, and digital communication tools.
• Strong interpersonal skills to manage relationships with diverse stakeholders.
• Ability to manage multiple projects simultaneously and deliver results within deadlines.
• Demonstrated expertise in content strategy, digital marketing, storytelling, and engagement analytics.
• Proficient in analyzing campaign performance data and optimizing strategies accordingly.
• Capable of managing communications teams and vendors (e.g., creatives, media buyers, social media leads).
• Familiar with digital and offline outreach strategies for underserved populations, especially young women, PLWDs, and displaced youth.
• Strong project management skills, able to align communications initiatives with broader program timelines and goals.
• Confident communicator and team builder, fostering a culture of accountability and creativity.

go to method of application »

Job Description

• The Access to Financial Services Manager will oversee the implementation of initiatives that ensure program participants have access to enhanced financial services.
• This includes fostering partnerships with financial institutions, designing financial literacy programs, and ensuring the availability of tailored financial products such as savings, credit, and insurance for marginalized youth and women.
• The Manager will play a pivotal role in equipping participants with the financial tools and knowledge needed to thrive in the gig economy.

Key Responsibilities
Access to Financial Services

• Partner with financial service providers to develop and implement strategies to improve access to financial services for program participants, including savings, loans, pensions and insurance products.
• Ensure financial services align with the needs of marginalized youth and women participating in the Nigeria GATEWAY Program.
• Address barriers to financial inclusion, such as lack of documentation, limited awareness, or low trust in financial systems.
• Promote the adoption of digital financial tools and platforms among participants to enhance their financial inclusion.
• Advocate for the design and deployment of financial products tailored to the needs of gig workers and marginalized groups.

Financial Literacy and Capacity Building

• Collaborate with program teams to integrate financial literacy training into the broader training curriculum.

Stakeholder & Partner Engagement

• Identify and establish partnerships with financial institutions, fintech companies, cooperatives, and other relevant stakeholders.
• Negotiate agreements with partners to secure affordable and accessible financial services.
• Act as the primary liaison between the program and financial service providers to ensure smooth collaboration and issue resolution.
• Represent the program in discussions and forums with financial service providers, regulators, and advocacy groups.
• Ensure compliance with relevant financial regulations and program policies in all partnerships and service delivery.

Monitoring, Data Collection, and Risk Management

• Track participant access to and usage of financial services to assess reach and impact.
• Collect and analyze data to identify gaps, barriers, and areas for service improvement.
• Monitor and address risks associated with financial access, such as over-indebtedness or misuse of credit products.
• Prepare regular reports on financial service access, usage trends, outcomes, and key insights for program leadership and stakeholders.

Access to Insurance & Pension 

• Advocate for access to microinsurance products relevant to gig workers, such as health, accident, or device insurance.
• Explore opportunities to connect participants to formal pension savings schemes appropriate for gig economy earners.

Key Performance Indicators (Year 1)

• Access to Financial Services
• Financial Literacy and Capacity Building
• Stakeholder & Partner Engagement
• Monitoring, Data Collection, and Risk Management
• Access to Insurance & Pension

Qualifications

Education:

• Bachelor’s Degree in Finance, Economics, Business Administration, or a related field. A certification in Financial Inclusion, Microfinance, or Digital Finance is an advantage.

Experience:

• Minimum of 8-10 years of experience in financial services, financial inclusion programs, or microfinance, with a focus on marginalized groups.
• Proven track record in managing partnerships with financial institutions and implementing access-to-finance programs.
• Familiarity with financial literacy training, digital financial tools, and financial inclusion initiatives.
• Demonstrated leadership in designing and delivering access-to-finance programs for youth, women, or underserved communities.

Skills and Competencies:

• Strong partnership development and stakeholder engagement skills to foster collaboration with financial service providers.
• Knowledge of financial products and services, especially those relevant to gig workers and marginalized populations.
• Excellent organizational and project management skills to oversee service delivery and monitor impact.
• Strong communication and advocacy skills to promote financial inclusion and participant needs.
• Deep understanding of financial services products for gig workers (e.g., microloans, savings, insurance, asset financing).
• Expertise in partnership development with financial institutions and fintechs.
• Proven ability to lead teams, drive uptake, and track financial product usage and impact.
• Data analysis and insights generation to inform product iterations and business cases.
• Ability to align access strategies with program sustainability and scale-up goals.