Community Manager at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

• The Community Manager will support the implementation of the program's community management plan in five (5) states by fostering active engagement among program participants and stakeholders. The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program. The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.

Key Responsibilities

Community Building and Engagement

• Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
• Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
• Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
• Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.

Participant Support and Coordination

• Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
• Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
• Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
• Support the resolution of participant issues and promote a consistently positive program experience.

Communication and Content Development

• Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
• Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
• Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.

Monitoring and Reporting

• Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
• Collect and analyze feedback to inform continuous improvement of community strategies.
• Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
• Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.

Inclusion and Accessibility

• Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
• Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.

Key Performance Indicators

• Community Building and Engagement
• Participant Support and Coordination
• Monitoring and Reporting
• Inclusion and Accessibility

Qualifications

Education:

• Bachelor’s degree in Social Sciences, Communications, Community Development, or a related field.

Experience:

• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
• Familiarity with managing both online and offline communities, including social media platforms and community forums.
• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Demonstrated experience managing community outreach teams, engagement officers, or volunteers.

Skills and Competencies:

• Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
• Organizational and multitasking abilities to manage multiple community activities simultaneously.
• Knowledge of digital tools and platforms for community engagement and content sharing.
• Problem-solving skills to address participant challenges and promote positive outcomes.
• Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
• Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
• Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
• Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
• Proficiency in using community feedback and data to improve service delivery and participation outcomes.
• Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
• Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.