Jobs at Elizabeth Maddeux Limited

Location: Egbeda, Lagos

Description

• Our client in the pharmaceutical industry is seeking an experienced and strategic Community and Experience Officer to lead and optimize end-to-end business operations.
• The Community and Experience Officer will be responsible for building, managing, and nurturing strong relationships between the organization and its community of customers, healthcare partners, and stakeholders.
• This role focuses on enhancing customer experience, driving community engagement initiatives, and ensuring positive brand perception within the pharmaceutical space.

Key Responsibilities
Community Engagement & Stakeholder Management:

• Manage and engage patient, healthcare professional (HCP), distributor, and public communities.
• Serve as a key point of contact for community-related inquiries and feedback.
• Build trust-based relationships while ensuring all interactions comply with pharmaceutical regulations and ethical standards.
• Monitor and moderate community platforms and engagement channels.

Experience Management:

• Deliver consistent and positive stakeholder experiences across all engagement points.
• Track and manage complaints, inquiries, and experience-related escalations.
• Ensure timely resolution of issues in collaboration with internal teams.
• Identify experience gaps and recommend process improvements.

Regulatory & Ethical Compliance:

• Ensure all community interactions comply with NAFDAC, pharmacovigilance, and company compliance policies.
• Escalate and document adverse event reports in line with pharmacovigilance procedures.
• Maintain proper documentation for audits and regulatory reviews.
• Work closely with Regulatory Affairs and Medical teams to ensure compliant communication.

Health Education & Awareness Initiatives:

• Support health awareness campaigns, patient education programmes, and community outreach initiatives.
• Coordinate community engagements aligned with public health goals.
• Ensure educational materials are approved and compliant before dissemination.

Events & Engagement Activities:

• Support planning and execution of compliant community events, health talks, and engagement programmes.
• Coordinate logistics and post-event feedback collection.
• Ensure events align with ethical marketing and industry guidelines.

Feedback, Reporting & Insights:

• Collect and analyze community and experience feedback.
• Prepare periodic reports on engagement trends, satisfaction, and recurring issues.
• Share insights with management to support service, product, and experience improvements.

Key Performance Indicators (KPIs)
Community Engagement:

• Growth in community participation (patients, HCPs, partners).
• Engagement rate across community platforms.
• Response time to community inquiries and feedback.

Experience & Satisfaction:

• Customer / stakeholder satisfaction score.
• Complaint resolution turnaround time.
• Reduction in repeat or unresolved complaints.

Compliance & Risk Management:

• Zero regulatory breaches in community engagements.
• Timely reporting of adverse events (100% compliance).
• Audit and inspection pass rate.

Health Education & Events:

• Number of compliant health education initiatives executed.
• Event participation and attendance rates.
• Post-event satisfaction feedback.

Reporting & Insights:

• Accuracy and timeliness of community reports.
• Number of actionable insights implemented.
• Improvement in experience metrics over time.

Qualifications & Experience

• Bachelor’s degree in Communications, Marketing, Public Relations, Social Sciences, or a related field.
• Minimum of 2–3 years’ experience in community management, customer experience, or a related role.
• Experience in the pharmaceutical, healthcare, or FMCG industry is an added advantage.
• Familiarity with community engagement tools and customer service practices.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Customer-centric mindset with problem-solving abilities.
• Organizational and time management skills.
• Ability to work independently and collaboratively in a team.
• Basic data reporting and documentation skills.
• Professionalism, empathy, and emotional intelligence.

What We Offer

• Competitive salary - N150,000 monthly. 
• Opportunity to work within a reputable pharmaceutical organization.
• Career growth and learning opportunities.
• Supportive and collaborative work environment.
• Exposure to impactful community and health-related initiatives.

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Location: Egbeda, Lagos.

Job Description

• Our client, a reputable company in the pharmaceutical industry, is seeking a highly experienced and detail-oriented Head of Account to lead and manage the organization’s finance and accounting function.
• The ideal candidate will be responsible for overseeing financial operations, ensuring compliance with regulatory standards, driving financial strategy, and providing accurate financialinsights to support business decision-making.

Key Responsibilities
Financial Accounting & Reporting:

• Oversee preparation of monthly, quarterly, and annual financial statements.
• Ensure accurate recording of transactions in line with IFRS and company policies.
• Manage general ledger, reconciliations, and financial close processes.
• Prepare management reports and financial analysis for leadership.

Regulatory & Statutory Compliance:

• Ensure compliance with tax laws, statutory filings, and regulatory requirements.
• Coordinate external audits, statutory audits, and regulatory inspections.
• Maintain proper documentation for compliance reviews and audits.
• Ensure compliance with industry-specific financial and regulatory requirements.

Budgeting, Forecasting & Cost Control:

• Lead annual budgeting and periodic forecasting processes.
• Monitor budget performance and variance analysis.
• Implement cost control measures without compromising quality or compliance.
• Support pricing decisions and margin analysis.

Internal Controls & Risk Management:

• Establish and enforce strong financial controls and approval processes.
• Ensure segregation of duties and fraud prevention mechanisms.
• Conduct periodic internal reviews to identify risks and control gaps.
• Support internal and external audit recommendations implementation.

Cash Flow & Treasury Management:

• Oversee cash flow planning, liquidity management, and banking relationships.
• Manage accounts payable and receivable to optimize working capital.
• Monitor inventory valuation and cost of goods sold (COGS).
• Ensure timely payment of vendors, staff, and statutory obligations.

Team Leadership & Development:

• Lead and supervise the accounts and finance team.
• Provide coaching, performance management, and capacity development.
• Ensure adherence to deadlines and high-quality output from the team.

Strategic & Management Support:

• Provide financial insights to support business growth, expansion, and investments.
• Support management in strategic planning and decision-making.
• Collaborate with operations, procurement, and sales teams to ensure financial alignment.

Key Performance Indicators (KPIs):

• Accuracy and timeliness of financial reports.
• Compliance with tax, regulatory, and audit requirements.
• Effective budget management and cost control.
• Cash flow stability and optimization.
• Audit outcomes and resolution of financial discrepancies.
• Team performance and productivity.
• Reduction in financial risks and operational inefficiencies.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional qualification such as ACA, ACCA, or ICAN is required.
• Minimum of 5–8 years relevant accounting experience, with at least 2 years in a leadership
• role.
• Prior experience in the pharmaceutical or healthcare industry is an added advantage.
• Strong knowledge of Nigerian tax laws and financial regulations.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent financial analysis and reporting abilities.
• High level of integrity and attention to detail.
• Proficiency in accounting software and Microsoft Excel.
• Strong organizational and time management skills.
• Ability to work independently and make sound financial decisions.
• Excellent communication and stakeholder management skills.

Salary and Benefits

• N350,000 - N450,000 monthly.
• Opportunity to work with a reputable organization in the pharmaceutical industry.
• Professional growth and career development opportunities.
• Stable and structured work environment.
• Supportive management team.

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Location: Egbeda, Lagos

Job Summary

• This role will be responsible for overseeing end-to-end operations, optimizing processes, and leveraging business intelligence to improve performance, profitability, and compliance in a highly regulated environment.
• The ideal candidate will combine strong operational leadership with advanced analytical capabilities to support growth, efficiency, and strategic planning.

Key Responsibilities
Operations Leadership:

• Oversee day-to-day operations across manufacturing, warehousing, logistics, and distribution.
• Ensure compliance with GMP, GDP, NAFDAC, and other regulatory standards.
• Develop and implement operational policies, procedures, and SOPs.
• Drive operational efficiency, productivity, and cost optimization.
• Ensure business continuity and risk mitigation across operations.

Supply Chain & Distribution Management:

• Oversee procurement, inventory management, and distribution operations.
• Optimize demand planning, forecasting, and stock availability.
• Reduce stock-outs, expiries, and operational losses.
• Coordinate with sales and marketing teams to align supply with market demand.

Business Intelligence & Data Analytics:

• Establish and manage business intelligence frameworks, dashboards, and reporting tools.
• Collect, analyze, and interpret operational and commercial data.
• Provide actionable insights to support strategic and tactical decisions.
• Monitor performance trends, KPIs, and risk indicators.

Performance Management & Reporting:

• Define and track operational and business performance KPIs.
• Prepare periodic performance reports for executive management and the board.
• Translate data insights into operational improvements and strategic initiatives.
• Drive a performance-driven and data-informed culture.

Process Improvement & Digital Transformation:

• Lead process improvement initiatives using data-driven methodologies.
• Implement digital tools and systems to improve operational visibility and efficiency.
• Support ERP, BI, and automation initiatives across the organization.

Compliance, Risk & Quality Management:

• Ensure operational adherence to regulatory, quality, and safety standards.
• Monitor and address operational risks and audit findings.
• Support regulatory inspections, audits, and corrective actions.

Leadership & Stakeholder Management:

• Lead and develop operations and BI teams.
• Collaborate with finance, sales, regulatory, quality, and IT teams.
• Act as a key advisor to executive leadership on operational and data matters.

Key Performance Indicators (KPIs)
Operational Efficiency:

• Production efficiency and capacity utilization
• Order fulfilment rate
• Reduction in operational downtime
• Cost per unit produced or distributed

Supply Chain Performance:

• Inventory turnover ratio.
• Reduction in stock-outs and expiries.
• Forecast accuracy.
• On-time-in-full (OTIF) delivery rate.

Business Intelligence & Reporting:

• Accuracy and timeliness of BI dashboards and reports.
• Percentage of decisions supported by data insights.
• Adoption rate of BI tools across departments.

Compliance & Quality:

• Number of regulatory or quality non-compliance incidents (target: zero).
• Audit and inspection outcomes.
• Timely closure of corrective actions (CAPAs).

Financial & Cost Management:
• Operational cost variance against budget.
• Cost savings achieved through optimization initiatives.
• Margin improvement attributable to operational efficiencies.
Process Improvement & Digitalization:

• Number of process improvement initiatives implemented.
• Cycle time reduction.
• Digital transformation milestones achieved.

Leadership & Team Performance:

• Team productivity and performance ratings.
• Staff retention and development metrics.
• Cross-functional collaboration effectiveness.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Operations Management, Data Analytics, Pharmacy, or a related field.
• A Master's Degree (MBA or related) is an added advantage.
• Minimum of 8 – 10 years of relevant experience, with at least 3–5 years in a senior operations
• or business intelligence leadership role.
• Prior experience in the pharmaceutical, FMCG, or healthcare industry is highly preferred.
• Proven experience in process improvement, analytics, and strategic operations management.

Skills & Competencies:

• Strong leadership and people management skills.
• Advanced analytical and problem-solving abilities.
• Proficiency in data analysis tools, dashboards, and reporting systems (e.g., Excel, Power BI,
• SQL, or similar).
• Excellent strategic thinking and decision-making skills.
• Deep understanding of operations, supply chain, and performance management.
• High attention to detail with the ability to work under pressure.
• Strong communication and stakeholder management skills.

What We Offer

• Competitive salary: N500,000 - N700,000 / month
• Opportunity to work with a reputable pharmaceutical organization.
• Career growth and leadership development opportunities.
• Collaborative and performance-driven work environment.
• Exposure to strategic decision-making at executive level.

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Location: Egbeda Lagos,

Job Summary

• Our client in the pharmaceutical industry, is seeking an experienced and strategic Admin and Facility Officer
• Officer to lead and optimize end-to-end business operations.
• The Admin and Facility Officer will be responsible for overseeing the day-to-day administrative operations and facility management of the organization.
• This role ensures a safe, efficient, and well-maintained working environment while providing administrative support to enhance productivity and compliance within the pharmaceuticalsetting.

Key Responsibilities
Administrative Management

• Manage day-to-day office administration and support services.
• Coordinate procurement of office supplies, consumables, and services.
• Maintain accurate records, files, and documentation in line with company and regulatory standards.
• Support internal communication and coordination across departments.

Facilities Management

• Oversee maintenance of office buildings, warehouses, laboratories, utilities and other company facilities.
• Liaise with vendors, service providers, and contractors for repairs and maintenance.
• Monitor cleanliness, waste disposal, and pest control in line with pharmaceutical hygiene standards.

Health, Safety & Compliance

• Ensure facilities comply with pharmaceutical industry standards, health and safety regulations, and company policies.
• Maintain records for audits, inspections, and compliance reviews.

Asset & Inventory Management

• Maintain an up-to-date asset register for office and facility equipment.
• Track usage, maintenance schedules, and replacement needs.
• Ensure proper handling and storage of administrative assets.

Vendor & Cost Management

• Monitor vendor performance and service-level compliance.
• Support cost control initiatives and budget tracking for administrative expenses.

Support to Management

• Prepare reports on facility status, incidents, and maintenance activities.
• Support company events, meetings, and inspections.

Key Performance Indicators (KPIs)
Administrative Efficiency

• Timely availability of office supplies.
• Accuracy and completeness of administrative records.
• Turnaround time for administrative requests.

Facilities & Maintenance

• Percentage of maintenance issues resolved within SLA timelines.
• Facility downtime incidents (target: minimal or zero).
• Preventive maintenance schedule adherence.

Health, Safety & Compliance

• Number of safety or compliance violations.
• Audit and inspection outcomes.
• Timely closure of corrective action items.

Vendor & Cost Management

• Vendor performance ratings.
• Adherence to administrative and facilities budget.
• Cost savings achieved through negotiation or efficiency initiatives.

Asset Management

• Accuracy of asset register.
• Reduction in asset loss or damage.
• Timely asset maintenance and replacement.

Qualifications & Experience

• Minimum of a Bachelor’s degree or HND in Business Administration, Facilities Management, or a related field.
• 2–4 years relevant experience in administration or facility management.
• Prior experience in the pharmaceutical or regulated industry is an advantage.

Skills & Competencies

• Strong organizational and multitasking skills.
• Good knowledge of facility management practices.
• Attention to detail and problem-solving ability.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Basic knowledge of health and safety regulations.
• Proficiency in Microsoft Office tools.

What We Offer
● Salary: N150,000 monthly.
● Stable and structured work environment.
● Opportunity to work within a reputable pharmaceutical organization.
● Career growth and professional development opportunities.

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Location: Egbeda, Lagos

Description

• Our client in the pharmaceutical industry is seeking a creative and detail-oriented Social Media Officer to manage and grow our client’s online presence within the pharmaceutical industry.
• The ideal candidate will be responsible for creating engaging, compliant, and informative content that promotes brand awareness, educates the audience, and supports the company’s marketing and communication objectives while adhering to industry regulations.

Key Responsibilities
Social Media Management & Content Creation:

• Manage daily operations of the company’s social media platforms.
• Create and schedule approved, compliant, and educational content.
• Ensure all content aligns with brand guidelines and regulatory requirements.
• Monitor social media trends relevant to healthcare and pharmaceuticals.

Regulatory & Ethical Compliance:

• Ensure all posts comply with NAFDAC, advertising regulations, and company policies.
• Avoid unapproved product claims, off-label promotion, or misleading content.
• Work with Regulatory Affairs/Medical teams for content approval where required.
• Maintain records of approved content for audit purposes.

Engagement & Community Management:

• Respond to inquiries, comments, and messages in a timely and professional manner.
• Escalate product-related queries or adverse event mentions in line with pharmacovigilance procedures.
• Moderate discussions to protect brand reputation and ensure ethical engagement.

Health Education & Brand Awareness:

• Support health awareness campaigns and educational initiatives.
• Share approved public health information and company updates.
• Promote ethical brand visibility without direct product promotion where restricted.

Monitoring, Analytics & Reporting:

• Track social media performance metrics and engagement trends.
• Prepare periodic reports on reach, engagement, and sentiment.
• Recommend improvements based on data insights.

Reputation & Crisis Management:

• Monitor brand mentions and online sentiment.
• Flag and escalate potential reputation or compliance risks.
• Support crisis communication under management guidance.

Key Performance Indicators (KPIs)
Content & Compliance:

• Number of compliance or regulatory violations (target: zero).
• Percentage of content approved before publication (100%).
• Timeliness of content approval and posting.

Engagement & Growth:

• Growth in followers/subscribers.
• Engagement rate (likes, comments, shares).
• Response time to inquiries and messages.

Brand Awareness:

• Reach and impressions of social media content.
• Awareness campaign performance.
• Positive sentiment ratio.

Reporting & Insights:

• Accuracy and timeliness of performance reports.
• Actionable insights implemented.
• Improvement in engagement metrics over time.

Risk & Reputation:

• Number of escalated adverse event reports handled correctly.
• Crisis response time.
• Reduction in negative or misleading interactions.

Qualifications & Experience

• Bachelor’s degree in Marketing, Communications, Mass Communication, Pharmacy, Life Sciences, or a related field.
• 1–3 years of experience in social media management, preferably within healthcare or pharmaceutical industries.
• Proven experience managing multiple social media platforms.
• Basic understanding of pharmaceutical marketing regulations is an added advantage.

Skills & Competencies:

• Strong content creation and copywriting skills.
• Knowledge of social media management tools and analytics.
• Creative thinking with attention to detail.
• Good understanding of digital marketing trends.
• Excellent communication and interpersonal skills.
• Ethical mindset and respect for confidentiality and compliance standards.
• Ability to work onsite and manage multiple tasks effectively.

What We Offer

• Competitive salary - N150,000 - N200,000 monthly
• Opportunity to work within a reputable pharmaceutical organization.
• Professional growth and learning opportunities.
• Supportive and collaborative work environment.
• Hands-on experience in regulated industry marketing.

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Location: Egbeda, Lagos

Description

• They are seeking a highly organized and proactive Executive Assistant to support senior management and ensure smooth daily operations.

Key Responsibilities
Executive Support:

• Manage calendars, schedule meetings, and coordinate appointments for senior executives.
• Organize travel arrangements, itineraries, and logistics for business trips.
• Prepare agendas, take minutes, and follow up on action items from meetings.
• Draft and review correspondence, reports, and presentations.

Communication & Coordination:

• Act as a liaison between executives, internal teams, clients, and regulatory bodies.
• Ensure timely dissemination of information to relevant stakeholders.
• Coordinate cross-functional projects and initiatives on behalf of executives.

Regulatory & Confidentiality Compliance:

• Handle sensitive and confidential information with discretion.
• Ensure all documentation and correspondence comply with company policies and pharmaceutical regulations.
• Assist in preparation for regulatory audits, board meetings, and executive reviews.

Office & Administrative Management:

• Maintain filing systems, databases, and records for the executive office.
• Oversee office supplies and equipment needed for executive operations.
• Support special projects and ad hoc requests from senior management.

Stakeholder & Event Management:

• Coordinate internal and external events, meetings, and executive briefings.
• Assist in managing relationships with clients, partners, and regulatory authorities.
• Support executive communications with professional networks and industry forums.

Key Performance Indicators (KPIs)
Executive Efficiency:

• Timeliness and accuracy in managing executive calendars and schedules.
• Percentage of meetings effectively coordinated without conflicts.
• Number of pending tasks and follow-ups completed on time.

Communication & Coordination:

• Timely dissemination of key information to stakeholders.
• Accuracy and professionalism of reports, correspondence, and presentations.
• Feedback from executives and internal stakeholders.

Compliance & Confidentiality:

• No breaches of confidentiality or regulatory compliance.
• Accuracy and readiness of documentation for audits or executive review.

Administrative Excellence:

• Accuracy and accessibility of filing systems and records.
• Timeliness of administrative tasks and ad hoc requests.
• Efficiency in managing travel, events, and logistics.

Stakeholder Engagement:

• Positive feedback from internal and external stakeholders.
• Successful coordination of meetings, events, and executive initiatives.
• Number of issues resolved proactively without escalation.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, Mass Communication, or a related field.
• 1–3 years of experience supporting senior executives, preferably in pharmaceutical, healthcare, or regulated industries.
• Strong knowledge of office management systems and procedures.
• Excellent communication, organization, and multitasking skills.
• High level of discretion and professionalism.

Skills & Competencies:

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Communication and interpersonal skills.
• Proactive problem-solving and decision-making.
• Ability to work under pressure in a regulated, compliance-focused environment.

What We Offer

• Competitive salary - N150,000 - N200,000 monthly.
• Opportunity to work within a reputable pharmaceutical organization.
• Professional growth and learning opportunities.
• Supportive and collaborative work environment.
• Hands-on experience in regulated industry marketing.