Location: Egbeda, Lagos
Job Summary
- This role will be responsible for overseeing end-to-end operations, optimizing processes, and leveraging business intelligence to improve performance, profitability, and compliance in a highly regulated environment.
- The ideal candidate will combine strong operational leadership with advanced analytical capabilities to support growth, efficiency, and strategic planning.
Key Responsibilities
Operations Leadership:
- Oversee day-to-day operations across manufacturing, warehousing, logistics, and distribution.
- Ensure compliance with GMP, GDP, NAFDAC, and other regulatory standards.
- Develop and implement operational policies, procedures, and SOPs.
- Drive operational efficiency, productivity, and cost optimization.
- Ensure business continuity and risk mitigation across operations.
Supply Chain & Distribution Management:
- Oversee procurement, inventory management, and distribution operations.
- Optimize demand planning, forecasting, and stock availability.
- Reduce stock-outs, expiries, and operational losses.
- Coordinate with sales and marketing teams to align supply with market demand.
Business Intelligence & Data Analytics:
- Establish and manage business intelligence frameworks, dashboards, and reporting tools.
- Collect, analyze, and interpret operational and commercial data.
- Provide actionable insights to support strategic and tactical decisions.
- Monitor performance trends, KPIs, and risk indicators.
Performance Management & Reporting:
- Define and track operational and business performance KPIs.
- Prepare periodic performance reports for executive management and the board.
- Translate data insights into operational improvements and strategic initiatives.
- Drive a performance-driven and data-informed culture.
Process Improvement & Digital Transformation:
- Lead process improvement initiatives using data-driven methodologies.
- Implement digital tools and systems to improve operational visibility and efficiency.
- Support ERP, BI, and automation initiatives across the organization.
Compliance, Risk & Quality Management:
- Ensure operational adherence to regulatory, quality, and safety standards.
- Monitor and address operational risks and audit findings.
- Support regulatory inspections, audits, and corrective actions.
Leadership & Stakeholder Management:
- Lead and develop operations and BI teams.
- Collaborate with finance, sales, regulatory, quality, and IT teams.
- Act as a key advisor to executive leadership on operational and data matters.
Key Performance Indicators (KPIs)
Operational Efficiency:
- Production efficiency and capacity utilization
- Order fulfilment rate
- Reduction in operational downtime
- Cost per unit produced or distributed
Supply Chain Performance:
- Inventory turnover ratio.
- Reduction in stock-outs and expiries.
- Forecast accuracy.
- On-time-in-full (OTIF) delivery rate.
Business Intelligence & Reporting:
- Accuracy and timeliness of BI dashboards and reports.
- Percentage of decisions supported by data insights.
- Adoption rate of BI tools across departments.
Compliance & Quality:
- Number of regulatory or quality non-compliance incidents (target: zero).
- Audit and inspection outcomes.
- Timely closure of corrective actions (CAPAs).
Financial & Cost Management:
• Operational cost variance against budget.
• Cost savings achieved through optimization initiatives.
• Margin improvement attributable to operational efficiencies.
Process Improvement & Digitalization:
- Number of process improvement initiatives implemented.
- Cycle time reduction.
- Digital transformation milestones achieved.
Leadership & Team Performance:
- Team productivity and performance ratings.
- Staff retention and development metrics.
- Cross-functional collaboration effectiveness.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Operations Management, Data Analytics, Pharmacy, or a related field.
- A Master's Degree (MBA or related) is an added advantage.
- Minimum of 8 – 10 years of relevant experience, with at least 3–5 years in a senior operations
- or business intelligence leadership role.
- Prior experience in the pharmaceutical, FMCG, or healthcare industry is highly preferred.
- Proven experience in process improvement, analytics, and strategic operations management.
Skills & Competencies:
- Strong leadership and people management skills.
- Advanced analytical and problem-solving abilities.
- Proficiency in data analysis tools, dashboards, and reporting systems (e.g., Excel, Power BI,
- SQL, or similar).
- Excellent strategic thinking and decision-making skills.
- Deep understanding of operations, supply chain, and performance management.
- High attention to detail with the ability to work under pressure.
- Strong communication and stakeholder management skills.
What We Offer
- Competitive salary: N500,000 - N700,000 / month
- Opportunity to work with a reputable pharmaceutical organization.
- Career growth and leadership development opportunities.
- Collaborative and performance-driven work environment.
- Exposure to strategic decision-making at executive level.
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