Career Opportunities at GIG Logistics Ltd

ROLE DESCRIPTION

The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

JOB DESCRIPTION

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
• Promote and cross-sell company’s products

JOB REQUIREMENTS

• Good communication and computer literacy skills
• Certificate of completion of NYSC
• Previous customer service experience is an added advantage
• Detail-oriented and strong inter-personal skills

Job Location: Abuja- Garki,  Lagos- Opebi, Ikeja, Ondo - Akure, Lekki, Agungi, Ajah, Victoria Island.

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ROLE DESCRIPTION

The Credit Control Officer role manages a company\'s funds owed by clients, from monitoring to recovery.

JOB DESCRIPTION

• Evaluate and assess the credit worthiness of new and existing clients, based on financial analysis and history.
• Monitor outstanding invoices and proactively reach out to clients for overdue payments for debt recovery.
• Maintain detailed records of client accounts, including payment history, terms, and outstanding balances.
• Prepare periodic reports on accounts receivable, overdue accounts, and potential bad debts, highlighting any trends or issues for legal actions when necessary
• Establish credit limits and terms for new clients in partnership with the finance and legal departments, periodically reviewing to adapt to changing circumstances.
• Coordinate with the sales teams to align credit policies with customer engagement strategies.
• Conduct periodic credit policy audits to ensure adherence and effectiveness.
• Work with clients to address billing inquiries, discrepancies, or disputes in a timely manner.
• Collaborate with other departments, including finance, sales, and operations, to ensure a seamless billing and collection process.
• Identify potential risks in the credit portfolio and implement strategies to mitigate them.
• Regularly review industry and economic trends that may impact clients\' payment behaviors.

JOB REQUIREMENTS

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2-4 years of experience in credit control, preferably within the logistics or supply chain industry.
• Ability to maintain a high level of professionalism and confidentiality.
• Good communication skills