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  • Posted: Dec 3, 2020
    Deadline: Dec 11, 2020
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    First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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    Team Member, eFraud & Digital Forensic Investigation

    Job Identification: 14

    Job Objective (s)

    • Forensic investigation of electronic fraud and information security breaches
    • Identification of root cause and lessons that will prevent reoccurence, thereby protecting the bank from loss and/or reputational damage
    • Provide data extraction services for other units in Internal Auidit FDepartmy

    Duties & Responsibilities

    • Act on behalf of Head, eFraud & Digital Forensic Investigations in his absence.
    • Assist in planning investigation work
    • Carry out more complex investigation of electronic fraud and IT related incidents received from Management, ICEG, ISOD, branches, departments and external parties (such as CBN, NIBSS, Law Enforcement Agents, other banks, switches, etc.) requiring in-depth technical investigation. These include:
      • Internet banking fraud
      • Mobile banking fraud
      • International card fraud
      • Local card fraud
      • Web based fraud
      • ATM and POS manipulations
      • USSD Quick Banking Fraud
      • Agent Banking Fraud
      • WhatsApp Banking
      • Third party fraud
      • All other forms of emerging IT or e-payment fraud
      • Information security breaches Etc.
    • Determine the causative factors of assigned incidents, learning points and corrective measures to prevent recurrence.
    • Supervise and provide technical support to staff members who resolve cases on CRM.
    • Ensure enquiries on cases under investigation are promptly responded to.
    • Execute shared services functions such as data extraction (from a myriad of data sources) and analysis as required by other units in Internal Audit Department.
    • Maintain a log of all customer related cases and follow up to closure, including such data that will enable informed analysis for management
    • Timely rendition of assigned regulatory and other periodic returns (CBN, NIBSS, MasterCard, VISA etc.)
    • Liaise with the stakeholders (such as IT Department, E-Business, Legal Services, Fintechs, Switches, Service Providers, NIBSS etc.) to obtain necessary evidence to facilitate prompt resolution of cases
    • Suggest control measures to mitigate fraud on electronic-related platforms
    • Assign requests from other Banks and ensure requests are treated from other banks are
    • Write draft investigations reports
    • Write investigation report for Legal Services Department to aid their court processes as it affects cases instituted in respect of electronic fraud cases
    • Identify BVNs relating to fraudulent actions and ensure watchlisting
    • Liaise with relevant stakeholders to ensure fraudulent BVNs received from NIBSS are watchlisted.
    • Carry out assigned shared services functions including data extraction and analysis
    • CRM oversight and assigning of cases on CRM and mail
    • Investigation of Legal complaints, CBN complaints, and other incidents referred by Senior Management
    • Process review and development of process flowchart of activities carried out by the unit
    • Product review before go-live.
    • Review of products and services currently deployed to identify loopholes exploited by fraudsters
    • Internal Audit data analytic project
    • Review of circulars and other policy documents
    • Technical support to SE's
    • Technical support to other Internal Audit team members
    • Maintain Security of all Information entrusted to me
    • Comply with the principles and policies in the Information Security Handbook

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    Team Lead, Wealth Management (Private Banking Group)

    Job Identification: 7

    Job Description
    The role entails taking ownership and providing leadership towards the delivery of:

    • Wealth Management services and contribution to Private Banking’s achievement of P & L ambition.
    • Provision of advice to clients and Relationship Managers to meet the clients’ desired wealth management and investment objectives and therefore increase the bank’s share of the client’s wallet.
    • Plays a key role in liaising with the RMs in discussing clients’ wealth management requirements as well as ensure flow of product knowledge.
    • Drive the uptake of wealth products in a client centric manner.
    • Support Private Banking and Retail Affluent RMs to drive knowledge of wealth products and sales.
    • Provide leadership to the Wealth Advisory team to attain growth and profitability targets.
    • Drive customer experience through quality advice strategy, products offering, RM relationships.
    • Provide independent opinion on quality of clients’ existing investment portfolio and wealth needs.
    • Determine clients’ risk appetite, investment preferences and returns expectations by partnering with RMs in client meetings.
    • Provision of relevant solutions given client’s needs/objectives.
    • Liaising with product partners (FBN Quest, Trustees and Insurance) to enhance clients’ experience.

    Qualifications

    • First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper   Credit
    • Minimum experience – 10 years’ experience in Banking/Finance

    Skill/Competencies:

    • Interpersonal skills
    • Very good Communications skills(written and oral)
    • Must be self-solution driven and proactive
    • Attention to details
    • Innovation and Creative skills
    • Analytical, problem solving and decision making Skills
    • People management
    • Relationship Management skills

    Knowledge:

    • Banking structure, policies and procedures.
    • Banking services/products
    • Treasury and investment products
    • Wealth Management products

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    Customer Value Proposition Manager (Private Banking Group)

    Job Identification:8

    Job Description

    • Work with relevant departments to maintain consistent look and feel of Private Banking lounges in Lagos, Abuja, and Port Harcourt.
    • Interface with Marketing & Corporate Communications for update and production of brochures and marketing collaterals for Private Banking clients.
    • Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
    • Manage relationships with merchant partners to enhance PB client experience.
    • Gathering of market/competitor intelligence for relevant innovations and trends both locally and offshore which influences PB customers.
    • Ensure that the Private Banking brand remains distinct and aspirational at all times.  
    • Manage platforms for collaboration with FBN UK and other partners.
    • Maintain oversight of the Private Banking website by liaising with administrators.
    • Manage the Private Banking concierge services upon launch and manage relationships with lifestyle merchant partners.
    • To liaise with Private Bankers, customers and other stakeholders to identify new trend and value propositions.
    • Identify opportunities for new or improvements of existing products and services through deep understanding of customers’ needs and feedback on current services offered

    Qualifications

    • Minimum experience – 5- 7 years’ experience in Banking/Finance and Portfolio management
    • First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper  Credit.

    Knowledge:

    • Solid understanding of the Client Value Proposition and experience

    Skill/Competencies:

    • Strong analytical skill
    • A specialist in user driven innovation who can translate customer needs and insights into feature sets
    • An experienced concept development and co-creation facilitator
    • In-depth knowledge of high end lifestyle and luxury products/services for HNIs/UHNIs

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    Wealth Management Specialist (Private Banking Group)

    Job Identification: 6

    Job Description

    • Advice clients and Relationship Managers to meet the clients’ desired wealth management and investment objectives and therefore increase the bank’s share of the client’s wallet.
    • Plays a key role in liaising with the RMs in discussing clients’ wealth management requirements as well as ensure flow of product knowledge.
    • Drive the uptake of wealth products in a client-centric manner.
    • Support Private Banking and Retail Affluent RMs to drive knowledge of wealth products and sales.
    • Drive customer experience through quality advice strategy, products offering, RM relationships.
    • Work with the Team lead, to provide independent opinion on quality of clients’ existing investment portfolio and wealth needs.
    • Determine clients’ risk appetite, investment preferences and returns expectations by partnering with RMs in client meetings.
    • Provision of relevant solutions given client’s needs/objectives.
    • Liaising with product partners (FBN Quest, Trustees and Insurance) to enhance clients’ experience.

    Qualifications

    • First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper   Credit
    • 4-6 years’ experience in Banking/Finance

    Knowledge:

    • Banking structure, policies and procedures.
    • Banking services/products
    • Treasury and investment product
    • Wealth Management products

    go to method of application »

    Team Member, Business Process Improvement

    Job Identification:13

    Job Objective (s)

    • Provide assurance that appropriate controls are in place over business process applications of FirstBank
    • Ensure exceptions from audit reviews are fixed to improve the processes and systems

    Duties & Responsibilities

    • Acts in the absence of the Senior Team Lead, Business Process Improvement
    • Participates in the evaluation of Business Process Improvement-related risks analysis.
    • Participates in annual audit planning for Business Process Improvement
    • Participates in managing all exceptions arising from:
      • Digital business audits
      • E-Fraud & Information Security investigations,
      • Risk assessment carried out from time to time,  
      • External Auditors (CBN, PWC, PKF & NDIC) related to Digital Business audit to ensure they are fixed to improve the processes and operations
    • Participates in the periodic audit of business process applications
    • Participates in projects and project assurance reviews
    • Participates in review of Change Management Framework reviews
    • Maintains the Security of all Information entrusted to the staff
    • Carry out other tasks that may be assigned from time to time
    • Maintains the Security of all Information entrusted to the staff

    go to method of application »

    Team Lead, Business Process Improvement

    Job Identification:12

    Job Objective(s)

    • Drive the assurance review of Business application in the bank
    • Ensure audit exception are fixed within due dates
    • Manage team members to bring out their best and achieve positive results

    Duties & Responsibilities

    • Acts in the absence of the Head, Digital Business Audit
    • Plan, coordinate and oversee the evaluation of Business Process Improvement related audits/reviews
    • Manage and report to appropriate stakeholders the status of all exceptions arising from:
      • Digital business audits
      • E-Fraud & Information Security investigations,
      • Risk assessment carried out from time to time,  
      • External Auditors (CBN, PWC, PKF & NDIC) related to Digital Business audit to ensure they are fixed to improve the processes and operations
    • Provides leadership to Business Process Improvement audit teams in the various audit engagements to ensure the audits are performed in line with Internal Audit Methodology and relevant professional standards
    • Provides first level assurance review of team outputs and ensures knowledge sharing and on the job coaching of team members
    • Coordinate the review of Change Management Framework
    • Coordinate execution of exception management process to ensure audit issues are fixed within due dates and appropriate stakeholders communicated of outcomes
    • Ensure periodic (Monthly, Quarterly, etc) draft management reports are produced
    • Establish and maintain good relationships with all stakeholders (Executive Management, key internal partners and external stakeholders)
    • Write draft reports – special investigations, Audits and Exceptions
    • Carry out any other task that may be assigned by the Head, Digital Business Audit
    • Prepare periodic Digital business risk management practices reports for advising MD/CEO, MANCO and BARAC on Business Improvement issues.
    • Maintains the Security of all Information entrusted to the staff

    go to method of application »

    Head of Hub (Private Banking Group)

    Job Identification: 4

    Job Description

    • Supervise activities of front office, middle office and back office staff to ensure timely and efficient service delivery to Private Banking clients.
    • Oversee and ensure the flow of client’s transactions and investments portfolio is in accordance with client’s mandate.
    • Promote the education of clients in the wealth management space, providing personal financial advisory services that enhance the investment decisions.
    • Review client profiles to ensure investments are in accordance with mandates, risk profiles and risk appetites.
    • Promote the sales and services culture through coaching, guidance and staff motivation.
    • Actively participate in the development of budgets and target as they relate the Private Banking business and ensure achievement of monthly and annual targets.
    • Authorize capital and current expenditure for the Hub as approved by the GH.
    • Ensure Hub operating cost is within approved budget
    • Ensure zero tolerance for inactive/dormant accounts
    • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

    Requirements
    Education:

    • Minimum 2:2 undergraduate degree;
    • Preference for postgraduate business or related degree or other professional qualification (though not mandatory);
    • Training in Portfolio Management and Asset Allocation
    • Training in Customer Profiling and Risk Assessments

    Experience:

    • Minimum 10 years working experience in banking or a related industry
    • Previous experience in Asset & Wealth Management or Investment Banking is an advantage

    Method of Application

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