Career Opportunities at Cecure Intelligence Limited

Role Overview

We are seeking a Partnership Marketing Manager to lead and grow strategic OEM and ISV relationships while being responsible for the end-to-end execution of market-access and demand events designed to connect the organisation with key enterprise decision-makers. This role is central to expanding our partner portfolio, driving tier and specialty growth, and executing joint Go-to-Market (GTM) initiatives that generate measurable, partnership-led revenue. Furthermore, this role is critical in supporting the business\\\'s pipeline creation goals through effective event management and digital amplification. You will ensure our partnerships remain aligned with business strategy, compliant with standards, and responsive to market needs.

Key Responsibilities

• Lead the full partner lifecycle, from onboarding to retention and tier growth.
• Own joint GTM planning, including MDF utilization and co-branded campaigns.
• Execute a variety of events, including executive breakfasts and sector-focused gatherings.
• Manage all event logistics, coordinating with internal teams and external vendors.
• Leverage digital channels, including LinkedIn, email, and partner platforms, to amplify events
• Coordinate and manage external engagements, including association memberships, sponsorships, and partner/influencer-led events
• Assist in OEM co-marketing efforts by producing necessary digital assets and campaigns
• Deliver accurate reporting on partnership performance and program compliance.
• Manage quarterly partner business reviews and track performance against targets.

Skills and Experience Required

• 2–4 years of experience managing communications.
• Demonstrated experience in event planning, execution, and logistics management, preferably within a B2B or enterprise marketing environment
• Strong relationship-building skills across executive and operational levels.
• Proven success driving revenue through joint GTM initiatives.
• Proficiency in designing and executing digital event journeys and using digital platforms for content amplification.
• Strong skills in tracking, analysing, and reporting on event performance, including lead generation and ROI
• Experience working within structured compliance or ISO-aligned environments.

Education

• A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred
• Master’s degree or relevant professional certifications are an advantage.

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Role Summary 

The Business Support Engineer (BSE) II serves as a critical escalation point and quality guardian within CIL’s support ecosystem. Operating across diverse arms—including Cloud Platform Operations (CPO), Security Operations (SOC/CSO), and Application Support—this role balances active Service Delivery with strategic Service Design and Assurance. Beyond resolving complex Level 2 technical incidents, the Business Support Engineer II is responsible for maintaining Service Handbooks (Runbooks), driving Service Improvement Plans (SIP), and actively contributing to the CIL Academy through the mentoring of interns and junior staff.

Key Responsibilities

Service Delivery & Incident Management (Level 2)

• Incident Resolution: Handle complex technical escalations from Level 1 support regarding cloud infrastructure, application errors, or security alerts (MDR/SOC).
• Root Cause Analysis: Perform deep-dive troubleshooting to identify the root cause of recurring incidents, ensuring permanent fixes rather than temporary workarounds.
• Specialized Support: Provide targeted support for specific operational arms, such as executing vulnerability scans (CSO), managing firewall rules, or debugging application logs.

Service Design, Assurance & Documentation

• Service Design: Collaborate with the Technical Presales and Engineering teams to assist in designing support models for new client deployments.
• Service Assurance: Monitor service performance against defined SLAs/OLAs, conducting regular health checks to ensure high availability and reliability.
• Service Handbooks (Runbooks): Create, update, and maintain detailed Service Handbooks and Standard Operating Procedures (SOPs) to ensure knowledge is captured and processes are repeatable.

Continuous Improvement (SIP)

• Service Improvement Plans (SIP): Proactively identify bottlenecks or inefficiencies in support workflows and propose actionable improvement plans.
• Automation: Work with the engineering team to automate repetitive maintenance tasks, reducing manual effort and human error.

CIL Academy & Mentorship

• Mentoring: Act as a technical mentor for Business Support I engineers and the learners in the Academy, guiding them through complex problem-solving and best practices.
• Internship Coordination: Supervise CIL Academy interns within the support unit, assigning practical tasks, reviewing their output, and facilitating their transition into professional workflows.

Key Performance Indicators (KPIs)

• Resolution Efficiency: Average Time to Resolve (MTTR) for Level 2 escalations.
• Service Reliability: Adherence to Service Assurance metrics (e.g., uptime, backup success rates) for assigned accounts.
• Documentation Quality: Frequency and accuracy of updates to Service Handbooks and Runbooks.
• Mentorship Impact: Progress and performance ratings of assigned interns and mentees.

SIP Execution: Successful implementation of at least one Service Improvement initiative per quarter.

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We are seeking a Partnership Associate who will be responsible for providing hands-on support for tactical execution, focusing on accurate data management (GTM, usage, tracking) and logistical coordination. The candidate will also be responsible for strict documentation, administrative support for partner onboarding and engagement, and ensuring internal team alignment. The core objective is to drive operational efficiency across the entire partnership lifecycle.

Key Responsibilities

• Assist in the collection of GTM data, partner certifications, sandbox usage, and track daily MDF usage and campaign execution timelines.
• Coordinate meeting scheduling, documentation, minutes, and follow-ups.
• Provide administrative support for sandbox-related approvals and access, and for partner-led engagements.
• Prepare partnership documentation, summaries, reports, and dashboards. Maintain CRM/partnership management systems with accurate data.
• Support onboarding and partnership growth activities, and update the partner overview.
• Ensure internal team alignment by sending partner briefs, program alerts, and opportunity insights.
• Track updates on partner portals, certifications, training schedules, and incentive calendars.

Skills and Experience Required

• 1-3 years of proven experience in customer relationship management, partnership management, or a similar high-growth environment. 
• Proven experience in an administrative, coordination, or support role, preferably within a B2B, sales, or partnership-focused environment.
• Experience or strong familiarity with partnership management processes, GTM (Go-to-Market) activities, and partner ecosystems is highly desirable.
• Demonstrated experience in maintaining and utilizing Customer Relationship Management (CRM) or partnership management systems.
• Excellent written communication for preparing reports, summaries, and meeting minutes. 

Education

• A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred (or equivalent practical experience).