Jobs at Voltaire Lifestyle Services Limited

Job Summary

• The Brand and Communications Coordinator leads GAIA AFRICA’s communications strategy, overseeing branding, media relations, digital content, event promotion, and social media.
• This role requires a dynamic communicator with strong strategic thinking, execution ability, and an understanding of premium women-focused networks.

Key Responsibilities

• Develop and execute annual communications and social media strategies aligned with GAIA AFRICA’s brand vision.
• Oversee all social media platforms, ensuring consistency and high engagement.
• Create content and approve messaging for newsletters, websites, press releases, and executive communication.
• Collaborate with internal teams for event promotions, PR campaigns, and membership marketing.
• Manage third-party agencies and vendors (e.g. PR firms, designers, digital marketers).
• Monitor media coverage, digital traffic, and brand visibility metrics.
• Build media and influencer relationships for brand amplification.

Key Performance Indicators (KPIs)

• Social Media Growth: 15–20% quarterly increase in engagement and follower count.
• Press Coverage: Secure 5–10 high-quality media placements per quarter.
• Website Traffic: 20% YoY increase in organic traffic from content and campaigns.
• Event Visibility: Achieve 90% satisfaction from post-event communication feedback.
• Brand Consistency: Ensure 100% alignment in tone and visual identity across platforms.

Objectives and Key Results (OKRs)

• Objective 1: Increase GAIA AFRICA’s brand visibility nationally and regionally.
  • KR1: Launch 3 integrated campaigns per quarter.
  • KR2: Grow media partnerships by 30% by Q4.
• Objective 2: Drive member engagement through content and storytelling.
  • KR1: Publish 2 monthly newsletters with 40%+ open rates.
  • KR2: Maintain blog publishing cadence of 2 posts/month.

Educational Requirements & Experience

• Bachelor's Degree in Communications, Public Relations, Marketing, or related fields
• 5 – 7 years of relevant experience, ideally in a luxury, lifestyle, or membership-based organisation
• Experience in high-level media outreach and executive communication
• Fluency in English (oral and written).

Skills & Competencies:

• Strategic communication and brand management
• Leadership and team coordination
• Project management and deadline control
• High-level writing, proofreading, and editorial judgment
• Crisis communication and media training
• SEO and content marketing
• Knowledge of social and digital trends
• Proficiency in MS Office, Canva, Google Workspace, and social media tools.

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Job Summary

• Digital Marketing & social media Officer is responsible for maintaining Gaby Lagos’s brand online presence and sales by working on various marketing campaigns in line with the strategy.
• Duties include conducting wide research, strategizing with the team, creating content for successful campaigns, managing Gaby Lagos's social media accounts, contributing to the development of social media strategies and policies, taking the lead in its implementation; developing and implementing social media guidelines, systems, procedures and tools; and provides expert reporting, analytics, and advice to increase visibility, awareness, understanding, and support for Gaby Lagos’s vision, corporate objectives, events, other activities, and programs.

Responsibilities

• Build and execute social media strategy through comprehensive research, platform determination, benchmarking, messaging, and audience identification and data gathering.
• Generate, edit, publish, and share daily content (original text, images, video, or HTML) that build meaningful connections and engagement that encourages and results in the audience taking action.
• Set up and/or optimize Gaby Lagos’s social media pages within each platform to increase the visibility of company’s social content.
• Moderate all user-generated content in line with the moderation policy.
• Create editorials, Monthly content calendars in advance as well as syndication schedules
• Continuously improve by capturing and analysing the appropriate social data/metrics, insights, and best practices, and then acting on the information.
• Collaborate with F& B Coordinator, Exec Chef and GM to manage reputation, identify key players, and coordinate actions.

Education, Skills & Experience

• BA (Hons) or BSc (Hons) in Communications, Marketing, Business, New Media, Public Relations or related fields
• 3 - 5 years proven work experience in social media management and as a Digital Marketer
• Excellent writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Adequate knowledge of web analytics, Google analytics web, CRO, PPC and SEO.
• Knowledge of online marketing and good understanding of major marketing channel
• Positive attitude, detail, and customer oriented with good multitasking and organisational ability
• Excellent people skills, business acumen and exemplary work ethics
• Aptitude in decision-making and solution-driven.

Reporting & Deliverables:

• Monthly Content Calendar.
• Monthly review of Average Engagement Rate from all social media pages and Website.
• Monthly Conversion rates for website clicks, events registration etc
• Monthly reports on Cost per Click on Ads and sponsored posts.
• Monthly Bounce Rate
• Monthly Follower Count and Growth.

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Purpose of Role

• The Housekeeping Staff is responsible for overseeing the housekeeping department and ensuring the cleanliness, orderliness, and appearance of the entire facility.
• This role includes managing daily operations, coordinating staff schedules, and maintaining high standards of guest satisfaction.
• The post-holder will work closely with other departments to ensure seamless operations and guest experiences.

Job Summary

• Oversees the work activities of cleaning personnel to ensure clean, orderly and attractive function rooms, offices and Clubhouse environment.
• The post-holder is responsible for assigning duties, inspecting work and investigating complaints regarding housekeeping service and equipment to ensure corrective and appropriate actions are taken.
• The ability to demonstrate effective and co-operative teamwork with all colleagues at all levels.

Key Responsibilities

• Assigns janitorial staff their duties and inspects work to be certain they conform to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.
• Coordinates work activities in the department.
• Coordinates all laundry-related activities.
• Inspects dry-cleaning and press work to ensure optimum quality of work; prompt pick-up/on-time delivery of laundered items.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Maintains stock inventories to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operations
• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to the line manager for further action.
• Issues supplies and cleaning equipment to the janitorial staff.
• Guides and directs the whole team to ensure consistency of brand and a high level of performance and service delivery.
• Collaborate with all departments to ensure smooth operations.
• Assist in the development and implementation of operational policies and procedures.
• Ensure all offices, function rooms, public areas, and back-of-house areas are cleaned and maintained to high standards.
• Coordinate with the maintenance team to address any repairs or maintenance issues promptly.
• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.
• Conduct regular training sessions on safety protocols and proper use of cleaning equipment and chemicals.
• Address any safety hazards or issues immediately to prevent accidents and injuries.
• Maintain accurate records of housekeeping activities, including Clubhouse status, cleaning schedules, and maintenance reports.
• Prepare and submit weekly reports.

Qualifications, Experience, Skills & Competencies

• First degree in Hotel/Hospitality Management or a related discipline and professional certification relevant to the role.
• Minimum of four (4) years of housekeeping management experience.
• Strong leadership and team management skills.
• Excellent organisational, analytical and time-management abilities.
• Exceptional attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Excellent active listening skills.
• Ability to stand, walk, and move around for extended periods.
• Willingness to work flexible hours and during events or public holidays.
• Proficiency in the use of housekeeping management software and Microsoft Office Suite.

Key Performance Indicators / OKRs:

• General overall cleanliness of the Clubhouse premises.
• Accuracy and completeness of work schedules.
• Number of complaints regarding housekeeping service
• Compliance with Health, Safety and Environmental policies.
• Minimize the number of incidents/issues during assigned duties.

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Job Purpose

• The Waitstaff is responsible for delivering exceptional dining service, ensuring guests in the restaurant, private clubhouse, and event function rooms enjoy a positive and memorable experience.
• This role requires a keen understanding of menu items, attention to detail in service, and a commitment to upholding the hospitality standards of the company.

Key Responsibilities
Guest Service Excellence

• Greet guests warmly, present menus, and provide information on daily specials, dietary options, and beverage pairings.
• Take and relay accurate food and beverage orders to the kitchen and bar.
• Serve food and beverages promptly and courteously, ensuring all guest requests are met in a timely
• manner.

Order Accuracy and Timeliness:

• Check orders before delivering them to guests to ensure accuracy in terms of items, presentation, and temperature.
• Coordinate with kitchen and bar staff to expedite orders during peak times and events.

Event and Private Clubhouse Service:

• Assist in setting up and managing food and beverage service during events, ensuring smooth operations and prompt response to guest needs.
• Maintain a high level of attentiveness and service in the private business clubhouse, catering to members’ preferences and special requests.

Table and Area Maintenance:

• Ensure tables, seating areas, and service stations are clean, organized, and stocked with necessary supplies.
• Clear and reset tables promptly for a smooth dining flow and efficient table turnover.

Team Support and Communication:

• Communicate effectively with kitchen staff, head waiters, and management to ensure smooth service.
• Support colleagues by assisting with other duties during peak times, ensuring team collaboration and operational efficiency.

Compliance with Health and Safety Standards

• Follow food safety and hygiene standards, ensuring all food handling and service practices meet regulatory requirements.
• Adhere to company policies on guest interactions, presentation, and personal conduct.

Key Performance Indicators (KPIs)

• Order Accuracy Rate: Percentage of orders delivered without errors.
• Guest Satisfaction Score: Average guest feedback score on service experience.
• Table Turnover Time: Average time taken to clear and reset tables after guests leave.
• Response Time to Guest Requests: Average time taken to respond to guest requests or inquiries.
• Adherence to Hygiene and Safety Standards: Percentage compliance with health and safety protocols during audits.

Objectives and Key Results (OKRs)
Objective: Deliver Exceptional Guest Service:

• Key Result 1: Achieve a guest satisfaction rating of 90%+ across all dining areas.
• Key Result 2: Maintain an order accuracy rate of 98%+.
• Key Result 3: Reduce average response time to guest requests to under 2 minutes.

Objective: Improve Efficiency in Service and Table Turnover:

• Key Result 1: Decrease table turnover time by 10% over the next quarter.
• Key Result 2: Participate in monthly service training sessions with 100% attendance.
• Key Result 3: Ensure a 95% compliance rate with hygiene and safety audits.

Requirements

• Interested candidates should possess relevant qualifications with 2 - 5 years experience

Required Competencies:

• Communication Skills: Ability to engage professionally and warmly with guests, relay orders accurately, and coordinate effectively with team members.
• Attention to Detail: Ensures accuracy in order-taking and service delivery.
• Customer Service Orientation: A strong commitment to creating a welcoming and enjoyable guest experience.
• Time Management: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of Food & Beverage Service: Familiarity with menu items, dietary options, and serving standards.
• Teamwork: Ability to work well within a team, supporting colleagues and contributing to a positive work environment.

Performance Indicators:

• Guest Feedback and Repeat Business:High frequency of positive guest feedback and requests for the same server by returning guests.
• Service Efficiency:Ability to handle peak times effectively without compromising service quality or guest satisfaction.
• Order and Service Accuracy:Low error rate in order-taking and delivery, with a high level of attention to guest preferences and requests.
• Team Collaboration:Positive feedback from colleagues and supervisors on teamwork, flexibility, and support during service.
• Compliance with Safety and Hygiene:Demonstrated adherence to health and safety standards, maintaining a clean and safe dining environment for guests.

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Job Description

• To fix all electrical issues.
• Opening the clubhouse doors and the locking of the clubhouse doors after close of the business each day.
• Any maintenance activity or issues should be reported immediately to the Ops supervisor.
• Constant diesel and generator reports.
• Replacement of bulbs
• Attend to basic plumbing issues.
• Wash the ac vents.
• Participate actively in any event setup.
• Monitor the generator and report any issues pertaining the generator.
• Monitor the sewage treatment plant and report issues.
• Must get acquainted with the water treatment plant basic backwashing and to carry out backwashing if need be.
• To oversee vendors and artisans working in the clubhouse and report back to the Ops supervisor.
• Ensure that the electric panels, sockets, and switches are kept clean.
• To switch on or off the clubhouse lightings and air conditioners at the appropriate time.
• To load water on the Mgt office water dispenser.

Job Requirements

• Candidates should possess an OND qualifications with 3 - 5 years relevant work experience
• Must Have Trade Test 1, 2 and 3.