E-Commerce Manager at Westgate Group

Job Summary

The E-Commerce Executive is responsible for leading and managing Westgate Technologies’ online sales channels across all digital platforms. This role overseas the company’s e-commerce strategy, online store operations, digital merchandising, customer experience, analytics and revenue growth initiatives. The ideal candidate will have strong experience in managing e-commerce platforms, digital marketing, analytics and online sales strategies – particularly within the ICT hardware, gadgets, consumer electronics, or retail technology space. 

Key Responsibilities 

• Oversee daily operations of Westgate’s online store (website, marketplaces, and digital platforms 
• Develop and execute e-commerce sales strategies to meet monthly, quarterly and annual revenue targets 
• Ensure product listings, pricing, inventory and promotions are up to date 
• Implement upselling, cross-selling, bundling and promotional strategies to improve conversion rates
• Manage online budgets, ROI and revenue projections
• Coordinate with IT and graphics teams to maintain website speed, UX/UI quality and overall platform functionality 
• Troubleshoot technical issues and escalate promptly to technical teams or vendors
• Create and optimize product descriptions, images videos and technical specifications
• Ensure accurate categorization, SEO optimization and brand consistency 
• Work with marketing team to design e-commerce banners, landing pages and sales campaigns 
• Oversee the end-to-end online customer journey 
• Collaborate with logistics and warehouse teams to ensure timely and accurate order fulfillment 
• Resolve escalated customer complaints, refunds and service issues 
• Implement customer satisfaction metrics such as NPS, feedback loops and chat support enhancements
• Track e-commerce KPIs: conversion rate, AOV, traffic, CAC, abandonment rate, repeat customers etc. 
• Prepare weekly performance reports for executive management

Please note that your employment is subject to a periodic performance contract with clearly defined Key Result Areas and Key Performance Indicators. 

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, Computer Science or related fields
• 3-5+ years experience in E-Commerce Management, preferably in ICT, tech retail, gadgets, consumer electronics or fast-paced retail
• Strong understanding of digital commerce platforms
• Solid experience with digital marketing tools (Google Analytics, Facebook Business Suite, Shopify/Shopify Plus, WooCommerce and other SEO tools)
• Advanced Excel/Google Sheets skills – ability to analyze data and make data-driven decisions
• Excellent communication, leadership and project management skills 
• Strong problem solving capability and ability to work in a fast-paced environment 

Key Competencies

• E-Commerce Strategy & Execution
• Digital Merchandising 
• Data & Analytics 
• SEO & SEM Knowledge 
• Customer Experience Management 
• Budget Management 
• Product & Inventory Management 
• Project Management 
• Vendor & Marketplace Management

Compensation

• Competitive Salary (based on experience)
• Performance Bonus
• Training and Professional Development Opportunities

Equal Opportunity Employer: All qualified candidates are encouraged to apply regardless of gender, background or disability