Housekeeping Staff at Voltaire Lifestyle Services Limited

Purpose of Role

• The Housekeeping Staff is responsible for overseeing the housekeeping department and ensuring the cleanliness, orderliness, and appearance of the entire facility.
• This role includes managing daily operations, coordinating staff schedules, and maintaining high standards of guest satisfaction.
• The post-holder will work closely with other departments to ensure seamless operations and guest experiences.

Job Summary

• Oversees the work activities of cleaning personnel to ensure clean, orderly and attractive function rooms, offices and Clubhouse environment.
• The post-holder is responsible for assigning duties, inspecting work and investigating complaints regarding housekeeping service and equipment to ensure corrective and appropriate actions are taken.
• The ability to demonstrate effective and co-operative teamwork with all colleagues at all levels.

Key Responsibilities

• Assigns janitorial staff their duties and inspects work to be certain they conform to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.
• Coordinates work activities in the department.
• Coordinates all laundry-related activities.
• Inspects dry-cleaning and press work to ensure optimum quality of work; prompt pick-up/on-time delivery of laundered items.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Maintains stock inventories to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operations
• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to the line manager for further action.
• Issues supplies and cleaning equipment to the janitorial staff.
• Guides and directs the whole team to ensure consistency of brand and a high level of performance and service delivery.
• Collaborate with all departments to ensure smooth operations.
• Assist in the development and implementation of operational policies and procedures.
• Ensure all offices, function rooms, public areas, and back-of-house areas are cleaned and maintained to high standards.
• Coordinate with the maintenance team to address any repairs or maintenance issues promptly.
• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.
• Conduct regular training sessions on safety protocols and proper use of cleaning equipment and chemicals.
• Address any safety hazards or issues immediately to prevent accidents and injuries.
• Maintain accurate records of housekeeping activities, including Clubhouse status, cleaning schedules, and maintenance reports.
• Prepare and submit weekly reports.

Qualifications, Experience, Skills & Competencies

• First degree in Hotel/Hospitality Management or a related discipline and professional certification relevant to the role.
• Minimum of four (4) years of housekeeping management experience.
• Strong leadership and team management skills.
• Excellent organisational, analytical and time-management abilities.
• Exceptional attention to detail and commitment to quality.
• Effective communication and interpersonal skills.
• Excellent active listening skills.
• Ability to stand, walk, and move around for extended periods.
• Willingness to work flexible hours and during events or public holidays.
• Proficiency in the use of housekeeping management software and Microsoft Office Suite.

Key Performance Indicators / OKRs:

• General overall cleanliness of the Clubhouse premises.
• Accuracy and completeness of work schedules.
• Number of complaints regarding housekeeping service
• Compliance with Health, Safety and Environmental policies.
• Minimize the number of incidents/issues during assigned duties.