ATM & Card Support Officer at DET Consulting Limited

Job Overview

• The ATM & Card Support Officer will provide technical support and ensure the smooth operation of ATM and card payment systems.
• The officer will monitor, troubleshoot, and maintain ATM and card networks, support internal teams, and ensure compliance with banking regulations.
• The role requires a combination of technical expertise, problem-solving skills, and attention to detail to maintain high availability, security, and reliability of all card and ATM services.

Key Responsibilities

• Provide technical support for ATM, POS, and card systems
• Monitor system performance and respond promptly to alerts or issues
• Troubleshoot and resolve technical problems efficiently
• Perform preventive maintenance and system health checks
• Coordinate with vendors and internal IT teams for system upgrades and maintenance
• Support deployment of new ATM machines and card services
• Maintain accurate records of incidents, resolutions, and service tickets
• Ensure compliance with banking regulations and internal operational guidelines
• Support audits, security checks, and regulatory inspections
• Provide guidance and training to junior staff and colleagues on ATM and card systems
• Collaborate with IT, operations, finance, and customer service teams to optimize service delivery

Qualifications

• Bachelor’s degree in computer science, Information Technology, Electronics, or a related field with 5-7 years experience
• Relevant certifications in ATM, card processing, or banking technology are an advantage

Required Skills & Competencies:

• Strong problem-solving and analytical skills
• Excellent documentation and reporting abilities
• Effective communication and stakeholder management skills
• Ability to work independently and in a team environment
• High level of attention to detail and professional integrity

Technical Competencies:

• Hands-on experience with Postilion FEP
• Understanding of ATM and POS network protocols
• Knowledge of card authorization, settlement, and reconciliation processes
• IT troubleshooting, system monitoring, and network support skills
• Ability to analyze system logs and identify root causes of technical issues