Guangzhou Automobile Group Co., Ltd (GAC MOTOR) is a Chinese automobile maker headquartered in Guangzhou in China. GAC MOTOR represents insisting on pursuing scientific development, enhancing the core competition, and achieving the sustainable development.
Since its establishment, the Trumpchi has been technologically on par with other global brands and d...
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Job Summary:
- The Aftersales Customer Service Representative is responsible for providing exceptional customer support post-purchase, ensuring customer satisfaction, and maintaining long-term relationships. This role involves handling customer inquiries, coordinating service requests, resolving complaints, and ensuring a seamless aftersales experience. The ideal candidate should possess strong communication skills, a customer-centric attitude, and a thorough understanding of automobile aftersales processes.
Key Responsibilities:
Customer Support & Service Coordination
- Serve as the primary contact for customers seeking aftersales support, including vehicle servicing, repairs, and maintenance.
- Handle customer inquiries, complaints, and service requests promptly and professionally.
- Schedule service appointments and ensure timely follow-up on all customer requests.
- Coordinate with the workshop, parts department, and service advisors to deliver efficient aftersales services.
- Inform customers about service timelines, costs, and any additional work required.
Customer Relationship Management
- Maintain accurate records of customer interactions, service history, and feedback.
- Build and maintain strong relationships with customers to enhance loyalty and repeat business.
- Conduct follow-up calls post-service to ensure customer satisfaction and address any unresolved issues.
- Assist in implementing customer retention programs and loyalty initiatives.
Documentation & Reporting
- Ensure accurate documentation of service requests, invoices, and customer records.
- Prepare and submit regular reports on customer feedback, service quality, and complaint resolution.
- Ensure compliance with company policies and industry standards in handling customer data.
Quality Assurance & Process Improvement
- Monitor the quality of aftersales services and identify areas for improvement.
- Collaborate with the aftersales team to enhance service delivery and customer experience.
- Provide insights and suggestions to improve customer service processes.
Requirements
- Bachelor’s degree or diploma in Business Administration, or a related field.
- 2+ years of experience in customer service, preferably within the automobile industry’s aftersales department.
- Strong communication and interpersonal skills with a customer-first mindset.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and work under pressure.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer management systems.
- Knowledge of automobile aftersales processes, including servicing and parts management.
- Ability to maintain professionalism and confidentiality while handling sensitive information.
Benefits
- Competitive Salary
- 13th Month Allowance
- Leave Allowance
- Monthly Performance Bonus
- Retirement Savings
- Robust Medical Coverage
- Daily Lunch
- Employee Car Ownership Scheme
- Learning & Development Budget
- Group Life Insurance
- Paid Time Off
- Opportunity to work in a fast-paced and dynamic environment
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Job Summary:
- The Human Resources Officer is responsible for supporting all HR functions, including recruitment, employee relations, performance management, training, and compliance. This role ensures the smooth execution of HR policies and processes while fostering a positive work environment. The ideal candidate should possess strong organizational skills, excellent communication abilities, and a thorough understanding of HR best practices within a fast-paced, customer-oriented industry.
Key Responsibilities:
Recruitment & Onboarding
- Assist in the recruitment process, including job postings, sourcing candidates, screening applications, and coordinating interviews.
- Manage onboarding processes to ensure a smooth transition for new hires, including documentation, orientation, and training schedules.
- Maintain accurate and up-to-date employee records and HR databases.
Employee Relations & Engagement
- Serve as a point of contact for employee inquiries and provide guidance on HR policies and procedures.
- Support the implementation of employee engagement initiatives, including recognition programs and team-building activities.
- Address employee concerns and escalate issues to senior HR personnel when necessary.
Performance Management
- Assist in coordinating performance appraisal cycles, tracking performance reviews, and ensuring compliance with deadlines.
- Provide support in identifying training needs and coordinating learning and development programs.
Compliance & Documentation
- Ensure HR processes comply with labor laws and company policies.
- Prepare and maintain accurate records for audits, including employment contracts, disciplinary actions, and leave management.
- Manage employee leave requests and ensure compliance with company policies.
Administrative Support
- Assist in drafting HR-related correspondence such as employment letters and policy updates.
- Maintain confidentiality in handling sensitive HR information.
- Prepare HR reports and provide administrative support for HR projects and initiatives.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 3+ years of experience in an HR generalist role, preferably within the automobile or manufacturing industry.
- Strong understanding of HR processes, labor laws, and industry regulations.
- Excellent organizational and multitasking abilities.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HR software.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills with the ability to work effectively across teams.
Benefits
- Competitive Salary
- 13th Month Allowance
- Leave Allowance
- Monthly Performance Bonus
- Retirement Savings
- Robust Medical Coverage
- Daily Lunch
- Employee Car Ownership Scheme
- Learning & Development Budget
- Group Life Insurance
- Paid Time Off
- Opportunity to work in a fast-paced and dynamic environment
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Job Summary:
- The Sales Admin is responsible for providing administrative support to the automobile sales team, ensuring the smooth execution of sales processes, maintaining accurate records, and facilitating communication between departments.
- This role involves handling documentation, coordinating customer transactions, and assisting in the preparation of sales reports.
- The ideal candidate should possess strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
Administrative Support
- Assist the sales team with day-to-day administrative tasks and operational activities.
- Prepare, manage, and maintain sales documentation, including invoices, contracts, and delivery notes.
- Ensure proper filing and record-keeping of all customer and sales-related documents.
- Coordinate the scheduling of customer appointments, test drives, and vehicle deliveries.
Sales Coordination
- Liaise between the sales team, logistics, and finance departments to ensure smooth order processing.
- Ensure accurate data entry of sales information into internal systems and databases.
- Track and monitor vehicle inventory levels, sales orders, and delivery timelines.
- Process and follow up on customer orders, ensuring timely completion and customer satisfaction.
Customer Service Support
- Respond to customer inquiries, provide product information, and support the post-sale process.
- Manage customer records and ensure all customer information is accurate and up-to-date.
- Address and resolve basic customer concerns, escalating more complex issues when necessary.
Compliance & Process Management
- Ensure all sales processes comply with company policies and regulatory guidelines.
- Verify the accuracy of sales documentation and ensure proper authorization is obtained.
- Maintain confidentiality of sensitive customer and business information.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in sales administration, preferably in the automobile industry.
- Strong organizational and multitasking skills with attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent communication and interpersonal skills.
- Knowledge of automobile sales processes, vehicle financing, and industry trends is a plus.
- Ability to work efficiently in a fast-paced, target-driven environment.
Benefits
- Competitive Salary
- 13th Month Allowance
- Leave Allowance
- Monthly Performance Bonus
- Retirement Savings
- Robust Medical Coverage
- Daily Lunch
- Employee Car Ownership Scheme
- Learning & Development Budget
- Group Life Insurance
- Paid Time Off
- Opportunity to work in a fast-paced and dynamic environment
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Job Summary:
- The Admin/Facility Executive is responsible for managing the day-to-day administrative and facility operations, ensuring a well-maintained, safe, and efficient work environment.
- This role involves coordinating office logistics, supervising facility maintenance, managing vendor relationships, and supporting operational activities.
- The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Administrative Operations
- Oversee daily administrative tasks, including office supplies management and equipment maintenance.
- Ensure the smooth functioning of office facilities, including utilities, security, and cleanliness.
- Coordinate with external vendors for office repairs, maintenance, and service agreements.
- Manage office inventory and ensure timely procurement of supplies.
- Support document control, record-keeping, and filing systems in compliance with company policies.
Facility Management
- Ensure regular inspections and maintenance of the facility to meet health and safety standards.
- Coordinate and monitor repairs, cleaning, and overall facility upkeep.
- Manage access control systems, including staff ID issuance and visitor logs.
- Ensure compliance with building regulations and company standards for facility management.
Vendor & Stakeholder Coordination
- Liaise with external vendors, contractors, and service providers for facility-related needs.
- Negotiate contracts and ensure cost-effective procurement of services and materials.
- Monitor and evaluate vendor performance to maintain quality standards.
Operational Support
- Assist in organizing company events, meetings, and other administrative projects.
- Support the onboarding process by setting up workspaces for new employees.
- Address and resolve administrative or facility-related issues promptly.
Reporting & Compliance
- Maintain records of facility maintenance schedules, expenditures, and service contracts.
- Prepare periodic reports on administrative activities and facility operations.
- Ensure compliance with legal, health, and safety regulations within the facility.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field.
- 2–4 years of experience in an administrative role, preferably in the automobile industry.
- Strong organizational and multitasking skills with keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and administrative tools.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Knowledge of office management systems, procurement, and compliance regulations.
- Problem-solving mindset with the ability to work independently and as part of a team.
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Job Summary:
- The Sales Executive is responsible for driving vehicle sales by identifying potential customers, building strong client relationships, and delivering excellent customer service.
- This role involves understanding customer needs, presenting suitable automobile options, and achieving sales targets.
- The ideal candidate should possess a deep knowledge of the automobile industry, strong negotiation skills, and a customer-focused attitude.
Key Responsibilities:
Sales & Business Development
- Identify and engage potential customers through lead generation, networking, and referrals.
- Present and demonstrate vehicle features, specifications, and benefits to clients.
- Assist customers in selecting vehicles that meet their needs and preferences.
- Negotiate and close sales deals while ensuring customer satisfaction and profitability.
- Meet or exceed monthly and quarterly sales targets and contribute to overall revenue growth.
Customer Relationship Management
- Build and maintain long-term relationships with new and existing customers.
- Follow up with potential and existing clients to ensure a smooth sales process and customer retention.
- Address customer inquiries and resolve issues in a professional and timely manner.
Market Intelligence & Reporting
- Stay updated on industry trends, competitor activities, and new automobile models.
- Provide regular reports on sales activities, market feedback, and customer preferences.
- Collaborate with the marketing team to develop and implement promotional campaigns.
Administrative Duties
- Maintain accurate records of sales transactions, customer interactions, and inventory.
- Ensure proper documentation and compliance with company policies and regulatory requirements.
- Assist with showroom activities, including vehicle displays and test drives.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in automobile sales or a similar role.
- Strong sales, negotiation, and persuasion skills.
- Excellent communication and customer service abilities.
- Ability to understand customer needs and recommend suitable vehicle options.
- Knowledge of vehicle specifications, financing options, and industry trends.
- Proficiency in Microsoft Office Suite and CRM software.
- Self-motivated, goal-oriented, and able to work independently.
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Job Summary:
- We are seeking a highly analytical and detail oriented Finance Executive. This role is critical in managing financial operations, ensuring compliance with international and local financial regulations, and supporting strategic decision-making. The ideal candidate should have strong financial acumen, experience in a multinational environment, and a proactive approach to financial management.
Key Responsibilities:
- Manage daily financial transactions, including accounts payable, receivables, reconciliations, and expense tracking.
- Prepare accurate financial reports, forecasts, and budgets to support business strategy.
- Ensure compliance with IFRS, GAAP, Nigerian tax laws, and corporate financial policies.
- Monitor and analyse financial performance, providing insights to optimize profitability and cost management.
- Manage cash flow, working capital, and financial risk to ensure sustainable business operations.
- Assist in financial planning, investment analysis, and risk management strategies.
- Support internal and external audits by ensuring accurate record-keeping and reporting.
- Collaborate with cross-functional teams to enhance financial processes and efficiency.
- Utilize ERP systems and financial tools to automate and improve reporting.
- Provide strategic recommendations to senior management on financial decisions.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Professional certification (e.g., ACA, ACCA, CIMA, CPA) is strongly preferred.
- 2–5 years of experience in finance or accounting, preferably in an automotive, FMCG, or multinational company.
- Strong knowledge of IFRS, GAAP, and Nigerian tax regulations.
- Proficiency in financial software and ERP systems.
- Excellent analytical, problem-solving, and financial modelling skills.
- Strong communication and interpersonal skills to work with diverse teams.
- High attention to detail, integrity, and ability to work under tight deadlines
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Job Summary:
- We are seeking a highly organized and customer-oriented Aftersales Service Advisor to serve as the bridge between customers and our service team. This role involves providing professional consultation, coordinating vehicle servicing, and ensuring customer satisfaction throughout the aftersales process. The ideal candidate should have strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding service.
Key Responsibilities:
- Serve as the first point of contact for customers regarding vehicle servicing, repairs, and maintenance.
- Accurately diagnose customer concerns and recommend appropriate service solutions.
- Provide cost estimates and explain repair procedures, timelines, and warranties.
- Coordinate with the service team to ensure timely and efficient vehicle servicing.
- Keep customers updated on service progress and notify them of any changes or additional work required.
- Handle customer inquiries, complaints, and concerns professionally, ensuring resolution and satisfaction.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Promote aftersales services, service packages, and value-added products to enhance customer experience.
- Collaborate with parts and inventory teams to ensure the availability of required components.
- Ensure compliance with company policies, warranty guidelines, and safety standards.
Requirements
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, or a related field.
- 2–3 years of experience in automotive aftersales service, customer service, or a related role.
- Strong knowledge of automotive repairs, maintenance, and service processes.
- Excellent communication, interpersonal, and problem-solving skills.
- Customer focused mindset with a commitment to providing exceptional service.
- Ability to work under pressure, manage multiple service requests, and meet deadlines.
- Proficiency in Microsoft Office and experience with automotive service management software is an advantage.
- Strong organizational skills and attention to detail.
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Job Summary:
- The Showroom Manager is responsible for overseeing the entire operations of the automobile showroom, ensuring high-quality customer service, optimizing sales performance, and maintaining an exceptional showroom experience. This role involves supervising the sales team, managing vehicle inventory, implementing sales strategies, and ensuring a seamless customer journey from inquiry to purchase. The Showroom Manager will also play a key role in driving business growth, increasing foot traffic, and maintaining strong relationships with both individual and corporate customers.
Key Responsibilities:
Sales & Business Development
- Drive showroom sales performance by setting and monitoring sales targets for the team.
- Identify and implement strategies to increase showroom traffic and customer engagement.
- Collaborate with the marketing team to execute promotional activities and campaigns.
- Analyze market trends, customer preferences, and competitor activities to improve sales strategies.
- Support the sales team in closing complex or high-value deals.
Customer Experience Management
- Ensure a premium customer experience by maintaining high service standards.
- Handle customer inquiries, complaints, and escalations promptly and professionally.
- Monitor and improve the customer journey from initial contact to post-sale follow-up.
- Implement customer feedback mechanisms to enhance service delivery.
Team Leadership & Staff Management
- Train, and develop showroom staff to deliver exceptional service and achieve performance goals.
- Conduct regular performance reviews, provide feedback, and identify training needs.
- Motivate and mentor the team to foster a positive work environment and high morale.
- Ensure compliance with company policies, sales processes, and operational standards.
Showroom Operations & Facility Management
- Oversee showroom presentation, including vehicle displays, cleanliness, and brand alignment.
- Manage inventory levels, vehicle availability, and coordinate with logistics for timely deliveries.
- Ensure proper handling of administrative tasks, including documentation and reporting.
- Implement and maintain safety protocols and ensure regulatory compliance.
Reporting & Data Analysis
- Prepare and submit reports on showroom performance, sales figures, and customer feedback.
- Analyze sales data to identify patterns, areas for improvement, and growth opportunities.
- Monitor expenses and ensure cost-effective operations without compromising service quality.
Requirements
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 5 years of experience in showroom management, preferably in the automobile industry.
- Strong leadership, team management, and problem-solving skills.
- Proven track record of achieving sales targets and driving business growth.
- Excellent communication, negotiation, and customer service abilities.
- Knowledge of automobile sales, financing options, and industry trends.
- Proficiency in Microsoft Office Suite, CRM software, and inventory management tools.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Ability to build and maintain strong customer relationships.
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Job Summary:
- The Sales Manager is responsible for overseeing the entire automobile sales operation, developing strategies to drive sales growth, managing a high-performing team, and ensuring exceptional customer satisfaction. This role involves analyzing market trends, setting ambitious sales targets, managing customer relationships, and collaborating with other departments to optimize the sales process. The Sales Manager will play a key role in increasing the company’s market share, boosting revenue, and positioning the company as a leader in the automotive industry.
Key Responsibilities:
Sales Strategy & Revenue Growth
- Develop and implement sales strategies to achieve and exceed monthly, quarterly, and annual sales targets.
- Identify new business opportunities, market trends, and customer segments to expand the company’s sales reach.
- Analyze industry trends and competitor activities to optimize pricing, promotions, and customer engagement strategies.
- Establish and maintain strategic partnerships with corporate clients, fleet buyers, and dealership networks.
- Develop and execute marketing campaigns in collaboration with the marketing team to boost showroom traffic and brand visibility.
Team Leadership & Performance Management
- Recruit, train, and mentor a team of sales executives and showroom staff to enhance their performance and professionalism.
- Set individual and team sales targets, track progress, and ensure accountability through performance evaluations.
- Conduct regular sales training sessions to improve product knowledge, negotiation techniques, and customer handling skills.
- Foster a results-driven culture by implementing incentive programs and recognition schemes for top performers.
- Monitor and provide constructive feedback to improve sales efficiency and close rates.
Customer Relationship & Retention
- Build and maintain strong relationships with individual buyers, corporate clients, and high-net-worth customers.
- Oversee the end-to-end customer journey from inquiry to post-sale service, ensuring an exceptional experience.
- Develop and enforce policies for customer engagement, lead follow-ups, and aftersales service to maximize retention.
- Handle high-profile customer concerns and resolve disputes professionally to maintain the company’s reputation.
Operational & Inventory Management
- Work closely with the supply chain and inventory teams to ensure an optimal stock of vehicles.
- Monitor vehicle demand and sales trends to avoid overstocking or understocking issues.
- Oversee showroom operations, ensuring vehicle displays and promotional materials align with branding and marketing strategies.
- Ensure all vehicles are properly documented, including registration, financing options, and warranty details.
Reporting & Financial Management
- Monitor sales performance metrics, including conversion rates, revenue generation, and customer acquisition costs.
- Prepare detailed weekly, monthly, and quarterly sales reports for senior management.
- Collaborate with the finance team to ensure that pricing strategies maximize profitability while remaining competitive.
- Manage and optimize the sales department’s budget, reducing costs while driving revenue growth.
Compliance & Industry Knowledge
- Ensure that all sales activities comply with company policies, government regulations, and industry standards.
- Stay updated on automobile market trends, financing options, and technological advancements in the industry.
- Implement ethical and legal sales practices, ensuring transparency in all customer dealings.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA is an added advantage.
- 5+ years of experience in automobile sales, with at least 2 years in a managerial role.
- Proven track record of achieving and exceeding sales targets in the automotive industry.
- Strong leadership and team management abilities, with a passion for coaching and mentoring.
- Excellent negotiation, persuasion, and closing skills to drive sales growth.
- Data-driven mindset with proficiency in CRM software, Microsoft Office Suite, and sales analytics tools.
- Ability to strategize and execute promotional campaigns that drive showroom traffic and conversions.
- Exceptional verbal and written communication skills for internal and external stakeholder interactions.
- High level of professionalism, problem-solving skills, and decision-making capabilities.
- Ability to work in a fast-paced, target-driven environment with minimal supervision.
Method of Application
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