Showroom Manager at CIG Motor Ltd

Job Summary:

• The Showroom Manager is responsible for overseeing the entire operations of the automobile showroom, ensuring high-quality customer service, optimizing sales performance, and maintaining an exceptional showroom experience. This role involves supervising the sales team, managing vehicle inventory, implementing sales strategies, and ensuring a seamless customer journey from inquiry to purchase. The Showroom Manager will also play a key role in driving business growth, increasing foot traffic, and maintaining strong relationships with both individual and corporate customers.

Key Responsibilities:

Sales & Business Development

• Drive showroom sales performance by setting and monitoring sales targets for the team.
• Identify and implement strategies to increase showroom traffic and customer engagement.
• Collaborate with the marketing team to execute promotional activities and campaigns.
• Analyze market trends, customer preferences, and competitor activities to improve sales strategies.
• Support the sales team in closing complex or high-value deals.

Customer Experience Management

• Ensure a premium customer experience by maintaining high service standards.
• Handle customer inquiries, complaints, and escalations promptly and professionally.
• Monitor and improve the customer journey from initial contact to post-sale follow-up.
• Implement customer feedback mechanisms to enhance service delivery.

Team Leadership & Staff Management

• Train, and develop showroom staff to deliver exceptional service and achieve performance goals.
• Conduct regular performance reviews, provide feedback, and identify training needs.
• Motivate and mentor the team to foster a positive work environment and high morale.
• Ensure compliance with company policies, sales processes, and operational standards.

Showroom Operations & Facility Management

• Oversee showroom presentation, including vehicle displays, cleanliness, and brand alignment.
• Manage inventory levels, vehicle availability, and coordinate with logistics for timely deliveries.
• Ensure proper handling of administrative tasks, including documentation and reporting.
• Implement and maintain safety protocols and ensure regulatory compliance.

Reporting & Data Analysis

• Prepare and submit reports on showroom performance, sales figures, and customer feedback.
• Analyze sales data to identify patterns, areas for improvement, and growth opportunities.
• Monitor expenses and ensure cost-effective operations without compromising service quality.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 5 years of experience in showroom management, preferably in the automobile industry.
• Strong leadership, team management, and problem-solving skills.
• Proven track record of achieving sales targets and driving business growth.
• Excellent communication, negotiation, and customer service abilities.
• Knowledge of automobile sales, financing options, and industry trends.
• Proficiency in Microsoft Office Suite, CRM software, and inventory management tools.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Ability to build and maintain strong customer relationships.