Sales Admin at CIG Motor Ltd

Job Summary:

• The Sales Admin is responsible for providing administrative support to the automobile sales team, ensuring the smooth execution of sales processes, maintaining accurate records, and facilitating communication between departments.
• This role involves handling documentation, coordinating customer transactions, and assisting in the preparation of sales reports.
• The ideal candidate should possess strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Administrative Support

• Assist the sales team with day-to-day administrative tasks and operational activities.
• Prepare, manage, and maintain sales documentation, including invoices, contracts, and delivery notes.
• Ensure proper filing and record-keeping of all customer and sales-related documents.
• Coordinate the scheduling of customer appointments, test drives, and vehicle deliveries.

Sales Coordination

• Liaise between the sales team, logistics, and finance departments to ensure smooth order processing.
• Ensure accurate data entry of sales information into internal systems and databases.
• Track and monitor vehicle inventory levels, sales orders, and delivery timelines.
• Process and follow up on customer orders, ensuring timely completion and customer satisfaction.

Customer Service Support

• Respond to customer inquiries, provide product information, and support the post-sale process.
• Manage customer records and ensure all customer information is accurate and up-to-date.
• Address and resolve basic customer concerns, escalating more complex issues when necessary.

Compliance & Process Management

• Ensure all sales processes comply with company policies and regulatory guidelines.
• Verify the accuracy of sales documentation and ensure proper authorization is obtained.
• Maintain confidentiality of sensitive customer and business information.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales administration, preferably in the automobile industry.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Excellent communication and interpersonal skills.
• Knowledge of automobile sales processes, vehicle financing, and industry trends is a plus.
• Ability to work efficiently in a fast-paced, target-driven environment.

Benefits

• Competitive Salary
• 13th Month Allowance
• Leave Allowance
• Monthly Performance Bonus
• Retirement Savings
• Robust Medical Coverage
• Daily Lunch
• Employee Car Ownership Scheme
• Learning & Development Budget
• Group Life Insurance
• Paid Time Off
• Opportunity to work in a fast-paced and dynamic environment