Aftersales Service Advisor at CIG Motor Ltd

Job Summary:

• We are seeking a highly organized and customer-oriented Aftersales Service Advisor to serve as the bridge between customers and our service team. This role involves providing professional consultation, coordinating vehicle servicing, and ensuring customer satisfaction throughout the aftersales process. The ideal candidate should have strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding service.

Key Responsibilities:

• Serve as the first point of contact for customers regarding vehicle servicing, repairs, and maintenance.
• Accurately diagnose customer concerns and recommend appropriate service solutions.
• Provide cost estimates and explain repair procedures, timelines, and warranties.
• Coordinate with the service team to ensure timely and efficient vehicle servicing.
• Keep customers updated on service progress and notify them of any changes or additional work required.
• Handle customer inquiries, complaints, and concerns professionally, ensuring resolution and satisfaction.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Promote aftersales services, service packages, and value-added products to enhance customer experience.
• Collaborate with parts and inventory teams to ensure the availability of required components.
• Ensure compliance with company policies, warranty guidelines, and safety standards.

Requirements

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, or a related field.
• 2–3 years of experience in automotive aftersales service, customer service, or a related role.
• Strong knowledge of automotive repairs, maintenance, and service processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer focused mindset with a commitment to providing exceptional service.
• Ability to work under pressure, manage multiple service requests, and meet deadlines.
• Proficiency in Microsoft Office and experience with automotive service management software is an advantage.
• Strong organizational skills and attention to detail.