Workforce Manager at The Confederation of African Football (CAF)

Overview

• Ready to lead a new era in African football?
• You believe you have the educational background and professional experience to elevate the organization to the highest international standards? CAF is looking to recruit a Workforce Manager. 
• CAF is looking for a Workforce Manager, to ensure the successful operational delivery of the biennial competition, we have set up a local events team. Its aim is to improve the experience of teams, guests, fans, and spectators by delivering successfully across all operational areas.
• This role is a temporary contract, and the role will be based in Côte d'Ivoire. 

Responsibilities

• Responsible for workforce planning, administration & logistics for the tournament in conjunction with the respective project lead. 
• Build, sustain, and clarify country-specific people processes, policies, and procedures. Create a consistent business practice and consider local needs.
• Develop and implement Workforce Experience Service Excellence.
• Lead Workforce Planning for the tournament and the overall Total Workforce approach.
• Develop, implement and be the main responsible for the ‘flexible workforce’ strategy, this includes the development of the concept and implementation (including capture of demand).
• Manage the strategic overview of total Workforce for the Tournament and agree on the Workforce budget and calendar.
• Ensure that all planned roles are filled with qualified workforce members out of the available pool of staff, freelancers, member association staff, volunteers, etc. 
• Development of an innovative Workforce IT Solution (Workforce Management Module and Freelancer Database), in order to ensure that Workforce Management adds value to CAF tournaments and events.
• Recruit, screen and manage freelancers – building a global talent pool.
• Develop e-learning modules and content for freelancers.
• Manage contracting of all external workforce members on behalf of respective project leads.
• Assign service-levels for event-time service and other needs, such as accommodation, mobiles phones, travel & transport requirements, etc. for all the CAF different workforce-member groups.

Requirements

• Bachelor's Degree in Business Administration, HR, Workforce Management, or related fields. 
• At least 5-years of relevant experience in workforce management at major sporting events.
• Experience in the delivery of large-scale sporting events, preferably across continents or regions. 
• Fluent in English and French Language both written and spoken; command of any of the other CAF official languages (English, French or Arabic) is a Plus.
• Able to operate and communicate with senior stakeholders.
• Innovative and Service-focused.
• Ability to remain calm in highly pressured and fast-moving environments.
• Discretion & High level of accountability.
• Flexible and dynamic.