Waitress at Ibizza Pit Hotels & Suites Limited

Job Summary

• The Waitress is responsible for providing excellent customer service to guests, ensuring a pleasant dining experience at the hotel’s restaurant, lounge, and bar areas.
• She takes orders, serves food and beverages, maintains cleanliness, and ensures all guests are attended to promptly and professionally.

Key Responsibilities
Guest Service:

• Greet guests warmly and escort them to their tables.
• Present menus, explain specials, and answer customer questions.
• Take food and drink orders accurately and relay them to the kitchen/bar.
• Serve meals and beverages efficiently and with courtesy.
• Check on guests regularly to ensure satisfaction.
• Handle customer complaints politely and report issues to the supervisor.

Operational Duties:

• Set up dining areas before service (tables, cutlery, condiments).
• Clear and clean tables after guests leave.
• Keep the restaurant, lounge, and bar area tidy at all times.
• Assist with stocking supplies (napkins, glasses, trays, etc.).
• Ensure compliance with hotel hygiene and safety standards.

Cash Handling:

• Present bills and process payments accurately (POS or cash).
• Maintain proper record of transactions as required.

Teamwork & Communication:

• Work closely with kitchen staff, bartenders, and fellow waiters.
• Communicate guest needs and special requests clearly.
• Participate in team briefings and training sessions.

Qualifications & Skills

• SSCE/OND qualification minimum.
• Previous experience as a waitress is an advantage.
• Good communication and interpersonal skills.
• Neat appearance and good personal hygiene.
• Ability to multitask and work under pressure.
• Customer-friendly attitude.
• Basic math and POS handling skills.

Work Conditions:

• Shift-based schedule (morning, afternoon, or night).
• Long standing hours may be required.
• Must be available during weekends and holidays