Waitress and Waiter at Class Suites Hotels & Apartments

Responsibilities

• Guest Interaction: Greeting customers, escorting them to tables, and presenting menus.
• Order Management: Accurately taking food and beverage orders, relaying them to the kitchen, and ensuring they are served correctly.
• Service & Fulfilment: Delivering food and drinks promptly and efficiently, checking on guests throughout their meal, and refilling beverages as needed.
• Table & Environment Management: Cleaning and resetting tables, ensuring the dining area is clean, organized, and inviting.
• Payments & Transactions: Presenting bills and processing payments accurately and courteously.
• Communication: Maintaining clear and effective communication between the dining area and the kitchen staff.
• Customer Service: Ensuring guest satisfaction through polite interactions, timely service, and prompt resolution of issues.
• Operations: Managing the daily flow of service, from table setting to clearing and cleaning.
• Hygiene & Safety: Following all health and sanitation guidelines for food handling and preparation.
• Inventory Management: Assisting with stocking, managing supplies, and reporting shortages.
• Staff Coordination: A key duty for management roles, including hiring, training, and leading the F&B team.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification with 2-5 years of work experience.