SPA Manager at Montaigne Place

Responsibilities

• Greet guests and ensure they feel welcomed and cared for.
• Manage therapists, receptionists, and support staff.
• Oversee scheduling and ensure treatments run on time.
• Handle inventory, vendors, and spa product orders.
• Keep an eye on revenue targets and customer satisfaction.
• Step in to solve problems before they affect the guest experience.
• Own daily operations: bookings, turn times, room readiness, and guest flow.
• Lead and mentor a team of therapists, estheticians, and reception staff.
• Maintain service standards and resolve guest concerns with grace.
• Manage inventory, vendors, and backbar / retail controls.
• Track weekly KPIs (rev / hour, utilization, retail per guest) and drive promos.
• Ensure compliance with state / city health, safety, and sanitation rules.

What We’re Looking For

• 3+ years of leadership in spa / wellness / hospitality.
• Calm, guest-forward communicator who can coach a diverse team.
• Confident with scheduling/POS software and basic P&L levers.
• Organized operator who balances service quality with business targets.