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  • Posted: May 21, 2026
    Deadline: Not specified
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  • Pinnah Foods Limited is a restaurant chain with 6 outlets operating in the city of Lagos.
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    Restaurant Manager

    ABOUT THE ROLE

    • We are looking for a driven and hands-on Restaurant Manager to take full ownership of one of our store locations. You will operate like a small business owner — responsible for sales growth, profitability, food safety, team development, and delivering an exceptional customer experience in line with our ENRICH culture. You will lead a team of 15–30 people across a fast-paced QSR environment.

    WHAT YOU WILL DO

    Operations & Food Safety

    • Run smooth daily shifts — meeting speed of service targets (ICF: 60s; YYE: 180s)
    • Maintain QSC (Quality, Service, Cleanliness) standards and pass all health inspections
    • Enforce strict food safety protocols including weekly self-audits and team certification compliance
    • Manage equipment upkeep and report issues within 24 hours

    Financial Management

    • Own the store P&L — sales, food cost, labour cost, waste, and EBITDA
    • Prepare monthly budget vs. actual variance analysis
    • Track food cost % daily and reconcile delivery app settlements (Glovo, Chowdeck) with POS
    • Enforce the no-cash policy; investigate and resolve payment discrepancies

    Team Leadership

    • Recruit, onboard, and develop team members alongside the HRBP
    • Conduct monthly performance reviews; create development plans for high-potential staff
    • Coach Supervisors and Assistant Restaurant Managers on shift management and P&L basics
    • Drive team retention through recognition, feedback, and clear career pathways

    Customer Experience & Local Marketing

    • Resolve 90%+ of customer complaints within 24 hours across all channels
    • Monitor delivery app ratings and lead continuous service improvement
    • Execute at least 2 local store marketing (LSM) activities per month

    Inventory & Reporting

    • Conduct weekly stock counts; enforce FIFO and log all waste with reason codes
    • Submit accurate daily, weekly, and monthly reports on time
    • Attend all Business Review Meetings

    KEY PERFORMANCE INDICATORS

    • Commercial: Store EBITDA, food cost ±2% of budget, labour cost on target, 5%+ YoY sales growth
    • Operations: Ops audit >90%, zero health violations, speed of service met, waste <1% of sales
    • People: Turnover <40% p.a., internal promotion rate >30%, training completion >90%
    • Customer: CSAT >85%, delivery app rating >4.2/5, complaints resolved within 24 hrs
    • Compliance: Payment discrepancy <0.5%, zero food safety incidents

    WHAT WE ARE LOOKING FOR

    • 3+ years as an Assistant Restaurant Manager OR 2+ years as a Restaurant Manager in QSR
    • Proven P&L management experience (sales, food cost, labour)
    • Valid food safety certification
    • Track record of recruiting, training, and leading teams of 15+
    • Experience with digital payments and delivery app operations (Glovo, Chowdeck, etc.)

    DESIRABLE

    • Multi-brand QSR experience
    • Experience with local store marketing (LSM)
    • Familiarity with Nigerian labour law and health regulations

    Check how your CV aligns with this job

    Method of Application

    Send your CV + portfolio  to : hr@pinnahfoods.com

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  • Send your application

    View All Vacancies at Pinnah Foods Back To Home
Average Salary at Pinnah Foods
₦ 84K from 1 employee
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