Travel Sales Secretary at Resource Intermediaries Limited

Responsibilities
Sales & Client Acquisition:

• Proactively identify and pursue new sales opportunities, generating leads and building a strong client base.
• Present and sell various travel products and services, including flights, accommodations, tour packages, cruises, travel insurance, and car rentals, to individual and group clients.
• Negotiate rates and packages with clients to close sales effectively.

Customer Relationship Management:

• Build and maintain strong, lasting relationships with clients, providing exceptional customer service before, during, and after their travel.
• Handle client inquiries, concerns, and complaints professionally and efficiently, resolving issues to ensure customer satisfaction.
• Follow up with clients on bookings, payments, and travel details.

Promotional Activities:

• Assist in the creation and distribution of promotional materials, brochures, and sales presentations.
• Participate in marketing campaigns and events to promote travel services.
• Manage Social Media pages.

Administrative Support:

• Manage and organize appointments, meetings, and schedules for the sales team and management.
• Prepare, type, and proofread travel proposals, contracts, invoices, reports, and other sales-related documents.
• Handle incoming and outgoing communications (phone calls, emails) for the travel department, directing inquiries as appropriate.

Travel Logistics & Operations:

• Make and confirm reservations for flights, hotels, ground transportation, and other travel services.
• Issue travel documents, including tickets, vouchers, itineraries, and travel insurance policies.
• Process payments, manage billing, and reconcile accounts related to travel bookings.
• Assist clients with visa applications, passport requirements, and other necessary travel documentation.

Requirements

• Experience as a Travel Agent, Travel Sales Executive, administrative or similar role.
• Strong proficiency in Microsoft Office Suite
• Exceptional sales and negotiation skills
• Outstanding customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Proactive, self-motivated, and results-driven.
• Strong problem-solving and decision-making capabilities.
• Adaptability and flexibility to handle

Qualifications

• OND/HND/BSc Degree in Tourism, Hospitality, Business Administration, or a related field is highly preferred with 1-3 years work experience.