Visa Assistant at US Embassy

Summary:

The U.S. Consulate General Lagos, Nigeria is seeking eligible and qualified applicants for two (2) Non-Immigrant/Immigrant Visa Assistant positions in the Consular Office.

Duties

The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Consular Section’s standard operating procedures and established visa processing guidelines.  Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work.  Customer service focus is essential in a Consular Section that addresses a diverse range of applicants in person and via correspondence daily. 

The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.  The job holder is fully cross trained to function in any role as required by visa demand and scheduling. 

Education Requirements:

• Completion of two years of college or university studies is required.

Experience:

• Minimum two (2) years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required. 

Job Knowledge:

Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices is required.

Skills And Abilities:

Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point is required. Must be able to perform work with accuracy at a quick, rapid pace.  Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.  Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.  Must have good skills for drafting written correspondence in both English and local language.  Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly