Reservations & Ticketing Specialists at Cloudlines EV

Requirements

• OND, HND or Bachelor's degree in a relevant discipline; 1-2 years' relevant experience.
• Good digital literacy: able to use mobile apps, online reservations and ticketing systems, or willing to learn.
• Strong communication, interpersonal and customer service skills.
• Accuracy with payments and records; strong organization and attention to detail.
• Professional appearance and ability to work in a fast-paced environment.

Key responsibilities

• Process online and walk-in reservations, ticket purchases, amendments and inquiries.
• Verify bookings, issue receipts and reconcile daily sales and transactions.
• Maintain passenger records and prepare ticketing/revenue reports.
• Share departure updates and coordinate boarding with drivers and terminal personnel.