Reporting To: Group Managing Director or Group Executive Director
Job Objective
To ensure that the business and operational processes (both design and implementation) across all Medbury Healthcare Group entities comply with best practice, client expectations, regulatory requirements, and applicable laws.
The Quality & Compliance Manager will design and implement a scalable, Group-wide Quality Management System (QMS), provide independent quality assurance to leadership, and drive measurable improvements across governance, risk, compliance, and operational performance.
This role requires strong leadership capability, cross-functional influence, and deep regulatory knowledge within the healthcare ecosystem.
Key Responsibilities
Quality Management System (QMS) Design & Implementation
- Design and implement a coherent, scalable Group-wide Quality Management System aligned with regulatory and stakeholder requirements
- Ensure operational efficiency and effectiveness through standardized processes
- Partner with business units to embed quality into day-to-day operations
- Support the implementation and optimization of digital quality systems (eQMS, audit tools, document control platforms, etc.)
Regulatory Compliance & Governance
- Ensure compliance with all applicable regulatory, legal, and accreditation standards across business units and geographies
- Maintain deep knowledge of regulatory practices across Diagnostics, Clinical Services, Pharmaceuticals, and related healthcare areas
- Oversee governance and periodic review of organizational policies, SOPs, and procedures
- Assist with and coordinate preparation for external audits and regulatory inspections
Audit & Internal Controls Management
- Develop and manage the annual audit calendar
- Lead pre-audit preparation, audit execution, reporting, and remediation monitoring
- Monitor financial and operational controls including payment reviews, LPO monitoring, receipt controls, and related services
- Track closure of audit findings and corrective actions
Risk Management & CAPA Oversight
- Lead root cause analysis of significant quality and compliance events
- Oversee implementation and verification of Corrective and Preventive Actions (CAPAs)
- Monitor incident and adverse event trends
- Identify systemic issues and recommend strategic improvements
Continuous Improvement & Process Optimization
- Identify and troubleshoot complex organizational challenges
- Recommend process improvements that enhance quality, compliance, and operational efficiency
- Drive measurable improvements that save time and resources
- Provide structured quality assurance reporting to management to inform strategic decisions
Leadership, Stakeholder & Change Management
- Build and manage a team of Quality and Compliance Officers
- Work closely with QA staff embedded within business units
- Influence diverse stakeholder groups to achieve quality objectives
- Partner with HR to plan and facilitate training programs that close knowledge, skills, and mindset gaps
- Drive cultural change toward operational discipline and compliance excellence
Requirements
Education & Experience
- Bachelor’s Degree or HND in a healthcare-related discipline
- Advanced degree (MBA, MPH, MSc, or equivalent) preferred
- Minimum of 10 years’ experience in Quality & Compliance Management
- Minimum of 3 years’ experience within the healthcare sector
- Demonstrable knowledge of regulatory practices across Diagnostics, Clinical Services, Pharmaceuticals, and related healthcare domains
- ISO 9001:2015 Internal or Lead Auditor Certification
Competencies
- Strategic Thinking: Develops and implements strategic plans. Anticipates challenges and aligns resources proactively.
- Emotional Intelligence : Cultivates emotional intelligence across teams. Influences culture through emotional insight.
- Change Leadership : Leads teams through transitions. Minimizes resistance and sustains engagement.
- Collaboration and Team Building : Builds trust within teams. Encourages inclusive decision-making.
- Decision Making : Gathers relevant data and evaluates options. Understands risk and impact.
- Communication : Tailors messages to audience needs. Provides feedback constructively.
- Business Acumen : Applies financial and operational principles to manage resources effectively. Interprets reports such as budgets, KPIs, and dashboards to inform decisions.
- Patient & Client-Centered Focus: Designs workflows and systems that enhance service quality and client experience.
- Talent Development and Coaching : Coaches others for performance and career growth. Develops successors.
- Cultural Competence and Inclusion : Applies inclusive language and behaviors. Understands biases and their impacts.
- Operational Excellence : Leads system-wide operational excellence initiatives. Aligns operations with strategy and culture.
- Ethical and Values-Based Leadership : Applies ethical reasoning in decisions. Encourages ethical behavior in others.
Why Join Us?
This is a high impact group-level role responsible for strengthening governance, quality assurance, and regulatory integrity across Medbury Healthcare Group.
You will shape the systems that safeguard customer trust, operational excellence, and regulatory compliance, directly influencing the long-term sustainability and credibility of the Group.
If you are driven to build lasting systems and lead measurable quality transformation, we would love to hear from you.
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