Service Advisor at Perfection Motor Company Limited

Key Responsibilities

• Answer questions about service outcomes, schedule, and book appointments, vehicle drop off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their trucks
• Call customers to advise them about service changes or car pick-up
• Maintain positive customer relationships to ensure repeat business
• Manage and oversee the dealership's workflow and schedule
• Welcoming customers and explaining the services that the truck dealership offers them
• Listening and documenting customer's truck problems and passing the information’s to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Estimating truck repair costs and the time it will take for repairs to be completed
• Finding new customers and marketing the truck dealership services to them
• Test driving trucks to confirm repairs have been done correctly
• Resolving possible customer complaints after repair services are offered
• All other tasks as assigned by the Manager.

Requirements

• Proficiency with industry-specific software (Autological software)
• Strong organizational, decision-making and problem-solving skills
• Excellent customer service, interpersonal and communication expertise
• Proven experience as a service advisor or similar role.

Competencies

• Willingness to learn: Willingness to open to constant learning
• Organization: The ability to always work clean and tidy
• Ability to multitask: Being able to think about everything at once and to understand and know each section of the office environment
• Teamwork
• Health and safety measures while working in the workshop.