Sales / Social Media Associate at MacTay Consulting

About Role

• In this role, under the supervision of the sales manager/C.E.O., you to assist in recommending product enhancements to improve customer satisfaction and sales potential.
• As well as striving to maintain good relationships with existing clients, gaining repeat business wherever possible.

What You Will Be Doing

• Welcome customers by greeting them; offering them assistance.
• Direct customers by escorting them to racks and counters; suggesting items.
• Answer phone calls, enquiries and requests, and handling them when appropriate
• Advise customers by providing information on products by building confidence; offering suggestions and options.
• Stay knowledgeable about all products and services.
• Document sale by creating, updating customer profile records and sending invoice and following
  up on payments.
• Process payments by totalling purchases; processing cash and store or other credit cards.
• Keep clientele informed by notifying them to preferred customer sales and future merchandise of
  potential interest.
• Ensure the work area or shop space is clean and organized at all times.
• Market offers to other businesses and clients; especially during festive periods.
• Contribute to team effort by accomplishing related results as needed.
• Run errands and deposits cash into bank if needed.
• Record inventory records and communicate low stock to supervisor.
• Close sales by building rapport with potential account; explaining product and service capabilities;
  overcoming the objection.
• Drive the sales of products and services by achieving or exceeding sales targets.
• Provide customers with product options as well as convince them to buy new products and
  products on promotion.
• Take orders from the website, pack and deliver them to the client.
• To communicate all orders to the delivery company; diligently writing the name, phone no, and
  address of the recipient.
• Responsible for booking, receiving, tracking and stocking all items ordered to determine shipment
  status.
• Involved in reconciliation of physical stock with the stock in the system and warehouse.
• Notify the supervisor when stock levels are down in order to restock.
• Record expiration dates of products and notify team when products are reaching the end of their
  shelf life.
• Scheduling in-store deliveries and packages to be shipped out.
• Resolves escalated or difficult issues regarding client complaints and other matters.
• Assist in taking pictures, editing and preparing them to be posted on social media channels.
• Assist to plan, coordinate and manage a schedule of activities across all social media platforms
  such as Instagram, and WhatsApp.
• Liaise with the inventory, logistics and procurement team for delivery to client’s/customers
  destinations.
• Ensure detailed submission of weekly/monthly sales report (data analytics & analysis of monthly
  sales) to the Management.
• Ensure the business always has adequate and suitable resources to run efficiently (e.g. people,
  material, equipment etc.).
• Work with the sales team to close sales and ensure the target is met.
• Manage and resolve customer complaints. Give final judgement on resolution to customer
  complaints resulting from purchases.

Requirements

• A Bachelor's Degree in Marketing, Business Administration or related field.
• Minimum of 2 years work experience.
• Previous work experience in the gifting industry/sales and marketing.
• Excellent written and verbal communication skills.
• Excellent team building, interpersonal, good negotiation, organizational and problem-solving skills
• Ability to navigate a fluid, fast-paced entrepreneurial environment.
• Excellent client satisfaction and customer service.
• Ability to work as part of a team and individually.
• Proficiency with Microsoft Office Applications and social media platform e.g. Instagram, tiktok etc.