Jobs at MacTay Consulting

Job Summary

• As the Recruitment Specialist you will be working in partnership with internal stakeholders, managers and HR on all aspects of internal and external recruitment.
• You will act as a subject matter expert for recruitment and help to improve and implement the current process, championing best practice recruitment and striving to deliver a fantastic customer and candidate experience.
• Candidate must be able to plan and prioritize against customer targets, manage candidates against tight timelines, have demonstrated ability to use metrics to drive and show results, while remaining calm in times of high volume and ambiguity.

Job Responsibilities

• Responsible for supporting the full life cycle recruitment process from requisition through to the on- boarding of candidates.
• Headhunting for talent, targeting passive candidates, and approaching specific markets and organizations for roles and succession gaps.
• Responsible for arranging interviews and conducting competency-based interviews as well as identifying and implementing screening assessments where appropriate
• Applying expertise and knowledge in sourcing candidates worldwide via a variety of direct sourcing methods including advertising on job boards, LinkedIn, social media, and headhunting.
• To maintain excellent working relationships with hiring leaders, employees, and candidates
• Solve problems and get to the root cause of any issue, no matter how complex, and develop and implement solutions.
• Proactively execute on talent priorities while maintaining alignment with the business strategy and changing needs
• Ensure accurate data entry and maintenance of relevant trackers, talent management and applicant tracking systems.

Job Requirements

• A Bachelor’s Degree required or equivalent in a relevant discipline
• Two plus years of prior recruiting experience or a talent consultative role (high-volume, technical roles) highly preferred.
• Incredible people skills and clear passion for your work
• Ideally, a proven track record of recruiting for consulting or a similar industry
• Exposure to global recruitment practice and experience of working within global Organizations.
• Experience of direct sourcing methods (LinkedIn, social media, etc.)
• Excellent written and verbal communication skills
• High levels of tenacity, creativity, and lateral thinking
• Strong project management skills with ability to multi-task and prioritize multiple priorities with high degree of accuracy.

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Job Summary

• The Client Service Executive works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization.
• Also, the Client Service Executive resumes in the client’s office, supervises seconded staff and will be responsible for the employee life cycle.

Job Responsibilities

• Recruitment and Onboarding of staff on behalf of clients managed.
• Ensure that all Resource Details are captured on HRIS.
• Ensure Resources have HMO, Pension, and ID cards.
• Ensure prompt payment of salary to Resources according to SLAs.
• Ensure that Client receives invoices promptly according to SLA.
• Ensure 100% SLA compliance.
• Schedule annual training and village meeting for all external resources
• Maintain new entry and exit templates with correct required supporting credentials and document.
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Job Requirements

• BSc / HND in Social Sciences
• 1 year experience in customer service, administration, or HR
• CIPM Certification is an added advantage.
• Proficient in Microsoft Office Application
• Must be available to resume in client office and supervise all resources activities.

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About Role

• In this role, under the supervision of the sales manager/C.E.O., you to assist in recommending product enhancements to improve customer satisfaction and sales potential.
• As well as striving to maintain good relationships with existing clients, gaining repeat business wherever possible.

What You Will Be Doing

• Welcome customers by greeting them; offering them assistance.
• Direct customers by escorting them to racks and counters; suggesting items.
• Answer phone calls, enquiries and requests, and handling them when appropriate
• Advise customers by providing information on products by building confidence; offering suggestions and options.
• Stay knowledgeable about all products and services.
• Document sale by creating, updating customer profile records and sending invoice and following
  up on payments.
• Process payments by totalling purchases; processing cash and store or other credit cards.
• Keep clientele informed by notifying them to preferred customer sales and future merchandise of
  potential interest.
• Ensure the work area or shop space is clean and organized at all times.
• Market offers to other businesses and clients; especially during festive periods.
• Contribute to team effort by accomplishing related results as needed.
• Run errands and deposits cash into bank if needed.
• Record inventory records and communicate low stock to supervisor.
• Close sales by building rapport with potential account; explaining product and service capabilities;
  overcoming the objection.
• Drive the sales of products and services by achieving or exceeding sales targets.
• Provide customers with product options as well as convince them to buy new products and
  products on promotion.
• Take orders from the website, pack and deliver them to the client.
• To communicate all orders to the delivery company; diligently writing the name, phone no, and
  address of the recipient.
• Responsible for booking, receiving, tracking and stocking all items ordered to determine shipment
  status.
• Involved in reconciliation of physical stock with the stock in the system and warehouse.
• Notify the supervisor when stock levels are down in order to restock.
• Record expiration dates of products and notify team when products are reaching the end of their
  shelf life.
• Scheduling in-store deliveries and packages to be shipped out.
• Resolves escalated or difficult issues regarding client complaints and other matters.
• Assist in taking pictures, editing and preparing them to be posted on social media channels.
• Assist to plan, coordinate and manage a schedule of activities across all social media platforms
  such as Instagram, and WhatsApp.
• Liaise with the inventory, logistics and procurement team for delivery to client’s/customers
  destinations.
• Ensure detailed submission of weekly/monthly sales report (data analytics & analysis of monthly
  sales) to the Management.
• Ensure the business always has adequate and suitable resources to run efficiently (e.g. people,
  material, equipment etc.).
• Work with the sales team to close sales and ensure the target is met.
• Manage and resolve customer complaints. Give final judgement on resolution to customer
  complaints resulting from purchases.

Requirements

• A Bachelor's Degree in Marketing, Business Administration or related field.
• Minimum of 2 years work experience.
• Previous work experience in the gifting industry/sales and marketing.
• Excellent written and verbal communication skills.
• Excellent team building, interpersonal, good negotiation, organizational and problem-solving skills
• Ability to navigate a fluid, fast-paced entrepreneurial environment.
• Excellent client satisfaction and customer service.
• Ability to work as part of a team and individually.
• Proficiency with Microsoft Office Applications and social media platform e.g. Instagram, tiktok etc.

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Responsibilities

• Attend to customers enquires promptly and efficiently.
• Taking deposit from customers and crediting their accounts respectively.
• Opening of Savings and Current Accounts.
• Performing other financial transaction functions.

Requirements

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Upper Credit) qualification in any field.
• At least 1 year work experience.
• 27 years and below.

Knowledge, Skills, and Abilities:

• Very quick learner
• Keen attention to details.
• Good team player.
• Relationship Management.
• Problem Solving.
• Strong computer skills.
• Interpersonal skills.
• Good written and oral communication.
• Integrity.

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Summary

• The Account Officer will be responsible for marketing the bank’s retail products and services in order to establish, develop and maintain relationships with retail customers located in the target market.

Responsibilities

• Market products and services to customers and prospects.
• Identify / establish new customer relationships.
• Pay regular visits and make calls to prospective customers with a view to establishing good relationships with them
• Identify customer needs and proactively seek to provide products and services to meet their anticipated needs
• Sell the banks retail products and services.
• Implement efficient and effective customer acquisition strategies.
• Assist in preparing Management reports.
• Identify customer issues or concerns through knowledge of their business.
• Perform other duties as assigned by the RM.

Requirements

• First Degree in any Business related discipline.
• 2 - 3 years banking experience.
• 32 years and below.
• Excellent customer relationship development/management
• Good negotiation.
• Basic Banking Operations (Domestic & International Operations).
• Products Knowledge.
• Marketing / Selling.