Client Service Executive at MacTay Consulting

Job Summary

• The Client Service Executive works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization.
• Also, the Client Service Executive resumes in the client’s office, supervises seconded staff and will be responsible for the employee life cycle.

Job Responsibilities

• Recruitment and Onboarding of staff on behalf of clients managed.
• Ensure that all Resource Details are captured on HRIS.
• Ensure Resources have HMO, Pension, and ID cards.
• Ensure prompt payment of salary to Resources according to SLAs.
• Ensure that Client receives invoices promptly according to SLA.
• Ensure 100% SLA compliance.
• Schedule annual training and village meeting for all external resources
• Maintain new entry and exit templates with correct required supporting credentials and document.
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Job Requirements

• BSc / HND in Social Sciences
• 1 year experience in customer service, administration, or HR
• CIPM Certification is an added advantage.
• Proficient in Microsoft Office Application
• Must be available to resume in client office and supervise all resources activities.