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  • Posted: Nov 8, 2021
    Deadline: Nov 19, 2021
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  • WINCO FOAM Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities. WINCO FOAM Industries Limited is one of the largest continuous pol...
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    Sales Order Officer

    Job Description

    • The Sales Order Officer receives requests and inquiries from customers and provides information and price quotations.
    • He/she will process orders and returns & coordinate activities with other departments through order completion. He/she will receive and process incoming orders from customers
    • Receive customer orders by telephone, give price quotations and changes or cancellations directly from customers. Responds immediately to customer inquiries, needs and provides positive, courteous service to customers; answer questions regarding product line, prices, delivery times, warranty periods, customer service and credit and financing arrangements
    • Take record of finished goods before they are transferred to the storehouse
    • Create and maintain all relevant order data in the ERP system
    • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
    • Prepare invoices, shipping documents, and contracts
    • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
    • Receive and respond to customer complaints
    • Verify customer and order information for correctness, checking it against previously obtained information as necessary
    • Ensure that prepared orders are shipped to the customers to different locations
    • Check inventory records to determine availability of requested products
    • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
    • Attempt to sell additional products or services to prospective or current customers by telephone
    • File copies of orders received, or post orders on records
    • Confer with production, sales and store in order to expedite or trace shipments
    • Recommend products that will meet customers’ needs
    • Adjust inventory records to reflect product movement
    • Collect payment for products, record transactions, and send items such as checks or money orders for further processing
    • Inspect outgoing products for compliance with customers' specifications
    • Calculate and compile order-related statistics, and prepare reports for management

    Requirements and Experience

    • Bachelor's Degree in Business Administration, Business Management, Marketing or any related discipline.
    • Experience with a CRM platform is a plus
    • Minimum of one (2) years work experience in a similar position

    Required Skills:

    • Good teamwork skills
    • Strong Communication skill (oral & Written)
    • Prior experience using excel & Microsoft Word
    • Proven ability to use ERP System
    • Ability to handle multiple tasks
    • Ability to work well with people
    • Strong attention to detail
    • Good organization and planning skills
    • Good Interpersonal Relations skill.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

    Note

    • Applications received after this date will not be considered.
    • Only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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