Latest Job Openings at Winco Foam Industries Limited

Job Description

• The customer experience manager will ensure that our customers are satisfied.
• She will provide an outstanding customer service by leading and motivating the customer service team, developing loyalty programmes, and creating customer satisfaction goals.
• She must be a strategic business partner and collaborate effectively with the marketing and sales team on strategic initiatives.

Responsibilities

• Design and improve the customer experience by building strong relationships with clients that are fostered by gathering customer feedback in real time
• Supervise day-to-day operations in the customer service department.
• Increase customer satisfaction & loyalty through quick response to customer service issues.
• Maintain accurate records and document all customer service activities and discussions
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective & reliable customer loyalty programmes.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Participate in the hiring and training of new customer service personnel and other sales teams.
• Manage the approved budget of the customer service department.
• Keep a record of customer interaction and details of actions taken
• Build sustainable relationships with internal & external customers to guarantee customer satisfaction
• Develop surveys to understand customer issues and gauge their moods from time to time
• Set customer service goals for team members and help them reach those goals
• Interact with customers and handle customer queries and complaints in a timely manner
• Keep ahead of industry’s developments and apply best practices to areas of improvement

Requirements and Experience

• Bachelor's Degree in Business Administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position with two (2) years in leadership.

Required Skills:

• Good teamwork skills
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills
• Must be patient and good listening skill
• Ability to handle multiple tasks
• Proven Ability to use the ERP system
• Strong attention to detail
• Good organization and planning skills
• Good Interpersonal Relations skill.

Salary
N70,000 - N100,000 / month.

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Job Description

• The Sales Order Officer receives requests and inquiries from customers and provides information and price quotations.
• He/she will process orders and returns & coordinate activities with other departments through order completion. He/she will receive and process incoming orders from customers
• Receive customer orders by telephone, give price quotations and changes or cancellations directly from customers. Responds immediately to customer inquiries, needs and provides positive, courteous service to customers; answer questions regarding product line, prices, delivery times, warranty periods, customer service and credit and financing arrangements
• Take record of finished goods before they are transferred to the storehouse
• Create and maintain all relevant order data in the ERP system
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Prepare invoices, shipping documents, and contracts
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
• Receive and respond to customer complaints
• Verify customer and order information for correctness, checking it against previously obtained information as necessary
• Ensure that prepared orders are shipped to the customers to different locations
• Check inventory records to determine availability of requested products
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Attempt to sell additional products or services to prospective or current customers by telephone
• File copies of orders received, or post orders on records
• Confer with production, sales and store in order to expedite or trace shipments
• Recommend products that will meet customers’ needs
• Adjust inventory records to reflect product movement
• Collect payment for products, record transactions, and send items such as checks or money orders for further processing
• Inspect outgoing products for compliance with customers' specifications
• Calculate and compile order-related statistics, and prepare reports for management

Requirements and Experience

• Bachelor's Degree in Business Administration, Business Management, Marketing or any related discipline.
• Experience with a CRM platform is a plus
• Minimum of one (2) years work experience in a similar position

Required Skills:

• Good teamwork skills
• Strong Communication skill (oral & Written)
• Prior experience using excel & Microsoft Word
• Proven ability to use ERP System
• Ability to handle multiple tasks
• Ability to work well with people
• Strong attention to detail
• Good organization and planning skills
• Good Interpersonal Relations skill.

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Job Description

• The Administrative Officer is responsible for providing administrative support to the Company and maintaining inventory of office supplies.
• The Administrative Officer reports to the General Manager & the Managing Director

The following responsibilities apply to this role:

• Coordinating activities that affect operational decisions and business requirements
• Manage office supplies, stock and place orders including working with vendors to ensure adequate levels of necessary supplies at all times
• Oversee the procurement and planning of daily operations
• Negotiate with external suppliers and vendors to secure the best service deals
• Oversee special projects as well as tracking and reporting progress
• Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis
• Work with accountant/management to set budgets, monitor spending, and process other expenses.
• Manage the stock control, and ensure that inventory records are accurate
• Follow up and ensure that, the production team has enough time to manufacture and deliver products based on client’s request
• Coordinate purchases of materials and services required for production
• Approve sales orders; supervises the drivers, security personnel and janitors
• Communicate any changes in the order or delivery date to relevant parties and ensure to follow up on interruptions to orders.
• Organize, plan, and implement all inventory activity
• Manage the growth and success of the teams/departments.
• Working closely with department heads on daily basis to monitor growth and development of department.
• Lead in all aspect of business planning
• Coordinate and monitor major or minor repairs and maintenance of all machineries.
• Keep abreast with all organizational changes and business development
• Coordinate schedules, arrange meetings, distribute memos and reports and ensuring that everyone is kept current of necessary company news and information

Requirements and Experience

• Bachelor's Degree in Public Administration, Office Administration or any related discipline.
• Minimum of one (1) year work experience in office management

Required Skills:

• Good teamwork skills
• Strong Communication skill (oral & Written)
• Prior experience using excel & Microsoft Word
• Ability to handle multiple tasks
• Proven Ability to use the ERP system
• Strong attention to detail
• Good organization and planning skills
• Good Interpersonal Relations skill.