Sales and Marketing Executive at Mulligan Hotel

Position Summary

• As a Sales Executive, you are responsible to develop and foster business through proactive direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel.
• Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.
• Identify areas of opportunity in performance and recommend tools and sales training to optimize the performance of the sales team.
• Additionally, work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

Duties and Responsibilities

• Responsible for Corporate and Travel AgentRoom Sales for the hotel.
• A clear understanding of the hotel's business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibitions.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g.CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
• Able to support hotels' service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with the on-property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in the development of the account and to access the effectiveness and sales skills of the salesperson.
• Assess additional training needs based on data gathered and interaction with the sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response timeline to clients.

Requirements

• HND / B.Sc in any related field.
• Diploma or / and Certificate in Sales & Marketing category in the related field.
• 5+ years of experience in a similar position.
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs
• Honesty and loyalty
• Motivational and interpersonal skills.

Prerequisites:

• Proven success in a similar role and environment.
• Empathy towards your customers and colleagues.
• Pride and attention to detail.
• Polished personal presentation with a Warm, confident and hospitable personality.