Sales & Admin Manager at Montaigne Place

Job Objective

• To lead and optimize the Sales Administration and Sales Operations function by providing data-driven insights, performance analytics, reporting structures, compensation administration, and operational support that enable the sales teams (Wholesale & Retail) to achieve corporate revenue and growth objectives efficiently and effectively.

Duties & Responsibilities
Sales Reporting & Analytics:

• Ensure timely generation and distribution of accurate sales reports and internal business intelligence.
• Develop and enhance reporting tools and dashboards to support sales leadership decision-making.
• Lead initiatives to improve sales data accuracy, reporting efficiency, and transparency.
• Generate periodic Sales Management Dashboards and KPI performance reports.

Sales Operations Management:
The role will oversee the following key functional areas:

• Measurement of Sales Results: Reporting, analytics, and sales data management.
• Sales Compensation & Quota Administration: Manage sales compensation plans, commission calculations, quota tracking, and policy compliance.
• Technology & Tools: Oversee CRM systems, Salesforce Automation tools, and related sales technologies.
• Sales Capability Plans: Coordinate training programs, internal sales communication, and capability development initiatives.
• Territory Design & Optimization: Support territory planning and performance balancing.
• Contests & SPIF Management: Design, track, and manage sales contests and incentive programs.
• Marketing Collaboration: Liaise with Marketing to track lead generation effectiveness and retail traffic (footfall & digital engagement).

Systems & Process Optimization:

• Partner with IT to implement and customize PoS systems to support business collections and reporting requirements.
• Support integration of CRM and sales automation tools to improve efficiency.
• Drive process improvements within sales administration workflows.

Compensation & Incentives:

• Accurately calculate commissions and incentive payouts.
• Ensure payouts align with approved sales volume/value triggers.
• Maintain compliance with sales compensation policies.

Key Performance Indicators (KPIs):

• Timeliness and accuracy of sales reports
• Dashboard delivery within reporting deadlines
• Accuracy of commission & incentive payouts
• CRM adoption rate and data integrity
• Sales territory efficiency and optimization
• Reduction in reporting errors
• Sales performance visibility and forecasting accuracy
• Effectiveness of sales contests & incentive programs
• Cross-functional collaboration effectiveness

Reporting Relationships
Functionally Reports To:

• National Sales Manager – Wholesale
• National Sales Manager – Retail

Administratively Reports To:

• National Sales Manager – Wholesale
• National Sales Manager – Retail

Supervises:
Sales Administration Officers / Sales Support Executives

Minimum Education Qualifications

• Bachelor’s Degree in a numeric or analytical discipline (Finance, Statistics, Economics, Business Analytics, or related field).
• Master’s Degree is an added advantage.

Required Experience:

• 5–8 years experience in Sales Operations, Sales Administration, or Business Analytics.
• Strong experience supporting retail and/or wholesale sales teams.
• Advanced Microsoft Excel expertise (expert-level proficiency required).
• Strong data analytics and reporting capability.
• Experience working with CRM systems and sales automation tools.
• Strong business writing and communication skills.
• Demonstrated ability to collaborate effectively with IT, Marketing, and Finance teams.

Required Competencies:

• Strong analytical and numerical reasoning skills
• Deep understanding of product categories and brand portfolio
• Business acumen
• Strategic thinking
• Strong written and verbal communication
• Presentation and reporting skills
• Negotiation and persuasion skills
• Problem-solving capability
• High fluency in English
• Strong IT proficiency
• Customer service orientation
• Team collaboration skills
• Time management and organizational ability.