Jobs at Montaigne Place

Job Objectives

• Spearhead strategy development initiatives for the wholesale business, ensuring alignment with the company’s overall corporate strategy.
• Direct and manage the overall wholesale, retail, innovation, and e-commerce business operations.
• Develop and implement sales programs in line with board-approved strategic objectives.
• Actively participate in day-to-day sales management, including regional office visits to drive revenue and expense performance.
• Drive growth and profitability of company-owned retail outlets.
• Formulate and execute retail strategy to achieve overall company objectives.

Duties & Responsibilities
Strategic Leadership:

• Own and drive the overall business goals and revenue objectives for Retail, Wholesale, Innovation, and E-commerce units.
• Develop and implement growth strategies across all sales business units.
• Drive analytics adoption in retail and e-commerce as a competitive advantage.
• Utilize data and market intelligence to forecast sales and set performance targets.
• Oversee Route-to-Market implementation for wholesale and retail operations.

Operational Oversight:

• Direct and supervise Sales Managers (solid reporting line) and other sales personnel (dotted reporting line).
• Assign territories and accounts to Sales Managers and the wholesale sales team.
• Manage negotiations with key customers and resolve major client issues.
• Oversee e-commerce front-end and back-end operational direction.
• Ensure strong collaboration with marketing to increase retail traffic (footfall and digital visibility).
• Oversee assignment and re-assignment of Retail Outlet Managers, ensuring strategic outlet placement.

Financial & Performance Management:

• Full P&L accountability for the Sales function.
• Drive revenue growth and contribution margin targets.
• Monitor sell-in and sell-out performance across channels.
• Ensure operational profitability through cost and margin management.
• Oversee SPIF payouts and trade incentive programs.

Talent & Culture:

• Support recruitment, training, and development of Sales Managers and teams.
• Partner with HR to implement a strategic talent pipeline aligned with retail turnover patterns.
• Instill a strong sales and service culture across all business units.
• Ensure adoption of standard sales methodologies to guarantee a uniform customer experience.

Key Performance Indicators (KPIs)

• Sales Plan vs Actual
• % Overall Revenue Growth
• Net Sales & Sales Volume
• Retail Value Proposition Effectiveness
• Retail Capacity Utilization Rate
• Units per Door per Week
• % Slow Moving & Non-Moving Inventory
• Online Sales Volume & Value vs Total Sales
• % Revenue from New Products
• % Revenue from New Territories
• Market Share Value
• Customer Satisfaction & Retention
• Operational Profit (COGS/Cost of Sales)
• Sell-in & Sell-out Velocity
• Execution of Sales & Marketing Strategy
• Innovation of New Segments & Services.

Minimum Education Qualifications

• Master’s Degree in Business Administration, Marketing, or related fields.

Required Experience:

• 10+ years of progressive, successful sales experience.
• Minimum of 3 years in Sales Management leading a sales force.
• Retail chain management experience (FMCG, CPG, Cosmetics, Health & Personal Care preferred).
• Strong experience in E-commerce operations management.
• Indirect & Channel Sales Management experience (FMCG preferred).
• Experience implementing Route-to-Market strategies.
• Organized Retail (Key Accounts) experience.
• Proficiency with CRM systems and salesforce automation tools.

Required Competencies:

• Strategic Thinking
• Business Acumen
• Results-Driven Leadership
• Performance Management
• Problem Solving & Analytical Skills
• Customer Focus
• Technical & Digital Capability
• Organizational & Planning Skills
• Communication & Negotiation Proficiency
• Team Leadership & Collaboration
• Initiative & Ownership.

Reporting Relationships

• Functionally Reports To: Chief Operating Officer
• Administratively Reports To: Chief Operating Officer
• Supervises: This position leads the entire Retail and Wholesale Sales Units, as well as the Innovation & E-commerce Business Unit, including:
  • Head of Retail Operations
  • Head of Innovation
  • Head of E-commerce
  • Regional Sales Managers
  • Wholesale & Retail Sales Team Members.

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Job Objective

• To lead and optimize the Sales Administration and Sales Operations function by providing data-driven insights, performance analytics, reporting structures, compensation administration, and operational support that enable the sales teams (Wholesale & Retail) to achieve corporate revenue and growth objectives efficiently and effectively.

Duties & Responsibilities
Sales Reporting & Analytics:

• Ensure timely generation and distribution of accurate sales reports and internal business intelligence.
• Develop and enhance reporting tools and dashboards to support sales leadership decision-making.
• Lead initiatives to improve sales data accuracy, reporting efficiency, and transparency.
• Generate periodic Sales Management Dashboards and KPI performance reports.

Sales Operations Management:
The role will oversee the following key functional areas:

• Measurement of Sales Results: Reporting, analytics, and sales data management.
• Sales Compensation & Quota Administration: Manage sales compensation plans, commission calculations, quota tracking, and policy compliance.
• Technology & Tools: Oversee CRM systems, Salesforce Automation tools, and related sales technologies.
• Sales Capability Plans: Coordinate training programs, internal sales communication, and capability development initiatives.
• Territory Design & Optimization: Support territory planning and performance balancing.
• Contests & SPIF Management: Design, track, and manage sales contests and incentive programs.
• Marketing Collaboration: Liaise with Marketing to track lead generation effectiveness and retail traffic (footfall & digital engagement).

Systems & Process Optimization:

• Partner with IT to implement and customize PoS systems to support business collections and reporting requirements.
• Support integration of CRM and sales automation tools to improve efficiency.
• Drive process improvements within sales administration workflows.

Compensation & Incentives:

• Accurately calculate commissions and incentive payouts.
• Ensure payouts align with approved sales volume/value triggers.
• Maintain compliance with sales compensation policies.

Key Performance Indicators (KPIs):

• Timeliness and accuracy of sales reports
• Dashboard delivery within reporting deadlines
• Accuracy of commission & incentive payouts
• CRM adoption rate and data integrity
• Sales territory efficiency and optimization
• Reduction in reporting errors
• Sales performance visibility and forecasting accuracy
• Effectiveness of sales contests & incentive programs
• Cross-functional collaboration effectiveness

Reporting Relationships
Functionally Reports To:

• National Sales Manager – Wholesale
• National Sales Manager – Retail

Administratively Reports To:

• National Sales Manager – Wholesale
• National Sales Manager – Retail

Supervises:
Sales Administration Officers / Sales Support Executives

Minimum Education Qualifications

• Bachelor’s Degree in a numeric or analytical discipline (Finance, Statistics, Economics, Business Analytics, or related field).
• Master’s Degree is an added advantage.

Required Experience:

• 5–8 years experience in Sales Operations, Sales Administration, or Business Analytics.
• Strong experience supporting retail and/or wholesale sales teams.
• Advanced Microsoft Excel expertise (expert-level proficiency required).
• Strong data analytics and reporting capability.
• Experience working with CRM systems and sales automation tools.
• Strong business writing and communication skills.
• Demonstrated ability to collaborate effectively with IT, Marketing, and Finance teams.

Required Competencies:

• Strong analytical and numerical reasoning skills
• Deep understanding of product categories and brand portfolio
• Business acumen
• Strategic thinking
• Strong written and verbal communication
• Presentation and reporting skills
• Negotiation and persuasion skills
• Problem-solving capability
• High fluency in English
• Strong IT proficiency
• Customer service orientation
• Team collaboration skills
• Time management and organizational ability.