ICT Manager at Alaro City

Responsibilities

• This position is responsible for the organizations’ ICT function to ensure stable, reliable, and secure ICT systems and infrastructure.

Key Result Areas:

• Oversee office networks, infrastructure and software/systems designs and implementation.
• Support end-users and ensure 100% uptime of networks, infrastructure, and systems.
• Provide technology and server hardware setup, administration, and maintenance.
• Statutory & regulatory IT compliance.
• Maintain ICT documentation in line with the various workstreams' configuration, processes, and service records.

Specific responsibilities include:

• Maintenance of IaaS, LAN Hardware, software, Telcos service management and video conferencing platforms.
• Design, setup, and management of high-level design of access control, CCTV, and other modern technical security controls systems.
• To ensure that protocols governing information confidentiality, security, and data protection, are always in place.
• To analyze and outline short-term and medium-term infrastructure and application needs for the various operations.
• Ensure awareness of ICT capabilities and ensure that all staff are regularly updated on new facilities.
• Ensure external and internal compliance with statutory, regulatory and Corporate Governance Handbook guidelines.
• Ensure that protocols governing information confidentiality, security and data protection, are in place at all times.
• Lead the introduction of new technologies in mobile devices, web and social media.
• Undertake any other duties commensurate with the position as agreed with the Management.

Requirements
Hard skills and Experience:

• Bachelor's Degree in Telecommunications / Computer Science / Computer Engineering or any other IT-related degree.
• Microsoft Certified Solutions Expert (MCSE).
• At least 6 years of working ICT-related experience.
• Must have SD-WAN Architecture, LAN/WAN, Routing, GPON and Switching experience.
• Experience in Printing services, Firewall appliances, Microsoft Office 365 administration, Endpoints Protection & Wireless technology.
• Proficient with Microsoft Teams, BlueJeans and any other collaboration tool.
• Proficient with Windows & Linux environments, SIP/VoIP, MacBook, iPad, and tablet devices.

Soft skills:

• Mature, pragmatic and flexible.
• Team player but comfortable working autonomously.
• Strong written and verbal communication skills.
• Rigorous and organized approach.
• Good attention to detail. 6. Hands-on, ready to roll up the sleeves.
• Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment.

Personal characteristics:

• High energy
• Result-oriented
• Strong work ethic
• Ability to work effectively under pressure.