Restaurant Supervisor at Protege Professionals

Job Description

• You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Requirements

• B.Sc in Degree in Business Administration, Hospitality Management or Culinary Schooling is a plus.
• 5 years work experience.
• Proven work experience as a Restaurant Supervisor, or similar role.
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff.
• Familiarities with restaurant management software, like OpenTable and PeachWorks.
• Strong leadership, motivation and people skills.
• Acute financial management skills.

Salary
N60,000 - N70,000 Monthly.