WorQulture is a business structuring and design firm We specialize in designing and implementing business processes, performance management tools, and learning resources to empower your employees to deliver optimum value. â£
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Our client is seeking a dedicated and dynamic General Manager. This role is for someone who thrives in a fast-paced environment, understands the importance of authentic customer experiences, and is committed to stewarding resources to foster both employee growth and customer satisfaction.
Key Responsibilities
Lead day-to-day restaurant operations with integrity, ensuring full compliance with health and safety regulations while prioritizing the well-being of both customers and staff.
Cultivate a customer-first culture by mentoring a diverse team to consistently deliver genuine, top-tier service.
Exercise prudent financial management, including budgeting, forecasting, and cost control, reflecting stewardship and wise resource management.
Develop and implement creative marketing strategies to boost sales and customer engagement, while staying authentic to the restaurant’s values.
Uphold high standards of food quality, presentation, and service excellence, ensuring that all touchpoints reflect the restaurant’s commitment to authenticity.
Foster an environment of teamwork and mutual respect, where all employees feel valued and encouraged to contribute.
Address customer feedback professionally and efficiently, always aiming for continuous improvement.
Analyze key performance indicators and identify areas for operational enhancement to achieve sustainable growth.
Qualifications
Bachelor's Degree in Business Administration, Hospitality Management, or a related field (preferred).
Minimum of 5 years of restaurant management experience, particularly in a fast-paced, customer-centric environment.
Strong leadership skills, with a focus on servant leadership and team development.
Excellent communication skills, coupled with the ability to build strong relationships with both customers and team members.
Proven ability to meet sales targets and manage operational costs while delivering exceptional customer experiences.
Proficiency in managing inventory and controlling costs to ensure sustainable operations.
Benefits:
Competitive salary with performance-based incentives, rewarding dedication and achievement.
Comprehensive health insurance to support your well-being.
Opportunities for continuous professional development and career advancement within the organization.
Other allowances
Employee discounts and other perks as a token of appreciation for your commitment.
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