Billing Officer at Netcom Africa

Key Duties & Responsibilities

• Prepare and issue monthly invoices for clients subscribed to Dedicated Internet Access and ancillary services (e.g., MPLS, Fiber, BIA, VOIP).
• Verify billing rates, usage data, and contract terms before finalizing invoices.
• Upload finalized invoices to the billing portal and email clients where applicable.
• Maintain and update customer master data in the billing system, including service start dates, rate plans, and addresses.
• Assist in updating rate cards, discounts, and special pricing as approved by management.
• Monitor and reconcile bandwidth or service usage records against system-generated reports.
• Perform monthly reconciliations between the billing system, network usage reports, and the general ledger.
• Investigate and resolve discrepancies in invoice amounts or usage data.
• Prepare basic billing reports (e.g., ageing reports, revenue by service type) for internal review.
• Serve as the first point of contact for client billing inquiries and escalate complex issues as needed.
• Track and follow up on billing disputes, ensuring timely and professional resolution.
• Collaborate with Sales, Network Operations, and Finance teams to resolve discrepancies and improve accuracy.
• Support documentation of billing procedures, checklists, and workflows.
• Assist in process improvement initiatives aimed at enhancing billing accuracy and efficiency.
• Participate in billing system upgrades and user acceptance testing.

Education and/or Professional Qualification

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 0 - 2 years of experience in billing, accounts receivable, or similar finance-related roles.
• Experience in a telecommunications environment is an added advantage.
• Familiarity with billing platforms (e.g., Oracle BRM, Intec, Amdocs) is a plus.

Essential Skills / Knowledge

• Proficiency in Microsoft Excel, including VLOOKUP and pivot tables.
• Strong numerical and data reconciliation skills.
• Understanding basic accounting and billing principles.
• Ability to explain billing issues clearly to internal and external stakeholders.
• Good organizational and time-management skills to meet tight deadlines.

Desirable Skills / Knowledge

• Working knowledge of telecom service offerings such as Dedicated Internet, VPN, or MPLS.
• Experience using Microsoft Dynamics 365 or similar ERP systems.
• High attention to detail and accuracy.
• Strong interpersonal skills and a professional, customer-focused attitude.
• Willingness to learn, adapt, and contribute to a collaborative team environment.