Relationship Manager at Resource Intermediaries Limited

Job Summary

• The Relationship Manager is responsible for driving business growth by acquiring, managing, and deepening relationships with clients.
• This role involves advising customers on financial solutions, ensuring excellent service delivery, and achieving revenue targets.
• The ideal candidate must possess strong sales acumen, credit risk knowledge, and a proactive approach to client relationship management.  

Key Responsibilities

• Acquire and manage high-value clients to drive deposit growth and revenue generation. Provide tailored financial solutions that align with customers’ needs and investment goals.
• Ensure strict adherence to credit policies, risk management frameworks, and regulatory requirements. Process and manage new account openings, deposit rollovers, and FX transactions.
• Track and update customer transactions while ensuring timely documentation. Identify potential business opportunities and escalate high-value leads to senior management.
• Deliver exceptional customer service by promptly addressing inquiries and resolving complaints. Prepare and submit marketing and financial reports to the Branch Leader.  

Key Performance Indicators (KPIs)

• Deposit volume and portfolio growth Market share expansion and revenue performance Credit quality and risk assessment accuracy Customer satisfaction and complaint resolution efficiency  

Candidate Profile

• Minimum of 2–3 years of full-time banking experience in relationship management, sales, or financial advisory. Bachelor’s Degree in Social Sciences, Business, or related fields.
• HND holders must possess a Master’s degree.
• Strong understanding of banking operations, credit analysis, and financial advisory.

Soft Skills:

• Excellent communication, negotiation, and customer relationship management skills.