Job Openings at United Nigeria Airline

Job Summary

• The Reputation Officer supports United Nigeria Airlines in protecting, monitoring, and enhancing the airline’s public image across all media channels.
• The role combines reputation management with strong content creation and video production skills to ensure timely communication, positive brand storytelling, and proactive management of issues that may impact customer perception and corporate credibility.

Duties / Responsibilities
Assisting the Chief Security Officer with respect to the initiation of all policies relating to the Avsec Department:

• Ensuring UNA flight operations are safe and secure whilst complying with mandatory and recommended operating procedures;
• Ensuring that all aspects of UNA Avsec manuals are complied with in all phases of UNA daily activities.
• Assisting in the performance and monitoring standards of security efficiency, safety, and training.
• Implementation of aviation preventive security measures.
• Coordinating and implementing site and operations security plan to ensure protection of executives, managers, employees, physical and information assets, while ensuring optimal use of personnel and equipment.
• Carrying out personnel clearances, special access requests and other personnel clearance actions.
• Develop, implements, interprets, and manages background checks on potential employees, vendors, subcontractors and clients as necessary.
• Initiate or Supports investigations of potential or actual violations of company security violations or breaches.
• Coordinates and schedules the deployment of a quality control security team to ensure maximum coverage of all approved scheduled programmes.
• Meets with subordinates to outline tasks and responsibilities.
• Carry out yearly security audits of company assets and infrastructure.
• Carry out residential threat/risk assessment for all UNA residences.
• Carry out pre-employment and yearly staff background checks.
• Oversee the activities of the contract security firms.
• Responsible for intelligence gathering and collation.
• Generating weekly and monthly threat assessment for the company.
• Meet monthly with third party service providers to review performance and resolve any issue.

Experience & Qualification
Education qualification:

• University Degree or its equivalent.

Professional training:

• Basic Aviation Security training
• Aviation Security Cargo and Mail training
• Aviation Security Supervisor training
• Aviation Security Management training.
• Successful completion of a background check.
• Have a minimum of five (5) years’ experience in aviation secure.

Required Skills & Competencies:

• Must have demonstrated good interpersonal skills such as communication, integrity, good diplomacy, discretion and flexibility, when appropriate;
• Must be physically and mentally sound;
• Must be computer literate;
• Must have been in aviation related field for not less than Five (5) years;
• Must have undergone a satisfactory background investigation including clearance of access to sensitive information;
• Experience in security-related quality control/assurance activities will be an added advantage;
• Must have good report writing skills.

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Job Summary

• The Reputation Officer supports United Nigeria Airlines in protecting, monitoring, and enhancing the airline’s public image across all media channels.
• The role combines reputation management with strong content creation and video production skills to ensure timely communication, positive brand storytelling, and proactive management of issues that may impact customer perception and corporate credibility.

Duties / Responsibilities
Reputation Management & Monitoring:

• Monitor traditional media, digital platforms, and social channels for mentions related to the airline.
• Track conversations around customer experience, flight operations, safety perception, and service delivery.
• Identify reputational risks, provide insights, and escalate issues with recommended actions.
• Prepare daily media monitoring summaries and reputation intelligence reports for management.
• Support crisis communication efforts, including drafting holding statements, documenting incidents, and preparing updates.
• Maintain a comprehensive log of reputational issues, customer complaints, media inquiries, and resolutions.

Content Creation & Brand Positioning:

• Produce clear, compelling storytelling content that highlights the airline’s strengths, service improvements, milestones, and partnerships.
• Gather stories from operations, customer service, and commercial teams to promote brand visibility.
• Capture and edit high-quality videos for internal updates, safety initiatives, stakeholder engagements, and event coverage.
• Create short-form, engaging videos optimized for social media and digital channels.
• Maintain an organized media library of footage, interviews, and branded assets.
• Stakeholder Engagement & Support
• Participate in developing and implementing communication strategies that improve public sentiment.
• Assist in documentation, photography, content gathering, and branding activities across stations.

Performance Indicators (KPIs)

• Accuracy and timeliness of media monitoring and reputation reports.
• Quality and impact of created content and videos.
• Speed and effectiveness of issue escalation and resolution support.
• Improvement in sentiment trends across monitored platforms.
• Contribution to PR campaigns, corporate visibility, and brand initiatives.
• Consistency and professionalism in communication.

Experience & Qualification

• Bachelor’s Degree in Mass Communication, Public Relations, Journalism, Media Studies, or related field.
• Experience in customer service, or crisis-driven environments is a major advantage.

Required Skills & Competencies:
Technical Skills:

• Strong knowledge of reputation management principles, media behaviour, and social listening tools.
• Proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, CapCut).
• Professional content creation skills for written and visual materials.
• Graphic design experience (Canva, Adobe Creative Suite) is an added advantage.
• Ability to interpret data and provide actionable insight from sentiment tracking.
• Communication Skills
• Excellent writing, editing, and visual storytelling capabilities.
• Strong interpersonal and stakeholder management skills.
• Ability to respond with clarity and professionalism under pressure.
• Behavioural Competencies
• High emotional intelligence, discretion, and sound judgment.
• Proactive approach with strong attention to detail.
• Ability to multitask in a fast-paced, operational environment.
• Strong sense of responsibility, ownership, and commitment to brand integrity.

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Job Summary

• To support and manage the relationship between the airline and accredited travel agents, ensure efficient handling of agency requests, provide sales support, resolve ticketing and booking issues, and ensure compliance with airline policies.
• The role enhances agency performance, drives revenue, and supports overall sales targets

Duties / Responsibilities
Travel Agent Support & Relationship Management:

• Serve as the primary contact for all travel agency inquiries, requests, and issues.
• Assist travel agents with bookings, ticket issuance, reissuance, refunds guidance, EMDs, fare rules, and schedule changes.
• Provide timely updates to travel agents on new policies, promos, schedules, and fare changes.
• Strengthen partnerships to maximize sales from the agency channel.

Ticketing & Reservations Assistance:

• Resolve complex PNR issues escalated by travel agents.
• Provide support on ticketing errors, revalidations, involuntary changes, and disruptions.
• Ensure travel agents adhere to airline ticketing processes and GDS standards.
• Guide agents on ADM (Agency Debit Memo) prevention and correct fare usage.

Sales Support & Revenue Growth:

• Monitor agent performance and contribution to revenue targets.
• Assist in implementing sales campaigns, commission structures, and promotional offers.
• Identify opportunities to grow market share through agents.
• Provide feedback to Sales Manager on agent trends and challenges.

Compliance & Fraud Prevention:

• Monitor agent transactions for non-compliance, misuse of fares, or fraudulent activities.
• Provide corrective guidance to agents to reduce revenue leakage.
• Support the issuance of ADMs for incorrect bookings or violations.

Reporting & Administration:

• Maintain updated records of agent interactions, escalations, and resolutions.
• Prepare periodic reports on agent performance, issues handled, and support provided.
• Track and follow up on pending agent cases until resolution.

Collaboration & Coordination:

• Work closely with Sales, Revenue Management, Customer Service, Ticketing, and Airport teams.
• Participate in sales meetings, trainings, and agent seminars.
• Provide feedback to internal departments on system or policy issues affecting agents.

Key Performance Indicators (KPIs)

• Response time to agent inquiries.
• Reduction in agent complaints and escalations.
• Agency revenue growth and retention.
• Compliance level (reduced ADMs and violations).
• Quality of service and accuracy of information delivered.

Experience & Qualifications

• HND / B.Sc. in any relevant field (Business, Marketing, Social Sciences, etc.).
• 1–3 years experience in ticketing, travel agency operations, or airline commercial roles.
• IATA Ticketing & Fares certification is an added advantage.

Required Skills & Competencies:

• Strong communication and customer relationship skills.
• Good knowledge of GDS (Amadeus/Sabre/Videcom).
• Understanding of fare rules, ticketing, reservations, and EMDs.
• Problem-solving and analytical skills.
• Ability to work under pressure and multitask.
• High level of attention to detail and professionalism.

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Job Summary

• To ensure accurate recording, reconciliation, and reporting of all revenue transactions generated from ticket sales, ancillary services, and other operational activities.
• The role supports financial integrity, prevents revenue leakage, and ensures compliance with accounting standards, airline policies, and industry regulations (IATA, BSP, etc.).

Duties / Responsibilities
Revenue Recording & Analysis:

• Record and verify daily ticket sales, refunds, EMDs, and ancillary revenue across all channels (GDS, call centre, website, airport).
• Review and validate sales reports from Ticket Office, Airport Stations, and Travel Agents.
• Ensure accurate posting of revenue into the accounting system (e.g., Tally, ERP, Odoo).
• Analyse revenue trends and highlight unusual transactions or discrepancies.

Reconciliation Duties:

• Perform daily, weekly, and monthly reconciliation of:
  • BSP/portal collections
  • POS and bank inflows
  • Online payment gateways
  • Cash sales and station remittances
  • Refunds and chargebacks
• Investigate and resolve reconciliation variances promptly.
• Ensure all supporting documents are complete, accurate, and properly filed.

Compliance & Controls:

• Ensure transactions comply with airline policies, financial controls, and IATA regulations.
• Identify and report revenue leakages, fraudulent activities, or irregular patterns.
• Support internal and external audits with required schedules and documents.
• Ensure accurate application of fare rules, taxes, commissions, and penalties.

Reporting:

• Prepare daily revenue summaries for management review.
• Generate monthly revenue performance reports and variance analysis.
• Assist with year-end financial statements and schedules related to revenue.
• Track outstanding receivables from agents, stations, and partners.

Coordination & Collaboration:

• Work closely with Sales, Ticketing/Reservations, Refund Desk, Airport Stations, and IT.
• Liaise with banks and payment service providers on settlement issues.
• Support management with revenue data for budgeting, forecasting, and decision making.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of revenue posting.
• Percentage of reconciled accounts with zero variance.
• Reduction of revenue leakage and discrepancies.
• Quality of reports delivered to management.
• Compliance with internal controls and audit requirements.

Experience & Qualification

• HND / B.Sc. in Accounting, Finance, or related field.
• 1–3 years work experience in accounting or revenue roles (airline experience preferred).
• Knowledge of IATA, BSP processes, ticketing, and airline revenue cycles is an added advantage.
• Professional accounting qualification (ICAN/ACCA) in progress is a plus.

Required Skills & Competencies:

• Strong accounting and numerical skills.
• Excellent attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel and accounting systems.
• Familiarity with airline reservation systems (e.g., Videcom, Sabre,) is an advantage.
• Ability to work under pressure and meet deadlines.
• High level of integrity and confidentiality.

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Job Summary

• To ensure accurate, timely, and compliant processing of all passenger ticket refunds, while maintaining excellent customer service, proper documentation, and adherence to airline policies, fare rules, and regulatory requirements. The role supports revenue integrity, reduces financial leakage, and ensures customer satisfaction.

Duties / Responsibilities
Refund Processing:

• Review and validate refund requests received from passengers, travel agents, customer service, or airport stations.
• Verify ticket details, fare rules, penalties, taxes, and eligibility for refund.
• Process refunds accurately through the airline’s reservation system (e.g., Amadeus, Sabre, Videcom, etc.).
• Calculate refundable amounts including penalties, non-refundable components, and applicable charges.
• Ensure timely processing within approved turnaround times (TAT).

Documentation & Compliance:

• Maintain proper records of all refund transactions for audit and reconciliation purposes.
• Ensure compliance with IATA BSP, airline policies, and regulatory requirements applicable to refunds.
• Escalate complex or disputed cases to the Refund Supervisor or Revenue Manager.
• Verify authenticity of refund requests to prevent fraud or revenue leakage.

Customer Support:

• Respond professionally to customer enquiries regarding refund status, timelines, and policies.
• Communicate clearly with customers on refundable and non-refundable fares.
• Provide updates on pending cases and manage expectations appropriately.

Reconciliation & Reporting:

• Collaborate with the Revenue Accounting team to reconcile refund transactions.
• Prepare periodic reports on refunds processed, outstanding cases, and trends.
• Assist in identifying system issues, revenue leakages, and process gaps.

Coordination & Collaboration:

• Collaborate with the Revenue Accounting team to reconcile refund transactions.
• Prepare periodic reports on refunds processed, outstanding cases, and trends.
• Assist in identifying system issues, revenue leakages, and process gaps.

Required Skills & Competencies:

• Strong attention to detail.
• Good numerical and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in airline ticketing systems (e.g., Amadeus, Sabre, Videcom).
• Familiarity with fare rules, ticketing processes, EMDs, and refund procedures.
• Ability to work under pressure and meet deadlines.
• High level of integrity and confidentiality.

Experience & Qualification

• Minimum of OND / HND / B.Sc. in any relevant field (Accounting, Business, Social Sciences).
• At least 1–3 years experience in ticketing, reservations, revenue accounting, or customer service within an airline or travel agency.
• IATA training in Ticketing & Fares is an added advantage.

Working Conditions:

• Office environment with computer-based systems.
• May include weekend or shift schedules depending on airline operations.
• High interaction with customers and internal departments.