Infrastructure & Cloud Engineer at Oilserv Limited

Job Summary

• The Infrastructure & Cloud Supervisor is responsible for the day-to-day supervision, administration, and operational support of Oilserv Group’s ICT infrastructure.
• This role spans cloud platforms (AWS and Microsoft Azure), on‑premise physical servers, enterprise networks, and SAP technical environments.
• The role ensures high availability, security, and performance of infrastructure services, provides first-level SAP BASIS support, and supports service delivery objectives defined by the Service Level Coordinator.

Job Details
Cloud & Infrastructure Operations:

• Administer and monitor AWS and Microsoft Azure cloud environments, ensuring availability, performance, and cost efficiency.
• Manage SAP Cloud servers, including system availability, OS-level checks, backups, and coordination with SAP BASIS specialists for escalated issues.
• Supervise physical servers (compute, storage, virtualization) and ensure proper maintenance, patching, and lifecycle management.
• Perform routine system health checks, capacity monitoring, and performance tuning across cloud and on-premise environments.

Network & Systems Management:

• Manage enterprise network infrastructure (LAN, WAN, Wi Fi, VPN, firewalls, switches, and routers).
• Ensure network security, segmentation, access control, and high availability across all Oilserv locations.
• Troubleshoot network and server incidents and coordinate resolution within agreed service levels.
• Support disaster recovery, backup, and restoration processes for infrastructure systems.

SAP Technical Support (First-Level BASIS):

• Provide first-level SAP BASIS support, including:
• SAP user creation, modification, and deactivation
• Role and authorization assignment based on approved requests
• Basic system monitoring (SAP services, work processes, system availability)
• Escalate complex SAP BASIS issues to the SAP BASIS Administrator or external support partners as required.
• Support compliance with SAP security and access control policies.

Service Support & Incident Management:

• Act as a key escalation point for infrastructure-related service incidents.
• Support the Service Level Coordinator in meeting SLAs and OLAs.
• Document incidents, root causes, and resolutions in line with ICT service management processes.
• Support change implementation activities for approved infrastructure and SAP changes.

Security & Compliance:

• Ensure infrastructure security through access controls, patching, monitoring, and adherence to ICT security policies.
• Support vulnerability management and remediation activities across cloud, network, and server environments.
• Report and support investigation of ICT security incidents.

Documentation & Continuous Improvement:

• Maintain accurate technical documentation, diagrams, and standard operating procedures.
• Contribute to internal knowledge bases and operational runbooks.
• Identify opportunities to improve infrastructure reliability, automation, and cost optimization.

Leadership:

• Supervise junior technical staff and service support resources as assigned.
• Ensure team members understand their responsibilities, performance expectations, and service delivery targets.
• Support skills development through coaching, mentoring, and on-the-job training.
• Promote collaboration, accountability, and adherence to ICT standards.

Relationships:
Internal:

• Service Level Coordinator
• ICT Manager
• SAP BASIS Administrator
• Applications Support Team
• Project ICT Leads

External:

• Cloud service providers (AWS, Microsoft Azure)
• Network, hardware, and SAP support vendors
• Internet Service Providers

Innovation:

• Continuously seeks for opportunities to improve system performance through technology and working practices.
• Challenges conventional thinking through analysis and comes up with better/cheaper/faster alternatives.
• Fosters a culture of continuous improvement through innovation and ensures appropriate recognition for innovative solutions.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or a related discipline.
• Relevant certifications are an advantage:
• AWS or Microsoft Azure certifications
• Microsoft Windows Server / Linux certifications
• Hands-on experience managing AWS and/or Azure environments.
• Experience supporting enterprise networks and physical servers.
• Basic operational experience with SAP systems and user administration.
• ITIL Foundation
• SAP BASIS fundamentals (preferred).

Benefits

• Great work culture and multiple opportunities for growth and self-development. 
• 18 days of annual leave, excluding federal public holidays. 
• Health insurance coverage. 
• Monthly employer pension contribution.