Recovery Officer at Rosabon Financial Services

Job Summary

• Field Recovery Agents are responsible for conducting field visits to collect outstanding payments from customers with overdue accounts.
• They will use the organization's approved recovery scripts and procedures when engaging with customers.
• The incumbent will be responsible for locating individuals with overdue accounts and requesting payment.
• This includes researching and verifying debtor information, such as updated addresses, contact details, and other relevant information, to facilitate successful recovery efforts.
• The Field Recovery Agent will engage with debtors to obtain payment of outstanding balances while maintaining professionalism and compliance with company policies.
• This is a target-driven role, and Field Recovery Agents will be assigned recovery targets.
• Performance against these targets will be incentivized in accordance with the organization's incentive scheme.

Duties and Responsibilities
Recovery Officer:

• Monitor the assigned accounts to ensure repayment. And report on the status of each of the assigned accounts.
• Develop new plans to recover and collect owed money/outstanding debt.
• Ensure that any discrepancies with customer informaon are promptly resolved.
• Consistently and periodically update the database with customer informaon like new addresses, names, payback informaon.
• Ulize various tracing techniques and strategies to collect personal informaon of customers with outstanding debts.
• Negoate extended payment plans and the best course of acon for customers seeking to avoid further debts.
• In order to curb customer delinquency, the incumbent will be required to convince the customers to get back on their repayment schedule. They may also need to negoate new payment schedules that can suit clients’ financial situaons while sll sasfying the debt.
• Recovery Agents will be the staff responsible for going out to collect funds. They will employ the standard collecons script and procedures. Key Performance Indicators
• Knowledge of Standard collecons

Key Performance Indicators

• Knowledge of Standard collecons scripts and procedures.
• Interviewing techniques to obtain factual informaon.
• New strategies developed to tackle collecons/recovery gaps vs idenfiable gaps

Job Knowledge

• Clear Voice, Effective Communication and Cold Contact Skills
• Abreast with current trends on the job.

Skills / Competencies:

• Negoaon and Persuasion skills.
• Attentionto details.
• Knowledge of Human Movaon/Behavior.