Jobs at Rosabon Financial Services

Job Summary

• Field Recovery Agents are responsible for conducting field visits to collect outstanding payments from customers with overdue accounts.
• They will use the organization's approved recovery scripts and procedures when engaging with customers.
• The incumbent will be responsible for locating individuals with overdue accounts and requesting payment.
• This includes researching and verifying debtor information, such as updated addresses, contact details, and other relevant information, to facilitate successful recovery efforts.
• The Field Recovery Agent will engage with debtors to obtain payment of outstanding balances while maintaining professionalism and compliance with company policies.
• This is a target-driven role, and Field Recovery Agents will be assigned recovery targets.
• Performance against these targets will be incentivized in accordance with the organization's incentive scheme.

Duties and Responsibilities
Recovery Officer:

• Monitor the assigned accounts to ensure repayment. And report on the status of each of the assigned accounts.
• Develop new plans to recover and collect owed money/outstanding debt.
• Ensure that any discrepancies with customer informaon are promptly resolved.
• Consistently and periodically update the database with customer informaon like new addresses, names, payback informaon.
• Ulize various tracing techniques and strategies to collect personal informaon of customers with outstanding debts.
• Negoate extended payment plans and the best course of acon for customers seeking to avoid further debts.
• In order to curb customer delinquency, the incumbent will be required to convince the customers to get back on their repayment schedule. They may also need to negoate new payment schedules that can suit clients’ financial situaons while sll sasfying the debt.
• Recovery Agents will be the staff responsible for going out to collect funds. They will employ the standard collecons script and procedures. Key Performance Indicators
• Knowledge of Standard collecons

Key Performance Indicators

• Knowledge of Standard collecons scripts and procedures.
• Interviewing techniques to obtain factual informaon.
• New strategies developed to tackle collecons/recovery gaps vs idenfiable gaps

Job Knowledge

• Clear Voice, Effective Communication and Cold Contact Skills
• Abreast with current trends on the job.

Skills / Competencies:

• Negoaon and Persuasion skills.
• Attentionto details.
• Knowledge of Human Movaon/Behavior.

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Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets.

Key Performance Indicators

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of minimum 90% across loan and investment products.

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field
• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment and meet set target.

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Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits.
• Interview applicants to determine financial eligibility and feasibility of granting loans.
• Determine all applicable ratios and metrics and set up debt payment plans.
• Communicate with clients either to request or to provide information.
• Justify decisions (approvals/rejections) and report on them.
• Complete loan contracts and counsel clients on policies and restrictions.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Update account records, Compute payment schedules and transactions on ERP.
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services.
• Assess customer needs, explore all options and introduce different types of loans.
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas.
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process.
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
• Deposit mobilization to meet set targets.

Key Performance Indicators

• Meet Set Monthly loan and investment Targets.
• Reduced number of Non-Performing loans.
• Customer retention rate of minimum 90% across loan and investment products.

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field.
• Proven working experience as a Loan Officer.
• Familiarity with computers and banking applications / software.
• Solid understanding of direct/indirect lending products and practices.
• Customer satisfaction orientation and sales competencies.
• Ability to work in a goal oriented environment and meet set target.

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About the Role

• We are seeking a sharp, detail-oriented Underwriting Administratorto support our underwriting team in a financial lending environment.
• This is an entry-level role ideal for a smart, proactive candidate with strong Excel skills and a willingness to learn underwriting processes within loan and credit operations.

Key Responsibilities

• Support underwriters with data entry, documentation, and loan file preparation
• Maintain and update underwriting trackers and reports using Excel
• Conduct basic research on underwriting guidelines, credit policies, and financial products
• Review submitted documents for accuracy and completeness
• Assist with compliance checks and internal process documentation
• Liaise with internal teams to resolve missing or unclear information

Requirements

• Minimum of HND/B.Sc Degree in any discipline (Finance, Business, Economics is a plus but not required)
• Strong proficiency in Microsoft Excel(formulas, sorting, data validation, basic reporting)
• High attention to detail and strong analytical skills
• Willingness and ability to research and quickly learn underwriting concepts in financial services
• Good written and verbal communication skills
• Strong organizational and time-management abilities

Ideal Candidate:

• Smart, curious, and eager to grow in financial services
• Comfortable working with numbers, data, and documentation
• Able to work independently and meet deadlines
• Interested in building a career in credit, risk, or underwriting operations.