Job Objective/ Purpose of the Job:
First point of contact for visitors, clients, and staff at the Lagos office. The role is responsible for managing the front desk, coordinating incoming communications, supporting administrative tasks, and ensuring professional representation of the company at all times.
Reports To: HR Manager?
External
- Clients and visitors
- Vendors and service providers
- Courier and logistics companies
- Building management
Job Duties/ Responsibilities/ Accountabilities:
Front Desk Management
- Greet and receive visitors professionally and direct them to the appropriate personnel.
- Maintain the visitor log and ensure compliance with office security procedures.
- Manage meeting room bookings and coordinate visitor arrangements.
Telephone & Communication Management
- Handle incoming calls and redirect them appropriately.
- Take accurate messages and ensure timely delivery to relevant staff.
Facilities Coordination
- Coordinate and supervise the activities of cleaning and gardening subcontractors to ensure office premises and surrounding areas remain clean, organized, and well maintained.
- Maintain a daily checklist to monitor completion of cleaning tasks and report any issues to the Administration/HR Manager.
- Ensure cleaning supplies and maintenance materials are available and inform the Administration team when replenishment is required.
- Monitor the condition of office facilities, including restrooms, reception area, meeting rooms, and common areas.
Utilities & Equipment Monitoring
- Monitor and record daily power consumption related to air conditioning systems to support facility efficiency and cost control.
- Ensure air conditioning units are switched on/off according to office hours and operational requirements.
- Report any A/C malfunction, unusual power usage, or maintenance needs to the Administration/Facilities team.
- Support coordination of basic maintenance or servicing requests for office equipment and facilities.
Administrative Support
- Assist with general administrative tasks such as document printing, scanning, and filing.
- Support scheduling and coordination of meetings.
- Assist departments with basic administrative coordination when required.
Office Coordination
- Monitor office supplies and coordinate replenishment with the Administration team
- Support courier dispatch and receipt of company packages
- Ensure reception and common areas are organized and presentable
Visitor & Client Coordination
- Provide a professional and welcoming environment for clients and visitors.
- Coordinate refreshments for meetings when required.
- Support logistics for company meetings or events held at the office.
Record Keeping
- Maintain proper records for visitor logs, courier dispatches, and deliveries.
- Ensure confidentiality and proper handling of company information.
Experience/Skill and Competencies
- 2–4 years experience in front desk, receptionist, or administrative roles
- Excellent communication and interpersonal skills
- Professional appearance and customer service orientation
- Good organizational and multitasking abilities
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
- Ability to manage visitors and handle confidential information professionally
KEY COMPETENCY REQUIREMENTS
- Professional communication
- Customer service orientation
- Organizational skills
- Attention to detail
- Time management
- Reliability and professionalism
- Problem-solving ability
KEY PERFORMANCE INDICATOR
- Professional handling of visitors and calls
- Accuracy and maintenance of visitor and courier logs
- Efficiency in managing front desk operations
- Timely communication and message delivery
- Reception area organization and presentation
- Administrative support efficiency
WORK CYCLE (HOURS/ DAYS): Monday - Friday ( 8am-5pm )
Gmail
Yahoomail