HR-on-Wheels is the premier one-stop shop for all HR needs of your startup and SMEs. We understand the importance of laying the right foundation for your people strategy and thus tailored our offering to cater to the piecemeal and bespoke needs of your organisation.
Who we are: Consortium of HR professionals providing HR services to startups, small and me...
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Our client is seeking a Practice Manager. The role will oversee daily operations, implement scalable processes and strong governance, and ensure operational clarity, enabling Partners to focus on growth and client engagement.
Key Responsibilities
Manage end-to-end engagement delivery, including client onboarding, project scoping, and execution.
Implement and maintain firm-wide governance, processes, SOPs, and performance frameworks.
Oversee quality, risk, and client experience, ensuring standards and escalation protocols are followed.
Support commercial discipline through engagement economics, billing, WIP, and margin oversight.
Drive people performance, including KPIs, capacity planning, talent development, and retention.
Champion operational systems, dashboards, and internal communications to ensure efficiency and accountability.
Key Metrics
Predictable engagement delivery and consistent client satisfaction.
Reduced quality issues, escalations, and operational bottlenecks.
Optimized billing, collections, and margin performance.
Effective team workload balance and operational clarity.
Firm prepared for growth and increased operational scrutiny.
Qualifications & Experience
10+ years in professional services, consulting, or complex service organizations.
Experience designing and scaling operational models in consulting or advisory settings preferred.
Strong commercial acumen, leadership presence, and ability to manage high-performing teams.
Structured, detail-oriented, and able to influence stakeholders without direct authority.
Accounting qualification is advantageous but not essential.
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