Practice Manager at HR-on-Wheels

Job Description

• Our client is seeking a Practice Manager. The role will oversee daily operations, implement scalable processes and strong governance, and ensure operational clarity, enabling Partners to focus on growth and client engagement.

Key Responsibilities

• Manage end-to-end engagement delivery, including client onboarding, project scoping, and execution.
• Implement and maintain firm-wide governance, processes, SOPs, and performance frameworks.
• Oversee quality, risk, and client experience, ensuring standards and escalation protocols are followed.
• Support commercial discipline through engagement economics, billing, WIP, and margin oversight.
• Drive people performance, including KPIs, capacity planning, talent development, and retention.
• Champion operational systems, dashboards, and internal communications to ensure efficiency and accountability.

Key Metrics

• Predictable engagement delivery and consistent client satisfaction.
• Reduced quality issues, escalations, and operational bottlenecks.
• Optimized billing, collections, and margin performance.
• Effective team workload balance and operational clarity.
• Firm prepared for growth and increased operational scrutiny.

Qualifications & Experience

• 10+ years in professional services, consulting, or complex service organizations.
• Experience designing and scaling operational models in consulting or advisory settings preferred.
• Strong commercial acumen, leadership presence, and ability to manage high-performing teams.
• Structured, detail-oriented, and able to influence stakeholders without direct authority.
• Accounting qualification is advantageous but not essential.