Operations Administrator (Fitness Industry) - Lagos at Nicole Sinclair Consulting

We are seeking to hire a highly organized and process-driven Operations Administrator for our client in the health and fitness industry. The ideal candidate is detail-oriented, tech-savvy, experienced in project and event coordination, with a proven ability to manage operations independently and drive excellent customer satisfaction. This individual must be confident in taking ownership of daily operations, improving processes, and ensuring smooth cross-functional collaboration in a fast paced environment.

KEY RESPONSIBILITIES

• Oversee and manage daily operational and administrative activities
• Ensuring seamless customer experiences, member satisfaction, and operational efficiency.
• Monitor workflows and improve efficiency
• Plan, coordinate, and execute internal and external events
• Liaise with vendors and service provider. Track budgets, logistics, and post-event reporting.
• Maintain accurate documentation and records
• Ensure high levels of customer satisfaction by addressing operational issues quickly
• Prepare operational reports and performance summaries
• Support leadership with scheduling, resource planning, and operational insights.
• Develop and implement strategies to drive member retention and engagement.
• Ensure the merchandise display is visually appealing, organized, and always available.
• Monitor and maintain inventory levels of office supplies and other consumables and ensure replacement as at when due.
• Ensure studio rooms are clean, fully prepared, and properly set up for every class session.

REQUIRED EXPERIENCE

• Bachelor’s degree in Business Administration or related field.
• Minimum 5 years of experience in operations or administration
• Experience in project management and event coordination
• Strong understanding of operational processes and systems
• Highly organized with strong attention to detail
• Tech savvy and comfortable using digital tools, CRM systems, and reporting software
• Excellent customer service and problem-solving skills
• Strong communication and interpersonal skills
• Ability to take ownership and work independently