Performance Officer / Manager at HR-EX Consulting

Duties and Responsibilities

• Design, implement, and manage the organization's performance management framework, ensuring alignment with strategic objectives.
• Ensure alignment of individual and departmental KPIs with overall business objectives.
• Facilitate the performance cycle, including goal setting, quarterly & mid-year reviews, and year-end evaluations.
• Train managers and employees on the performance appraisal process.
• Identify performance gaps and recommend training & development programs.
• Collaborate with Business Unit Heads and Learning & Development teams to implement capability enhancement initiatives.
• Design and manage the organization's competency framework in collaboration with key stakeholders.
• Ensure competencies align with the organization’s strategic direction and functional objectives.
• Generate periodic performance reports and recommend strategic actions.
• Track performance trends and benchmark against industry standards.
• Support and coach managers on effective performance management strategies.
• Collaborate with HR, Learning & Development, and leadership teams to drive a performance-driven culture.
• Ensure compliance with labor laws, company policies, and industry standards in performance management.
• Perform any other duties as assigned.

Qualifications and Experience Required

• Bachelor’s Degree in Business Administration, Organisational Psychology or a related field.
• Professional certification (CIPM, SHRM, HRCI) is an added advantage.
• 3-7 years of experience in performance management, HR, or organizational development.
• Strong knowledge of performance management frameworks and tools (OKRs, KPIs, Balanced Scorecard, etc.).
• Excellent analytical and problem-solving skills.
• Proficiency in HRIS and performance management software.
• Change management and stakeholder engagement skills.