Online Sales Manager at J3 Foods and Stores International

Job Summary

• The Virtual Sales Manager (Office-Based) is responsible for managing and growing sales generated through virtual channels such as phone calls, WhatsApp, social media, websites, and online marketplaces.
• The role oversees virtual sales agents, ensures prompt customer engagement, tracks online orders, and drives revenue growth while operating from the company office.

Key Responsibilities
Virtual Sales Operations:

• Manage all virtual sales activities including phone, WhatsApp, social media, website, and e-commerce platforms.
• Ensure prompt response to customer inquiries, orders, and complaints.
• Monitor daily online sales transactions and order fulfillment processes.

Team Management & Supervision:

• Supervise virtual sales representatives and customer service agents.
• Set daily, weekly, and monthly sales targets.
• Monitor agent performance, attendance, and productivity.

Customer Relationship Management:

• Maintain strong customer relationships and improve customer retention.
• Ensure professional communication standards across all virtual platforms.
• Resolve escalated customer issues efficiently.

Sales Strategy & Growth:

• Develop strategies to increase online and virtual sales volume.
• Collaborate with marketing team on digital promotions and campaigns.
• Identify new online sales opportunities and partnerships.

Reporting & Analysis:

• Prepare daily, weekly, and monthly virtual sales performance reports.
• Track KPIs such as conversion rates, response time, order value, and revenue.
• Provide insights and recommendations to management.

Process & System Management:

• Ensure proper use of CRM, sales software, and order-management systems.
• Maintain accurate customer and sales records.
• Enforce compliance with company sales policies and procedures.