Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
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Reports To: Lead, Onboarding
Location: Akwa Ibom State - Uyo
Job Purpose
The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.
Key Responsibilities
Data Entry & Record Management
- Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
- Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
- Ensure all records adhere to Moniebook's data standards and naming conventions.
Onboarding Data Support
- Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
- Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
- Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
Data Validation & Quality Assurance
- Conduct checks to identify and correct errors, duplicates, or outdated records.
- Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
- Flag and document data anomalies, routing them to the appropriate team for resolution.
Process & Documentation
- Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
- Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
- Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
Cross-Functional Collaboration
- Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
- Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
Qualifications
- 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
- Exceptional attention to detail with a track record of high accuracy across large data volumes.
- Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
- Familiarity with CRM platforms or POS/back-office SaaS tools.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
Preferred
- Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
- Exposure to retail operations, inventory systems, or point-of-sale platforms.
- Experience supporting an onboarding, implementation, or customer success team.
- The candidate should be based in Uyo, Akwa Ibom State.
About You
- You're obsessively detail-oriented and take genuine pride in clean, accurate data.
- You're process-driven but proactive, you follow workflows and flag problems before they escalate.
- You're a team player who understands that your work sits at the heart of the customer journey.
- You're calm under pressure and can handle high volumes without cutting corners.
- You're tech-savvy and always looking for smarter, faster ways to work.
What Success Looks Like
- 99%+ data entry accuracy across merchant account builds and catalogue uploads.
- Zero go-live delays attributable to data readiness.
- All ad-hoc data requests fulfilled within defined SLA windows
- Open task backlog kept below 5% at any given time.
- Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.
go to method of application »
Location: Edo State - Oredo and Ikpoba Okha
Job Purpose
The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.
Key Responsibilities
Data Entry & Record Management
- Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
- Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
- Ensure all records adhere to Moniebook's data standards and naming conventions.
Onboarding Data Support
- Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
- Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
- Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
Data Validation & Quality Assurance
- Conduct checks to identify and correct errors, duplicates, or outdated records.
- Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
- Flag and document data anomalies, routing them to the appropriate team for resolution.
Process & Documentation
- Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
- Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
- Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
Cross-Functional Collaboration
- Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
- Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
Qualifications
- 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
- Exceptional attention to detail with a track record of high accuracy across large data volumes.
- Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
- Familiarity with CRM platforms or POS/back-office SaaS tools.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
Preferred
- Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
- Exposure to retail operations, inventory systems, or point-of-sale platforms.
- Experience supporting an onboarding, implementation, or customer success team.
- The candidate should be based in Edo State - Oredo and Ikpoba Okha
About You
- You're obsessively detail-oriented and take genuine pride in clean, accurate data.
- You're process-driven but proactive, you follow workflows and flag problems before they escalate.
- You're a team player who understands that your work sits at the heart of the customer journey.
- You're calm under pressure and can handle high volumes without cutting corners.
- You're tech-savvy and always looking for smarter, faster ways to work.
What Success Looks Like
- 99%+ data entry accuracy across merchant account builds and catalogue uploads.
- Zero go-live delays attributable to data readiness.
- All ad-hoc data requests fulfilled within defined SLA windows
- Open task backlog kept below 5% at any given time.
- Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.
go to method of application »
Reports To: Lead, Onboarding
Location: Akwa Ibom State - Uyo, and Abak
Job Purpose
The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Akwa Ibom State – Uyo and Abak
About You
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
go to method of application »
Reports To: Lead, Onboarding
Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Oreda, Ika South, Ethiope East, and Uvwie
Job Purpose
The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie
About You
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
go to method of application »
Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde
Job Purpose
The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.
Key Responsibilities
- Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
- Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
- Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
- Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
- Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
- Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
- Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
- Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
- Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.
Qualifications
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
- Proven track record of successfully onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
- Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
- Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
- Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
Preferred Qualifications
- Experience creating training materials, documentation, or knowledge base content
- Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
- The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde
About You
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
go to method of application »
Role Purpose
The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.
Key Responsibilities
Intake & Receipt Management
- Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
- Log all received devices in the IMS with correct status within 24 hours of physical arrival.
- Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
Repair Pipeline Tracking
- Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
- Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
- Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
QA Integration & Status Management
- Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
- Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
- Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.
Dispatch & Outbound Logistics
- Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
- Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
- Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.
Inventory Counts & Reconciliation
- Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
- Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
- Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.
Compliance & Housekeeping
- Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
- Enforce all provisions of the POS Inventory Control SOP within the repair centre.
- Uphold audit readiness, workplace safety, and environmental handling standards at all times.
Reporting Line
- Functional: Lead, Inventory Support (Regional)
- Operational: Repair Centre Manager
- Dotted: Regional Inventory & Warehouse Manager
go to method of application »
The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre. The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable.
Key Responsibilities
Spare Parts Receipt & Storage
- Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS.
- Store spare parts in designated, labelled bins organised by part type and model compatibility.
- Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature.
Issuance Control
- Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager.
- Update IMS stock levels immediately upon every issuance; zero unrecorded movements.
- Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly.
Inventory Management & Reconciliation
- Reconcile physical spare parts stock against IMS records on a weekly basis.
- Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support.
- Raise a formal replenishment request when stock falls to the defined reorder threshold.
Reporting & Documentation
- Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support.
- Maintain a complete issuance log linking each spare part to its Job Card and technician.
- Track Part-Failure data to support procurement and OEM quality feedback.
Compliance & Housekeeping
- Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times.
- Enforce segregation of duty: no self-authorised issuance.
- Support all scheduled and spot-check inventory counts.
Requirements
- Minimum of OND in a related discipline
- At least 2-year experience in inventory operations.
- Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)
- Ability to work with limited supervision.
- Strong attention to detail and accuracy.
- Proficiency in inventory management systems and workflow applications.
- Experience handling large volumes of items
- Excellent organizational and record-keeping skills.
- Effective communication and stakeholder coordination.
- Ability to manage multiple tasks and meet deadlines.
go to method of application »
Role Purpose
The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.
Key Responsibilities
Intake & Receipt Management
- Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
- Log all received devices in the IMS with correct status within 24 hours of physical arrival.
- Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
Repair Pipeline Tracking
- Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
- Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
- Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
QA Integration & Status Management
- Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
- Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
- Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.
Dispatch & Outbound Logistics
- Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
- Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
- Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.
Inventory Counts & Reconciliation
- Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
- Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
- Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.
Compliance & Housekeeping
- Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
- Enforce all provisions of the POS Inventory Control SOP within the repair centre.
- Uphold audit readiness, workplace safety, and environmental handling standards at all times.
Reporting Line
- Functional: Lead, Inventory Support (Regional)
- Operational: Repair Centre Manager
- Dotted: Regional Inventory & Warehouse Manager
go to method of application »
The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre. The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable.
Key Responsibilities
Spare Parts Receipt & Storage
- Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS.
- Store spare parts in designated, labelled bins organised by part type and model compatibility.
- Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature.
Issuance Control
- Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager.
- Update IMS stock levels immediately upon every issuance; zero unrecorded movements.
- Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly.
Inventory Management & Reconciliation
- Reconcile physical spare parts stock against IMS records on a weekly basis.
- Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support.
- Raise a formal replenishment request when stock falls to the defined reorder threshold.
Reporting & Documentation
- Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support.
- Maintain a complete issuance log linking each spare part to its Job Card and technician.
- Track Part-Failure data to support procurement and OEM quality feedback.
Compliance & Housekeeping
- Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times.
- Enforce segregation of duty: no self-authorised issuance.
- Support all scheduled and spot-check inventory counts.
Requirements
- Minimum of OND in a related discipline
- At least 2-year experience in inventory operations.
- Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)
- Ability to work with limited supervision.
- Strong attention to detail and accuracy.
- Proficiency in inventory management systems and workflow applications.
- Experience handling large volumes of items
- Excellent organizational and record-keeping skills.
- Effective communication and stakeholder coordination.
- Ability to manage multiple tasks and meet deadlines.
Method of Application
Use the link(s) below to apply on company website.
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