Market Specialist, Market Operations, Nigeria (Yoruba) at Facebook

Location: Dublin, Ireland

Description

• Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.
• Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.
• Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support.
• Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Israel Markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.
• You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

Responsibilities

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Nigeria
• Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards.
• In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
• Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support
• Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
• Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from Nigeria.
• Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
• Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.
• Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform.
• Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.

Minimum Qualifications

• Bachelor's Degree and/or Master's
• 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment
• Strategic thinker with strong analytical and creative problem-solving skills
• Working knowledge of Nigeria and native fluency in Yoruba are essential to translate and appreciate language nuances on our platform to support our community of users

Preferred Qualifications:

• Technical and data skills such as Excel and SQL OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Fluency in Hausa, Fulani or Igbo are a plus.