Job Offers at Zenith Precision Limited

Requirements:

• Bachelor’s degree in Electrical Engineering , Mechanical Engineering, or a related field.
• Minimum of 2–5 years of experience in technical support, with at least 1–2 years in a leadership or supervisory role.
• Strong knowledge of troubleshooting hardware, software, and system-related issues.
• Experience managing or mentoring a technical support team.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Customer-focused mindset with strong service delivery standards.

Job Responsibilities:

• Lead and supervise the technical support team to ensure timely and effective resolution of technical issues.
• Provide advanced troubleshooting support for complex technical problems.
• Monitor support response times, and service quality to ensure high customer satisfaction.
• Develop and implement technical support processes and best practices.
• Train and mentor team members to improve technical skills and performance.
• Prepare reports on support performance, recurring issues, and improvement opportunities.
• Ensure proper documentation of technical issues, solutions, and support procedures.

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Job Summary

• We’re seeking a Technician/Machine Operator (Coding Machine) to join our Technical/Operations team. The ideal candidate will be responsible for operating and maintaining coding machines to ensure zero-defect printing, minimal downtime, accurate documentation, and safe handling of consumables and machine components.

Key Responsibilities

• Operate coding machines with precision, ensuring compliance with product marking specifications.
• Conduct pre-shift checks and ensure machine readiness for production.
• Monitor and maintain print quality, escalating issues promptly.
• Minimize unplanned downtime (target: <10 minutes per 12-hour shift).
• Track and manage ink/solvent usage in line with standards.
• Handle print heads and sensitive components with care.
• Complete shift logs, reports, and checklists accurately and on time.
• Maintain a safe, clean, and organized work environment following 5S standards.
• Collaborate with QA, Production, and Maintenance teams to resolve issues.
• Record and report deviations, malfunctions, or near-misses.
• Contribute to initiatives aimed at improving quality, reducing costs, and enhancing performance.

Qualifications & Requirements

• Minimum: SSCE with relevant factory/production experience.
• Preferred: NABTEB Trade Test or OND in an Engineering-related field.
• Strong attention to detail and ability to follow standard operating procedures.
• Good communication and teamwork skills.
• Willingness to work in shifts and under production pressure.
• Commitment to safety and quality standards.